Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Driving users toward activation with checklists.

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. They are loyal customers and will recommend your product , given the opportunity.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

The Product Coalition

JULY 6, 2022

Most of our readers would have heard of Agile product management. In fact, the biggest advantage that you can leverage from a startup perspective is Lean product management (‘Lean’ or ‘LPM’). As any startup will tell you, managing an idea from concept to launch is a lot easier said than done. Why does Lean matter?

Startups 123

Startups Feedback Software User Testing Product Research 123

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. not just new users).

Onboarding KPIs 98

Onboarding KPIs User Testing Customer Experience Customer Feedback 98

Mind the Product

JANUARY 8, 2018

As a product manager, it’s easy to get caught up doing the wrong job. With so much time and energy going into shipping great products, the project management demands of it all often create a center of gravity that’s hard for even the most veteran product managers to escape.

Data Visualization 113

Data Visualization Analytic Tools Customer Feedback Product Research 113

Gainsight

JUNE 17, 2021

The Importance of Collecting Product Feedback. Customer feedback is the fuel that drives your product decisions. Unfortunately, it can be maddening to have to balance feedback from all of your customers and stakeholders on your own. There are ways to harness and use feedback to improve your product.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Once you’re happy with your messaging strategy based on early landing page and social feedback, it’s time to put it to a format that can be easily digested and shared by press and early customers alike. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. Some teams got stuck because they couldn’t find customers to interview. Luckily I got plenty of feedback to fuel me. I knew I needed more feedback. So I added another feedback loop. My Early Readers gave invaluable feedback.

Product Research 262

Product Research Books User Testing Feedback Software 262

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Let’s dive right in!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

UserVoice

JULY 4, 2019

As a product manager, you probably wear a lot of hats. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. There are tons of specialized product management tools available today to solve some of your most frustrating challenges.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. We’re here to give you a detailed understanding of customer success best practices. Another important aspect of growth is your ability to retain and renew your existing customers. Continue reading, if you want to learn: What is Customer Success?

Feedback Software 68

Feedback Software Customer Experience User Testing Research Software 68

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. It comes directly from the people who use your product—it’s gold! What’s really happening to product feedback? I want to be clear that this study is a work in progress.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Usersnap

MAY 19, 2022

For the boat to work or to make your dreams come true, you need to build a sail (product) and find the wind to power it (or satisfy the needs of the market, and its potential customers). If you are a good sailor, you can always feel when the product-market fit is or isn’t happening. A short history of product-market fit ??.

User Testing 52

User Testing Product Research Customer Feedback Customer Experience 52

Userpilot

MAY 10, 2022

Can you measure product-market fit without a PMF survey? Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. Let’s see how to measure product-market fit using micro surveys.

User Testing 98

User Testing Product Research Feedback Software Product Marketing 98

Usersnap

OCTOBER 31, 2023

Imagine stepping into the world of product management with a product vision, secret formula and one particular feature that the industry’s luminaries use to transform raw ideas into gold consistently. What is the CIRCLES framework (AKA CIRCLES method) in Product Management? Ready to see your ideas soar?

Data Visualization 52

Data Visualization Feedback Software Product Research Customer Feedback 52

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userzoom

DECEMBER 4, 2019

Since last year, securing budgets and resources have become less of an issue as executive buy-in has risen dramatically , but now the major concern is in the actual nitty-gritty of running research within an organization’s product development lifecycle. If not, how can you call your product user-centered ?”

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Mind the Product

OCTOBER 8, 2018

We can and should learn product management lessons from a diverse range of environments. It’s absolutely worth looking to the likes of Google’s Sundar Pichai, but it’s also worth looking to less celebrated entrepreneurs, outside of the multinational mega-corporations, to learn about lean front-line product management.

Product Research 144

Product Research User Testing Marketing Weak Development Team 144

The Product Coalition

APRIL 30, 2018

One of the biggest responsibilities of a Product Manager is to make sure that all of your business units are playing nice and decisions are being made. They are cross disciplinary, rooted in studies such as psychology, economics, and science. Committing to the top 20% of requested features will meet 80% of your customers needs.

Product Research 68

Product Research User Testing Feedback Software Customer Experience 68

Userpilot

OCTOBER 19, 2021

“How can I increase my customer retention?”. Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. What is customer retention?

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Intercom, Inc.

MAY 12, 2020

There’s only really one way to develop product judgment and that’s through direct interaction with your customers. It’s hard at times to ensure that PMs and designers are getting that direct feedback loop with users , but it pays enormous dividends. It is product judgment and why it matters.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Mind the Product

MAY 12, 2020

Software used to satisfy the needs of an organization via its individual users. In this ProductTank San Francisco talk, Ciara Peter, then Senior Director of Product at Box breaks down the enterprise growth funnel and explains how we can provide the best experiences for our customers. The customer lifecycle. Key Takeaways.

User Testing 107

User Testing Enterprise Customer Experience Product Research 107

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”. Background.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. The entrepreneur created a landing page to make sure that people would be interested in such a product and that it would be profitable.

User Testing 124

User Testing Feedback Software Research Software Product Research 124

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Mind the Product

FEBRUARY 13, 2018

case study ). Chefs are now able to keep better track of the food they prepare, update oven instructions, offer customers better food and reduce maintenance cost. So how can product managers build new and/or better data products? Three Types of Data Products. Data as Insights. Data as a Service.

Data Visualization 94

Data Visualization Product Research User Testing Reporting Tools 94

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. Explains how it can be difficult to set feature priorities for product roadmaps. In this article, we explain how to use data-driven decisions to prioritize features and products.

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52