Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. What is brand monitoring?

Customer Feedback 102

Customer Feedback User Testing Feedback Software Branding 102

The Product Coalition

NOVEMBER 1, 2022

Digitalization has transformed the way people live, work, and travel. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world.

Research Software 99

Research Software Feedback Software User Testing Travel 99

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. ⏱️ With this hypothetical concept, I designed an app which could take you to any place or time on Earth. Feedback Integration ? Would you take the leap through time? ?⏱️ Robust Filtering ?

Customer Experience 76

Customer Experience Travel Feedback Software UX 76

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are market gaps?

User Testing 91

User Testing Data Visualization Feedback Software Research Software 91

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. 2021 Engagement Benchmarks for Utilities Apps. Ratings and Reviews. Surveys and Messages.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Segment by customer emotion. Food and Drink.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 85

Research Software Analytic Tools Feedback Software User Testing 85

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance.

Finance 147

Finance Travel Research Software User Testing 147

Userpilot

MAY 1, 2024

Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. ” This platform specialized in location-based queries , allowing travelers to seek advice directly from residents of a particular city. With a self-named newsletter and podcast, Lenny is a widely followed product expert.

Feedback Software 64

Feedback Software Analytic Tools User Testing Customer Feedback 64

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Training these transactional chatbots to understand and fulfill user requests effectively is essential. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 137

Artificial Inteligence Reporting Tools Feedback Software Research Software 137

Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Turn apps into listening channels.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey.

Product Research 241

Product Research Onboarding KPIs Feedback Software User Testing 241

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Alchemer Mobile

APRIL 22, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Below is a summary of our research specifically on Business Services apps. 2021 Engagement Benchmarks for Business Services Apps.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Usersnap

MARCH 8, 2021

We are happy and proud to have him in our Feedback Tribe (provided by Usersnap) to learn hands-on insights on how optimize customer experience can grow your business. Adrian worked for many companies in customer service and customer experience teams and helped many successful companies in the US to grow their business.

Feedback Software 98

Feedback Software Customer Feedback User Testing Weak Development Team 98

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While companies took varied approaches to improving app retention, one theme is clear: Most mobile teams’ focus has shifted to retention over acquisition. App Retention in 2021. 30-day Retention. 90-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 91

Feedback Software Onboarding KPIs User Testing Strategy 91

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? Queue the time travel music…. It is then launched and made available to customers, growing and changing (larva/caterpillar) until it’s ready to scale (pupa/chrysalis). You are not alone.

Feedback Software 122

Feedback Software Roadmap Product Research User Testing 122

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 83

User Testing Feedback Software Analytic Tools Data Visualization 83

The Product Coalition

AUGUST 3, 2023

User-centricity: A well-defined vision keeps the focus on the end users and their needs, ensuring that the product remains relevant and valuable. The Solution: Describe the unique value proposition that sets your product apart from competitors.

Vision 125

Vision Product Research User Testing Roadmap 125

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m Because technology differentiation is no longer a real factor today start ups, it turns out that most products are succeeding or failing due to core product/market fit followed by the distribution strategy.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Usersnap

OCTOBER 22, 2023

In the bustling streets of the digital landscape, customer engagement isn’t just a mere handshake; it’s a warm hug that leaves an everlasting impression. The magic key can lead you to the treasure chest of conversions and a community of jubilant customers. 5 essential customer engagement strategies for customer support 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. We also dive deeper into the tools and processes needed for product analytics. It starts tracking data from the moment a user first signs up for your product. What is product analytics?

Data Visualization 93

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 93

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Users’ needs change. You need to regularly revisit the persona details you’ve drafted and make sure they still represent your product’s users and what they care about. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 93

Customer Experience Customer Feedback User Testing Feedback Software 93

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

The Product Coalition

FEBRUARY 14, 2023

So, you as a student have the opportunity to intern with different firms for different roles customer success marketing data analytics data science business strategy product management product design And the list goes on. Start by understanding some basic frameworks and evaluating past solutions of different case studies.

Customer Experience 141

Customer Experience Analytic Tools Feedback Software Product Management 141

Usersnap

APRIL 15, 2020

Roger Dooley , the author of Friction and Brainfluence , is an expert in behavioral science and customer experience. He joined the Feedback Tribe ‘s slack group yesterday for a round of Ask Me Anything. Q: Friction in the customer experience causes drop-offs, what are some ways to identify and measure friction?

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. Have you ever worked on a product that didn’t meet customer needs or deliver the expected results? But with so many potential ideas to pursue, how do you know which ones are worth pursuing?

User Testing 142

User Testing Feedback Software Product Research Research Software 142

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. All of them are accountable for a squad (about five developers and one user experience professional).

Weak Development Team 108

Weak Development Team Feedback Software Research Software Development 108

Userpilot

SEPTEMBER 28, 2022

Anticipatory design focuses on predicting user needs before they even experience them. When that happens, the solutions are ready and available to use. Anticipatory design aims to remove friction from the user journey and improve efficiency by eliminating unnecessary choices. This improves overall customer satisfaction.

Data Visualization 84

Data Visualization Feedback Software Customer Experience Customer Feedback 84

BrainMates

APRIL 8, 2020

In the past two months, the coronavirus had shifted from being a worrying news article and a nuisance for travellers, to a global pandemic that changed all our lives and posed serious problems to our business. It meant, however, that we only had 7 days to come up with a solution. Setting out for the brave new world. So, how did it go?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98