Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

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Feedback Software Onboarding KPIs User Testing Strategy 98

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

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Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m There are over 9 million mobile apps. By simply being there on the scene when adoption of a new platform is happening, distribution happens automatically. There are a billion websites.

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User Testing Research Software Feedback Software Startups 105

Userpilot

SEPTEMBER 28, 2022

Anticipatory design focuses on predicting user needs before they even experience them. When that happens, the solutions are ready and available to use. Anticipatory design aims to remove friction from the user journey and improve efficiency by eliminating unnecessary choices. This improves overall customer satisfaction.

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Data Visualization Feedback Software Customer Experience Customer Feedback 98

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. All of them are accountable for a squad (about five developers and one user experience professional).

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Weak Development Team Feedback Software Research Software Development 108

Usersnap

NOVEMBER 10, 2023

In this article, we’ll reveal the art of creating roadmap presentations that don’t just align internal teams and external users but also set the stage for a successful execution. Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided.

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UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. To find out why people had stopped using the app, we did what we always do.

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Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

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User Testing Customer Feedback Research Software Product Research 49

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

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Mind the Product

FEBRUARY 3, 2020

In this MTP Engage Manchester talk, Dave Wascha, then Chief Product Officer at Moonpig, shares with us some insight on solving customer problems by mapping them out and then looking forward and back in time as they relate to one another. His key points include: Understanding customer problems. Understanding customer problems.

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Customer Feedback User Testing Product Research Customer Experience 107

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

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User Testing Customer Feedback Research Software Product Research 40

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The

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Feedback Software Product Research Research Software Weak Development Team 81

The Product Guy

AUGUST 13, 2020

In one of the earlier sessions with my mentor, we spent a lot of time talking through the business model, various groups in the organization, their responsibilities, engagement model and what the customer experience is at the end of the day. It is a good tool to have and can be used over and over again. .

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Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. Because I had a background in SaaS, I had the opportunity to join the team. You really have to think of Workplace as a SaaS startup within Facebook. What’s your differentiator?

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The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. What systems/metrics/processes do we need to measure and track winning? Along the way, I have discovered several other key insights: Product strategy is ultimately a subset of business strategy.

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Weak Development Team Product Strategy Strategy Development 130

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa.

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Positioning Feedback Software Product Management Product Manager 52

Department of Product

MAY 22, 2020

What evidence do you have to suggest that the features you’re building will actually matter to customers? If the features you’re building aren’t valuable, or if you’re unable to determine what’s valuable to your customers, then that’s a real problem. Virality – will your users tell other potential users about what they’re using?

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Feedback Software Customer Experience User Testing Customer Feedback 52

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

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Data Visualization User Testing Product Research Analytic Tools 95

UX Studio

APRIL 10, 2018

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. After making the web and mobile prototypes, we designed the detailed UI – continuously testing them with users in both phases week by week. Arabic user interface. Challenges.

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Magazine Feedback Software Research Software User Testing 66

Ronke PM

APRIL 5, 2023

In bringing a product experience with actual customer value to the market, we must have individuals from all walks of life to foster creativity, breakthrough advancements, and imagination to meet our customers where they are. Our customers represent an ever-changing demographic with evolving needs.

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Leadership User Testing Product Management Product Manager 52

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

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Feedback Software Customer Experience Technical Review User Testing 45

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

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Data Visualization User Testing Product Research Analytic Tools 40

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

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Research Software Feedback Software Analytic Tools User Testing 40

Gainsight

NOVEMBER 9, 2022

Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . Business strategies and tools that drive durable growth. . They also said customer success is the organization least likely to see cuts in spending over the next year.”

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Data Visualization Feedback Software User Testing Product Research 19

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And also stay closely connected with UX and technology trends. Welcome to UX studio.

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Research Software Analytic Tools Transportation Feedback Software 62

Mind the Product

APRIL 6, 2020

Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. We started working with the product teams on how each tool – product strategy, OKRs, and roadmaps – should be used so that we could merge them together. This is what we did. Where will you play?

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Product Strategy Strategy Feedback Software Customer Experience 111

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. Additionally, we discuss “Growthmates,” Kate’s insightful podcast centered around personal and professional growth mindsets. So I wouldn’t even differentiate that.

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User Testing Research Software Customer Experience Product Research 74

Mironov Consulting

SEPTEMBER 23, 2023

First, worth carefully defining what those two categories mean to me: Product companies build a single instance/release/ version of each product that is sold as-is to many (hundreds, thousands, millions) of users and buyers.  That  And any software we build and sell once to the client who paid for it. to 0.8x.

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Reporting Tools Data Visualization Analytic Tools Feedback Software 80

freshtrax

SEPTEMBER 24, 2019

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. A: The Japanese mobile app market is one of the most advanced in the world. We saw the huge untapped potential in the market for mobile solutions.

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Analytic Tools Research Software Feedback Software User Testing 97

Business of Software Conference

AUGUST 30, 2019

Instead, capturing your customer’s attention requires focusing on her ultimate motivation (“job to be done”), which is to transform her current life-situation into a preferred one. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? an analytics tool?

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Research Software Messaging Analytic Tools Feedback Software 40

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

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The Product Coalition

DECEMBER 9, 2019

Using a marketplace to build exposure and collect feedback is certainly a more prudent strategy than going solo and investing heavily in marketing from the start. Start-ups and new brands should choose this path to accelerate the testing of their market entry hypotheses if the marketplace offers access to the relevant customer segments.

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Andrew Chen

JUNE 25, 2019

Airbnb now seems like an unstoppable juggernaut, but early on it was so fragile that about 30 days of going out and engaging in person with users made the difference between success and failure. affordable and unique travel experiences for guests, and great income for hosts. Tactic #1: Nail the value prop on your site/app.

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User Testing Customer Experience Research Software Feedback Software 111

The Product Coalition

JULY 12, 2019

How to run Design Sprint [Back to- Product Management 101 ] After you have conducted user research and developed artifacts, next step is to start building your product. Steve Jobs The core of design is not how a product looks but how seamless it is for a user to use the product. A good UX can be a strong product differentiator.

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Andrew Chen

JUNE 25, 2019

Airbnb now seems like an unstoppable juggernaut, but early on it was so fragile that about 30 days of going out and engaging in person with users made the difference between success and failure. affordable and unique travel experiences for guests, and great income for hosts. Tactic #1: Nail the value prop on your site/app.

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User Testing Customer Experience Research Software Feedback Software 48

Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data.

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Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

The Product Coalition

MARCH 11, 2018

GOAL The goals of this project are to Improve the User Experience Increase the Customer Retention Attract new Customers SCOPE I’ve limited the scope of the project to focus on one segment of users i.e. Riders who are not the nativists of the state they are commuting through Ola. You can read more about Ola here.

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