Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m Because technology differentiation is no longer a real factor today start ups, it turns out that most products are succeeding or failing due to core product/market fit followed by the distribution strategy.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Mind the Product

FEBRUARY 3, 2020

In this MTP Engage Manchester talk, Dave Wascha, then Chief Product Officer at Moonpig, shares with us some insight on solving customer problems by mapping them out and then looking forward and back in time as they relate to one another. His key points include: Understanding customer problems. Understanding customer problems.

Customer Feedback 106

Customer Feedback User Testing Product Research Customer Experience 106

Business of Software Conference

MAY 18, 2023

She had some super insightful things to share about why positioning fails in sales – and what to do about it. Product management need to know the story so they can go back and talk to their customers and teams. In a Nutshell, Here’s How You Do It Your first step is market insight. That’s what wins deals.

Positioning 97

Positioning Differentiation Customer Feedback Customer Experience 97

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Userpilot

SEPTEMBER 28, 2022

Anticipatory design focuses on predicting user needs before they even experience them. Anticipatory design aims to remove friction from the user journey and improve efficiency by eliminating unnecessary choices. Predicting user requirements allows you to identify the happy path for them and help them experience value in less time.

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Usersnap

NOVEMBER 10, 2023

In this article, we’ll reveal the art of creating roadmap presentations that don’t just align internal teams and external users but also set the stage for a successful execution. Collaboration challenges Most product teams share roadmaps with stakeholders and external users to get their feedback and input.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. All of them are accountable for a squad (about five developers and one user experience professional).

Weak Development Team 107

Weak Development Team Feedback Software Research Software Development 107

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Pragmatic Marketing

MAY 4, 2020

Forget everything you thought you knew about Customer Advisory Boards (CABs). The coronavirus and our response to it has put these face-to-face meetings on hold at a time when product leaders need perspective and guidance from their most important customers. Who Are Your Strategic Customers? I believe it’s both.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Customer Experience 91

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you represent customer segments on an opportunity solution tree? What if you are being asked to deliver more than one outcome? How do you find opportunities?

Data Visualization 280

Data Visualization Product Research Analytic Tools Research Software 280

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Mind the Product

APRIL 6, 2020

Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. MBO is largely designed to provide feedback relevant to the specific task at hand; it should tell us how we are doing so we can make adjustment in whatever we are doing if need be. This is what we did. How will you win?

Product Strategy 108

Product Strategy Strategy Feedback Software Customer Experience 108

Mixpanel

FEBRUARY 5, 2020

Here’s what you’ll learn: The approach to innovation that differentiates Shutterfly from competitors. I need to know the pros and cons of every platform, then think through how all of these tools can work in concert to help deliver a better customer experience. What do you think differentiates Shutterfly from other competitors?

Analytic Tools 66

Analytic Tools Reporting Tools Data Visualization Customer Experience 66

The Product Coalition

DECEMBER 9, 2019

Using a marketplace to build exposure and collect feedback is certainly a more prudent strategy than going solo and investing heavily in marketing from the start. Start-ups and new brands should choose this path to accelerate the testing of their market entry hypotheses if the marketplace offers access to the relevant customer segments.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Product Innovation Educators

JUNE 1, 2020

So, I wondered how much of their video creation process would be similar to product management processes and what new insights they might provide product managers. One project was for a company called Staff Book, which created an app that expedites the nurse staffing process for traveling nurses. I think of them as video storytellers.

Product Management 83

Product Management Product Manager Differentiation Research Software 83

The Product Guy

AUGUST 13, 2020

In one of the earlier sessions with my mentor, we spent a lot of time talking through the business model, various groups in the organization, their responsibilities, engagement model and what the customer experience is at the end of the day. In my spare time, I love traveling, watching Broadways and spending time with friends and family.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Ronke PM

APRIL 5, 2023

In bringing a product experience with actual customer value to the market, we must have individuals from all walks of life to foster creativity, breakthrough advancements, and imagination to meet our customers where they are. Our customers represent an ever-changing demographic with evolving needs.

Leadership 52

Leadership User Testing Product Management Product Manager 52

The Product Guy

OCTOBER 9, 2018

It is customary for strategy documents to be living documents, and frequently modified as the product manager receives input and feedback from three main areas: the market as a whole, customers specifically, and voices from inside the company. Leverage the wisdom of customers who don’t just want to beat you up about features.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The We wanted to be objective but also flexible.

Feedback Software 80

Feedback Software Product Research Research Software Weak Development Team 80

Intercom, Inc.

JULY 29, 2021

We recently sat down with Mark to chat about onboarding in a hypergrowth environment, how that strategy played as the pandemic unfolded, and why taking care of your team is actually the best way to take great care of your customers. If you skip the people, who looks after your customers?“. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. It also granted us extensive expertise across various industries and niches, such as fintech, travel, education, healthcare, and more. It increased the booking rate by an impressive 200%.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Mironov Consulting

SEPTEMBER 23, 2023

First, worth carefully defining what those two categories mean to me: Product companies build a single instance/release/ version of each product that is sold as-is to many (hundreds, thousands, millions) of users and buyers.  That  Work is quantified in hours, days, or projects.  Clients

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

eG Innovations

APRIL 12, 2022

When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. During peak holiday periods, customers who are unable to complete their transactions may flood your contact center. What is a Payment Gateway?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. During peak holiday periods, customers who are unable to complete their transactions may flood your contact center. What is a Payment Gateway?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Mind the Product

JANUARY 16, 2020

I was responsible for something we used to call ‘direct marketing’ which meant producing brochures that would be mailed (via snail mail) to customers. Talk with other people at your own company or within your product community and get an idea for what the role entails and how you can differentiate yourself, then start working towards that.

Data Visualization 114

Data Visualization Customer Experience Customer Feedback Transportation 114

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. While as an innovation strategist you have the customer in the forefront of your mind.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

Mind the Product

DECEMBER 24, 2019

That’s right, MTP officially went on tour for the first time in 2019, with some of the team travelling to AsiaPac in the latter months of the year to learn more about product practice in the region. Our Singapore conference was also the catalyst for another new initiative this year, #mtpontour. Here’s to Next Year.

Travel 99

Travel Agile Download Framework 99

Department of Product

MAY 22, 2020

What evidence do you have to suggest that the features you’re building will actually matter to customers? If the features you’re building aren’t valuable, or if you’re unable to determine what’s valuable to your customers, then that’s a real problem. Virality – will your users tell other potential users about what they’re using?

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

The Product Coalition

JULY 12, 2019

How to run Design Sprint [Back to- Product Management 101 ] After you have conducted user research and developed artifacts, next step is to start building your product. Steve Jobs The core of design is not how a product looks but how seamless it is for a user to use the product. A good UX can be a strong product differentiator.

UX 60

UX User Testing Customer Experience Research Software 60

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

MARCH 11, 2018

GOAL The goals of this project are to Improve the User Experience Increase the Customer Retention Attract new Customers SCOPE I’ve limited the scope of the project to focus on one segment of users i.e. Riders who are not the nativists of the state they are commuting through Ola. You can read more about Ola here.

User Testing 68

User Testing Product Research Research Software Customer Experience 68

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 40

Data Visualization User Testing Product Research Analytic Tools 40

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Takeaways: our tips to reduce churn rate.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Gainsight

JUNE 18, 2020

At athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide , Laura is a Senior Product Manager and Ed is Executive Director, Customer Success Analytics. We had to start putting the customer at the center of everything we did. I’m thankful to be living the dream! .

Data Visualization 52

Data Visualization Analytic Tools Healthcare Customer Experience 52