Usersnap

OCTOBER 22, 2023

In the bustling streets of the digital landscape, customer engagement isn’t just a mere handshake; it’s a warm hug that leaves an everlasting impression. The magic key can lead you to the treasure chest of conversions and a community of jubilant customers. 5 essential customer engagement strategies for customer support 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

The Product Coalition

MARCH 2, 2018

You can use Jobs-to-be-Done to learn from your customers and measure a new product idea before building anything. The Build-Measure-Learn Feedback Loop is a core tenet of the lean startup methodology, popularized by Eric Ries. And while they’re at it, they get marketing to whip up some creative to drive users to the MVP.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I dug into this burning question with customer success (CS) leaders at Pulse 2019. The Core Feedback Loop.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Driving users toward activation with checklists.

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

CardBoard

AUGUST 10, 2023

No fanfare, no rush of users, just the digital equivalent of tumbleweeds. There’s a tool you can use to avoid this scenario. It’s called customer discovery. Customer discovery is your roadmap to building products that people actually want. We’re about to dive into the world of customer discovery.

Product Research 52

Product Research User Testing Customer Feedback Data Visualization 52

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. Put customer experience first.

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Feedback Software Research Software Product Research User Testing 52

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Gainsight

JUNE 16, 2022

Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. Product roadmaps are tools that product leaders and managers use to guide product plans and chart progress. If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. .

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Data Visualization Roadmap Analytic Tools Feedback Software 52

ProductPlan

AUGUST 16, 2022

Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. From better tool management and stack optimization to streamlined data analysis generating actionable insights faster than ever, product operations is a force multiplier for the entire product portfolio.

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Data Visualization Reporting Tools Feedback Software Product Research 64

Gainsight

MAY 4, 2023

With the rise of Subscription-based companies came a new business model founded on the idea of proactively supporting customers to achieve success. It’s no longer about individual or direct contributions on your community platform only. And finally, it’s about the customer experience. That’s all content,” de Vries says.

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Feedback Software Customer Experience User Testing Product Research 52

Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics. UXPressia.

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Data Visualization Research Software Feedback Software Analytic Tools 104

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. About Terri Boshoff.

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Product Research Feedback Software User Testing Technical Review 151

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. Business leaders are in a race to get to market faster with products tailored to the wants and needs of customers. Is the solution simply to innovate? Now, you have access to the tools to put your team consistently in the mind of the consumer.

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User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. Business leaders are in a race to get to market faster with products tailored to the wants and needs of customers. Is the solution simply to innovate? Now, you have access to the tools to put your team consistently in the mind of the consumer.

User Testing 40

User Testing Branding Data Visualization Product Research 40

Amplitude

OCTOBER 9, 2019

His firm, Black Swan Farming , has worked with a diverse array of companies, including: shipping conglomerate Maersk Line, travel and tourism giant TUI Group, and marketing materials purveyor Vistaprint. “In Technology as the Forcing Function. This is where Conway’s Law doesn’t just apply to your technology. and Surfing.

Reporting Tools 45

Reporting Tools Analytic Tools Feedback Software Data Visualization 45

Amplitude

FEBRUARY 26, 2018

When you’re building a relatively simple CRUD app, the project planning process doesn’t have to be overly sophisticated. Do some user research. Over the last year, we’ve developed a system for planning that allows us to get stuff done while avoiding all the pitfalls of conventional project planning. Make some mockups.

Research Software 66

Research Software Feedback Software Product Research User Testing 66

Amplitude

FEBRUARY 26, 2018

When you’re building a relatively simple CRUD app, the project planning process doesn’t have to be overly sophisticated. Do some user research. Over the last year, we’ve developed a system for planning that allows us to get stuff done while avoiding all the pitfalls of conventional project planning.

Research Software 66

Research Software Technical Cofounder Feedback Software Product Research 66

DISQO

MARCH 27, 2020

Now is not the time to stop talking to current or prospective customers. It is well understood that people will answer questions differently than they would have before the pandemic in areas such as travel, finance, health, and shopping. As brands try to stay agile, making rapid and essential shifts in messaging (e.g.

User Testing 52

User Testing Research Software Travel Feedback Software 52

DISQO

MARCH 27, 2020

Now is not the time to stop talking to current or prospective customers. It is well understood that people will answer questions differently than they would have before the pandemic in areas such as travel, finance, health, and shopping. As brands try to stay agile, making rapid and essential shifts in messaging (e.g.

User Testing 52

User Testing Research Software Travel Feedback Software 52

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. They shared insights for aspiring product consultants and organizations seeking outside help. appeared first on Feedback Loop.

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Consulting Product Research Customer Experience Feedback Software 40

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. They shared insights for aspiring product consultants and organizations seeking outside help. appeared first on Feedback Loop.

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Consulting Product Research Customer Experience Feedback Software 40

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And about two years ago we came up with the idea of building into our system, I call it an A.I.

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Feedback Software Research Software Reporting Tools Data Visualization 40

Gainsight

MAY 12, 2022

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. That’s why product analytics is a razor-sharp tool for product leaders. Wondering how?

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Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Mixpanel

JULY 22, 2020

Quick feedback loop: The results of your changes can be seen quickly. Think about how long it takes for a user to reach the milestone you’re tracking, and whether you can expect movement in a reasonable timeframe. Instrument: Implement a tool that allows your team to easily watch this metric.

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User Testing Product Research Framework Data Visualization 52

DISQO

MAY 19, 2017

” Dimon is betting that customers will hold onto the card even after they’ve received the sign up perks. Dimon however is betting that he fundamentally understands customer perceptions and behavior better than the competition, which of course piqued our interest at Alpha. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Banking Feedback Software 40

DISQO

MAY 19, 2017

” Dimon is betting that customers will hold onto the card even after they’ve received the sign up perks. Dimon however is betting that he fundamentally understands customer perceptions and behavior better than the competition, which of course piqued our interest at Alpha. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Banking Feedback Software 40

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Gainsight

NOVEMBER 9, 2022

Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . Business strategies and tools that drive durable growth. . They also said customer success is the organization least likely to see cuts in spending over the next year.”

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In order to best support both speed and safety AS WELL AS business impact, you want your development teams and your customers driving your decision making. But how do you control for safety at speed? However, it certainly slows things down. The second half? Not so much!

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Johanna Rothman

JUNE 6, 2022

Show customers where the company thinks the product is headed. The overview of which problems the company plans to solve for which customers.). That's an awful lot of work for one visualization, especially since each of these sets of people (users) needs something different from that map. Maybe I have the wrong apps.).

Roadmap 114

Roadmap Data Visualization Customer Experience Product Research 114

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. How to apply user growth ideas in an investing context.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. million users and uh, yes, Zapier rhymes with happier in case you’re curious.

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Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

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Analytic Tools Research Software Feedback Software User Testing 40