Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. Transcript.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Platform Product Manager. A product manager building a SaaS product of some sort, working in Agile software development practices.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Revulytics

AUGUST 29, 2017

When product managers were asked to name their top challenges, the difficulty of adding innovative features because the customer base demands support of older ones is very high on the list. Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job.

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Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

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Usersnap

JULY 27, 2020

If you want your customers to give you feedback and suggestions, then you should probably start by asking for it. You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form. First, you need a feature request channel. That’s easy enough to understand.

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The Product Coalition

JUNE 3, 2021

And thinking better is about finding simple processes that help us work through problems from multiple dimensions and perspectives, allowing us to better choose solutions that fit what matters to us. Feedback from internal teams like Sales or Support. Your executive team’s desired roadmap. Or better yet, all roadmaps.

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The Product Coalition

SEPTEMBER 7, 2023

When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. They break because they don’t fit in the company’s ways of working, the department’s process, the person’s day, the flow of life, you name it. Why did this word stick with me?

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Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

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Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. At Intercom, after much trial and error with collaboration tools, spreadsheets, email threads, etc., At Intercom, after much trial and error with collaboration tools, spreadsheets, email threads, etc., Job title of person giving the feedback.

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Product Research Feedback Software User Testing Customer Feedback 192

The Product Coalition

NOVEMBER 26, 2019

Departmental goals and incentives further push developers towards building robust, scalable, elegant software. Management and business folk therefore still live very much in “waterfall world” where big projects are delivered according to well-defined, largely immutable strategies, roadmaps and project plans.

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Onboarding KPIs Product Research Agile User Testing 78

ProductPlan

JULY 24, 2020

We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. But in reality, the communication tool we use far more often is email. 4 Key Ingredients of an Effective Customer Feedback Request Email. Lead with intention.

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Customer Feedback User Testing Customer Experience Product Research 77

CardBoard

AUGUST 10, 2023

There’s a tool you can use to avoid this scenario. Customer discovery is your roadmap to building products that people actually want. Steve Blank, a seasoned entrepreneur, is at a software company called E.piphany. It’s the first step in the “build-measure-learn” loop. “Not another process!”

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Userpilot

AUGUST 22, 2022

Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Ready to start implementing a customer feedback strategy? Let’s begin!

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Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Understanding these shifts—and where Product Intelligence fits into your roadmap—will help you retain customers, and support sustainable, product-led growth. Today, we—the product-using public—have more choices.

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Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts.

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Gainsight

OCTOBER 14, 2020

Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win. However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Agile Velocity

FEBRUARY 12, 2020

Teams that are unable to articulate the organization’s customer-focused vision and how their work ties into the greater whole (organizational strategy, vision, roadmaps, etc.) This lack of consistency in understanding and practice impacts team effectiveness and is further amplified when operating at scale in large solutions.

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Agile Feedback Software Product Research User Testing 68

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. The data backs it up. Author: Sachin Rekhi.

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The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

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ProductPlan

JUNE 10, 2022

Namely, what are they doing, and is it making a positive difference? Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%. Customer feedback loops. Product stack.

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Product Research Data Visualization Customer Feedback Education 52

ProductPlan

JULY 27, 2022

Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%. Namely, what are they doing, and is it making a positive difference? Customer feedback loops.

Product Research 52

Product Research Data Visualization Customer Feedback Feedback Loop 52

Agile Velocity

FEBRUARY 12, 2020

Teams that are unable to articulate the organization’s customer-focused vision and how their work ties into the greater whole (organizational strategy, vision, roadmaps, etc.) This lack of consistency in understanding and practice impacts team effectiveness and is further amplified when operating at scale in large solutions.

Agile 57

Agile Feedback Software Product Research User Testing 57

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

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Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

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Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty.

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DISQO

JANUARY 13, 2020

Name any business function, and there’s a near-guarantee it’s on a quest to be more agile. Typically, agile transformations at large organizations are driven out of either the software, product, innovation or digital functions. Setting the roadmap for the future of research.

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Product Research User Testing Agile Research Software 52

DISQO

JANUARY 13, 2020

Name any business function, and there’s a near-guarantee it’s on a quest to be more agile. Typically, agile transformations at large organizations are driven out of either the software, product, innovation or digital functions. Setting the roadmap for the future of research.

Product Research 52

Product Research User Testing Agile Research Software 52

The Product Coalition

AUGUST 26, 2019

Two tools which are often my go-to for helping Product Leaders and organisations I work with achieve this, are OKRs and Hypothesis Driven Development?—?both As the name suggests an OKR is broken down into: Objective ?—?the something like “ Launch app x ” is not an OKR, it’s not the objective?—?it’s why are we launching app x?

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Product Research Feedback Software Vision Customer Experience 81

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. I continued that journey with more software programming languages like Pearl and Java and so on. Jordan: That’s great.

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Feedback Software Reporting Tools Product Research Customer Feedback 143

DISQO

AUGUST 28, 2018

But for eager upstarts and nervous incumbents, Northwestern Mutual shares some words of wisdom: you might be overestimating how much software will replace in the future. Northwestern Mutual offers a comprehensive list of financial services and solutions from life insurance to estate planning.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

But for eager upstarts and nervous incumbents, Northwestern Mutual shares some words of wisdom: you might be overestimating how much software will replace in the future. Northwestern Mutual offers a comprehensive list of financial services and solutions from life insurance to estate planning.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

Userpilot

APRIL 22, 2024

More and more established businesses – even outside the SaaS industry – have transitioned to product-led growth. Examples of product-led growth companies that can help you achieve PLG success include: Hubspot offers a free grader tool to attract potential customers. Calendly acquires customers through its viral loop.

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Feedback Software Product Research Customer Experience Strategy 104

Userpilot

AUGUST 10, 2023

TL;DR Product discovery is the process of researching customer problems that need solving and developing solutions they’re ready to pay for. Step 2 involves using customer feedback , interviews, and analytics for customer and market research. In step 5, it’s time to generate potential solutions to the problems you’ve decided to tackle.

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Product Research Analytic Tools Feedback Software Research Software 98

The Product Coalition

JULY 24, 2020

Solutions At this point, your team has probably started thinking of potential solutions. these ideas likely haven’t been validated enough and need to go through a few iterations and feedback loops. You will find yourself jumping back between the solutions and the previous steps. Remember?—?these This is natural.

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Product Research User Testing Data Visualization Customer Feedback 78

Usersnap

FEBRUARY 5, 2024

Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. Stakeholder management challenges Navigating stakeholder management , the survey phase in the discovery process can be challenging without proper tools. Table of content ?

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Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot. Paul, what did we exactly do?

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Userpilot

NOVEMBER 29, 2022

B2B customer satisfaction surveys are a great way to get feedback from your customers. Rather than force customer feedback surveys on customers, give users the freedom to share their thoughts on their own terms with passive feedback forms. Follow up with the customer and inform them that their feedback has been implemented.

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