Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

CardBoard

AUGUST 10, 2023

No fanfare, no rush of users, just the digital equivalent of tumbleweeds. It’s called customer discovery. Customer discovery is your roadmap to building products that people actually want. It’s the difference between launching to crickets vs launching to a crowd of eager users. It’s not fun.

Product Research 52

Product Research User Testing Customer Feedback Data Visualization 52

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I dug into this burning question with customer success (CS) leaders at Pulse 2019. The Core Feedback Loop.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? Queue the time travel music…. It is then launched and made available to customers, growing and changing (larva/caterpillar) until it’s ready to scale (pupa/chrysalis). You are not alone.

Feedback Software 120

Feedback Software Roadmap Product Research User Testing 120

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. Driving users toward activation with checklists.

Product Research 74

Product Research Onboarding KPIs Customer Experience Data Visualization 74

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

ProductPlan

AUGUST 16, 2022

Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. From better tool management and stack optimization to streamlined data analysis generating actionable insights faster than ever, product operations is a force multiplier for the entire product portfolio.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

Gainsight

JUNE 16, 2022

Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. That’s because product analytics give you a few essential advantages when you’re building your roadmap: Clear direction: Product data shows you what your users’ needs and objectives are. User Sentiment.

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

Gainsight

AUGUST 22, 2021

By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. Put customer experience first. In fact, a Dimension Data study found 84% of companies that place a focus on bettering the customer experience saw an uptick in revenue.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . PMs carry the weight of collective feedback on their shoulders, and with the right tools, they can bring the product to the finish line—ultimate customer satisfaction.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Gainsight

MAY 4, 2023

With the rise of Subscription-based companies came a new business model founded on the idea of proactively supporting customers to achieve success. In the new world, we focus on the scale a community brings to your customer journey, your Customer Success content, your plays, and courses. That’s community-building from Day 0.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

DISQO

JULY 22, 2018

Below are the actionable insights from the conference and leadership forum: Never stop learning. This relates to internal teams but increasingly with customers, press, and other third parties. We’re traveling across the world to attend and host the best product management events. appeared first on Feedback Loop.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

Below are the actionable insights from the conference and leadership forum: Never stop learning. This relates to internal teams but increasingly with customers, press, and other third parties. We’re traveling across the world to attend and host the best product management events. appeared first on Feedback Loop.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. Business leaders are in a race to get to market faster with products tailored to the wants and needs of customers. What’s more, adopting an insights-driven culture can help a legacy organization truly become more “agile.”.

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. Business leaders are in a race to get to market faster with products tailored to the wants and needs of customers. What’s more, adopting an insights-driven culture can help a legacy organization truly become more “agile.”.

User Testing 40

User Testing Branding Data Visualization Product Research 40

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

DISQO

MARCH 27, 2020

Now is not the time to stop talking to current or prospective customers. It is well understood that people will answer questions differently than they would have before the pandemic in areas such as travel, finance, health, and shopping. As brands try to stay agile, making rapid and essential shifts in messaging (e.g.

User Testing 52

User Testing Research Software Travel Feedback Software 52

DISQO

MARCH 27, 2020

Now is not the time to stop talking to current or prospective customers. It is well understood that people will answer questions differently than they would have before the pandemic in areas such as travel, finance, health, and shopping. As brands try to stay agile, making rapid and essential shifts in messaging (e.g.

User Testing 52

User Testing Research Software Travel Feedback Software 52

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. They shared insights for aspiring product consultants and organizations seeking outside help. appeared first on Feedback Loop.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. They shared insights for aspiring product consultants and organizations seeking outside help. appeared first on Feedback Loop.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40

Amplitude

OCTOBER 9, 2019

His firm, Black Swan Farming , has worked with a diverse array of companies, including: shipping conglomerate Maersk Line, travel and tourism giant TUI Group, and marketing materials purveyor Vistaprint. “In And the other thing that I find, especially with banks is that there’s no real understanding of customer lifetime value.

Reporting Tools 45

Reporting Tools Analytic Tools Feedback Software Data Visualization 45

DISQO

MAY 19, 2017

” Dimon is betting that customers will hold onto the card even after they’ve received the sign up perks. Dimon however is betting that he fundamentally understands customer perceptions and behavior better than the competition, which of course piqued our interest at Alpha. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Banking Feedback Loop 40

DISQO

MAY 19, 2017

” Dimon is betting that customers will hold onto the card even after they’ve received the sign up perks. Dimon however is betting that he fundamentally understands customer perceptions and behavior better than the competition, which of course piqued our interest at Alpha. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Banking Feedback Loop 40

Mixpanel

JULY 22, 2020

Quick feedback loop: The results of your changes can be seen quickly. Think about how long it takes for a user to reach the milestone you’re tracking, and whether you can expect movement in a reasonable timeframe. A good goal has the following attributes: Concrete : It’s clear and unambiguous (something that isn’t subjective).

User Testing 52

User Testing Product Research Framework Data Visualization 52

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Amplitude

FEBRUARY 26, 2018

Do some user research. Each step gives feedback both to us and to the next step in the process. The constant feedback loops that this system gives us may be the most important reason that it’s useful. The tracer bullet is a special kind of bullet that emits light as it travels through the air. Make some mockups.

Research Software 66

Research Software Feedback Software Product Research User Testing 66

Amplitude

FEBRUARY 26, 2018

Do some user research. Each step gives feedback both to us and to the next step in the process. The constant feedback loops that this system gives us may be the most important reason that it’s useful. The tracer bullet is a special kind of bullet that emits light as it travels through the air. Tracer bullet.

Research Software 66

Research Software Technical Cofounder Feedback Software Product Research 66

Gainsight

NOVEMBER 9, 2022

Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . They also said customer success is the organization least likely to see cuts in spending over the next year.” Pulse Europe 2022 is here! Mehta explained. .

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. TL;DR Product research tools are platforms used by product managers to gather, analyze, and interpret data related to their products and user behavior.

Data Visualization 81

Data Visualization Research Software Feedback Software Analytic Tools 81

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Johanna Rothman

JUNE 6, 2022

Show customers where the company thinks the product is headed. The overview of which problems the company plans to solve for which customers.). That's an awful lot of work for one visualization, especially since each of these sets of people (users) needs something different from that map. Integrated Roadmaps Do Exist.

Roadmap 114

Roadmap Data Visualization Customer Experience Product Research 114

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. He goes on to demonstrate mouse, a keyboard, a computer display, a graphical user interface with Windows, real time video conferencing, real time document editing, a file system with version control.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. Let’s get started!

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. million users and uh, yes, Zapier rhymes with happier in case you’re curious. Uh, the first one is collect feedback. They get good feedback and good reviews. We have about 2.5

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Andrew Chen

MAY 28, 2019

Simply put, podcasts are digital audio files that users can download — or in some applications, stream — and listen to. To listen to a podcast, a user adds the RSS feed to their podcast client (such as Apple Podcasts, Spotify, etc.), The lion’s share of podcast listening happens at home, followed by taking place in a vehicle.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93