Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

The Product Coalition

AUGUST 3, 2023

Meanwhile, a robust product strategy lays the roadmap to achieve that vision. User-centricity: A well-defined vision keeps the focus on the end users and their needs, ensuring that the product remains relevant and valuable. The Impact: Articulate the positive outcomes your product will bring to users or the market.

Vision 123

Vision Product Research User Testing Roadmap 123

Userpilot

JULY 8, 2022

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. Product experience (PX) is the customer’s overall experience and interaction with the product.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

FEBRUARY 13, 2024

Product webinars are a great way of keeping up-to-date with the latest news and trends in product management in an accessible way. Userpilot's webinar “5 Ways How to Use Microsurveys in Your SaaS" covers efficient feedback collection with microsurveys , seamless integration into user journeys , and data interpretation for insights.

Webinar 105

Webinar Data Visualization Analytic Tools Feedback Software 105

Usersnap

APRIL 28, 2020

Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature. Don’t stop at collecting feedback, manage it like a pro. Usersnap is well-known as a user feedback tool with easy screenshot and annotation features.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

The Product Coalition

JANUARY 27, 2024

But it is something, and that area will 100% successfully influence your Roadmap” Andre Albuquerque post in Linkedin Understanding the nuances of this strategic face-off is crucial for product teams. I will share my insight about the implications for the product team for both cases. Customers are expected to use the product as it is.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. We at Usersnap believe the voice of customers should be the driver of product development. allows you to track customer requests timely in a streamlined fashion.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Gainsight

AUGUST 4, 2022

If you happened to miss last week’s news cycle, Instagram released a new user interface that included full-screen photos and videos, similar to what you might see while using TikTok. The update also heavily favored suggested posts from the Instagram algorithm rather than posts from the people that users choose to follow. .

Customer Experience 64

Customer Experience Product Research User Testing Customer Feedback 64

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product managers need to plan the timing, how to measure launch success , and how to make sure their first-time user experience is satisfying.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

The Product Coalition

AUGUST 28, 2023

It helps us meet customers’ demands, needs, and expectations. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC. Good product and customer satisfaction come through from a great analysis phase.

Feedback Software 136

Feedback Software Reporting Tools Software Developers Software Development 136

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. Finally, your growth strategy should identify all essential tools, allow for task automation, and define a strategy for improving the customer’s lifetime value.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Let’s dive in!

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Split

MARCH 20, 2024

Overall, mature release management capabilities lead to better version control, reduced time-to-market, higher quality production updates, and improved customer satisfaction. Teams simply wrap new features within conditional checks during milestones and manage dependencies via Split’s user-friendly interface.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 8, 2023

TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics. Fix this by using multivariate tests or conducting user surveys.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

JULY 5, 2022

Incremental innovation gives you time to listen to user feedback. In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements. If your customer feedback shows your product is very different from what they need, don’t wait and pivot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Don't forget to carefully analyze your experiment results: it's that insight that'll show you tweaks and changes you can make across your product to optimize growth.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Userpilot

SEPTEMBER 11, 2023

Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers. Next, you have to dig into your potential customers: Who are they?

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs. you get specific feedback matched with the NPS rating.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

CardBoard

AUGUST 24, 2023

Imagine a team that aligns your product strategy with your business goals, fosters communication between different teams, and sifts through data to provide valuable insights. This includes strategic planning, collaboration between teams, handling customer feedback, analyzing data, and managing product launches.

Data Visualization 52

Data Visualization Product Research Customer Feedback Feedback Software 52

ProductPlan

FEBRUARY 8, 2022

Inability to process and learn from the flood of customer feedback and data pouring in. While product management focuses on the customer, the product operations manager’s customer is the product team. For example, product managers must translate customer insights and prioritize them in the product roadmap.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Userpilot

SEPTEMBER 14, 2022

On the other hand, product management is responsible for developing the product roadmap, managing the product lifecycle, and working with engineering to bring the product to market. Learn about your customer- who is your target audience? Look back and learn- collect feedback and improve. Boosting customer retention.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

The Product Coalition

JUNE 3, 2021

Prefer watching your insights? Dashboards of user behavior summarizing trends. Feedback from internal teams like Sales or Support. Your executive team’s desired roadmap. Or better yet, all roadmaps. That’s how good maps are built: feedback loops created by explorers. The data is inconclusive.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Userpilot

JULY 30, 2021

The product manager role is responsible for understanding what customer problems to solve and what success looks like for a product. The upsides of product management include the fact that every day is different, you get to work with technology, it sets you up to be an empathetic leader and you get to see customers use what you created.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. The more features users interact with, the more value they get from the app. A product is only as good as its features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

ProductPlan

JUNE 10, 2022

According to our 2022 survey , 32% of all companies now have a product operations person or team on their staff, trending even higher for larger organizations. Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%.

Product Research 52

Product Research Data Visualization Customer Feedback Education 52

ProductPlan

JULY 27, 2022

According to our 2022 survey , 32% of all companies now have a product operations person or team on their staff, trending even higher for larger organizations. Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%.

Product Research 52

Product Research Data Visualization Customer Feedback Feedback Loop 52

DISQO

FEBRUARY 26, 2018

Or check out my brief analysis of the report with three key trends below: Functional experience matters. Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 26, 2018

Or check out my brief analysis of the report with three key trends below: Functional experience matters. Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

Mixpanel

JUNE 3, 2019

Gil Sadis, VP of Product at Lemonade, joined this year to share how his team used customer data to increase their users by 500% in just three years. The rapidity of startups reaching this status that was supposed to be rare is just one of many trends pointing to an increase in the speed of growth and innovation.

Data Visualization 69

Data Visualization Analytic Tools Information Feedback Software 69

The Product Coalition

MAY 13, 2020

However at Stripe, Product Ops’ primary focus is on providing value for the user. They strengthen customer feedback loops, and scaling product knowledge within the company. It would be hard to choose the right software for your teams if you’ve never used a roadmapping tool before!

Product Research 148

Product Research Data Visualization User Testing Research Software 148

Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246