Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

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User Testing Reporting Tools Customer Experience User Friction 294

UX Planet

FEBRUARY 5, 2025

How Rumi Cosmetiques Boosted User Experience and Conversion Rates in eCommerce: A Case Study for Marketers andManagers Discover how Rumi Cosmetiques achieved a 75% increase in cart adds and doubled conversion rates by enhancing user experience and conversion rate in eCommerce. Ready to uncover their secrets? Keepreading!

Customer Experience 97

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Product Talk

AUGUST 8, 2018

We are teaching business leaders and change agents how to prototype their way to viable solutions. In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. In the product world, that means our customers and our end-users. Tweet This.

Product Research 277

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Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. We can’t just build for the good path.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. About Terri Boshoff.

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Product Research Feedback Software User Testing Technical Review 379

Product Talk

DECEMBER 12, 2018

Engineers Will Hear Different Insights from Your Customer Interviews. Each person will capture different insights from a customer interview. Good discovery is fueled by valuable insights gleaned during customer interviews. Engineers Often Generate the Best Solutions. Tweet This.

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Product Talk

NOVEMBER 17, 2021

This means that by the time it gets to the engineers, the message is unrecognizable. It’s no wonder we end up with software that doesn’t work for our customers. Good discovery establishes a direct communication line between the team who is building the product and the customer. Tweet This. There’s only one problem.

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Product Research User Testing Customer Experience Feedback Software 317

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Read the article to know what it is?

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

The Product Coalition

MARCH 11, 2021

Quality assurance supports software companies to meet their client demands and expectations. And also is a way of preventing errors and defect bugs in the software development process. This testing phase is critical that allows the software development company to move on to the next lifecycle stages.

Software Developers 179

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Intercom, Inc.

JUNE 15, 2021

How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale.

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Userpilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. You’ll help define the most relevant local payment methods to build (breadth) and aspects of payment methods to invest in (depth) to deliver the best outcomes for Stripe users.

Research Software 52

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PMLesson's Ace the PM Interview

FEBRUARY 2, 2022

Even if you have years of software engineering experience under your belt, the technical interview can be daunting! For senior software developers, the fear may be related to not being as familiar with programming language or concepts. Because of this, arrays allow engineers to read and write elements more efficiently.

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Product Innovation Educators

MARCH 20, 2023

If you run a public water system, the last thing you want is a newfangled product—you want the same reliable product over and over. Most of the successes were non-product successes around marketing, distribution, and user experience. There was a synergy in having the four of them not only be software engineers but also be musicians.

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Product Talk

JULY 12, 2017

They interview customers , run usability tests, and conduct A/B tests. 9:16] Continuous Customer Interviews. [20:12] Resources Mentioned: Tools: Adobe Creative Suite. Articles: Customer Interviews. The Ladder of Evidence: Get More Value From Your Customer Interviews and Product Experiments. They’ve got this.

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Product Research User Testing Data Visualization Research Software 269

Intercom, Inc.

NOVEMBER 2, 2021

As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . I often discover the best next step is not giving ‘constructive feedback’ to someone on my team about their mistakes; it’s requesting feedback on how I can better support them in future”.

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Product Research Software Review Feedback Loop Feedback Software 291

Product Innovation Educators

FEBRUARY 13, 2023

In other words, what can we learn from theme parks to help us do a better job creating products our customers love? Summary of some concepts discussed for product managers [2:13] Tell us about your work creating customer experiences. My job was to make sure the customers experienced a clean pool. Next is action.

Customer Experience 292

Customer Experience Artificial Inteligence Feedback Software Data Visualization 292

Userpilot

SEPTEMBER 29, 2022

How can growth engineering help you take your marketing up a notch? The SaaS market is saturated and continues to grow rapidly. This is where growth engineering comes in handy. In this article, we will be discussing everything you need to know about the growth engineering framework and its processes.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Some mostly focused on the users rather than the technical side of things. A product leader ready to take on a challenge to grow a long-standing underdog product.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. So, there have been a lot of technological revolutions.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want.

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Engineering Feedback Software Onboarding KPIs Management 214

The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. Not to mention, thanks to the viral effects the internet provides, modern users are incredibly savvy. When building consumer products, we never overlook the end-user experience like this.

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Research Software Feedback Software User Testing Product Research 147

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. This gave me a great feedback loop to measure the efficacy of my content.

Product Research 299

Product Research Books User Testing Feedback Software 299

Userpilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. What is a technical product manager?

Feedback Software 105

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Userpilot

JANUARY 27, 2021

How important is the ease of use for the success of your SaaS company? Pawel Banhegyi asked 98 SaaS businesses a bunch of questions that revealed why you should make the ease of use and good, intuitive UX an absolute priority! We’re talking about a brand that’s famous for creating seamless user experiences.

Research Software 111

Research Software Feedback Software User Testing Data Visualization 111

Userpilot

JULY 16, 2024

As a SaaS professional, you’ve probably asked yourself, “What’s tech product management?” A traditional product manager prioritizes understanding customer needs and market trends. Technical product manager responsibilities include: Conduct user and market research to understand user pain points.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Feedback Software 111

The Product Coalition

MARCH 16, 2021

However, as I was explaining to him, I understood that this textbook definition doesn’t offer many insights. Cinema (unlike drama) is a technology-created art form. A product (software) is a solution to a common problem shared across multiple customers. Let’s start with the basics. ?? What is Cinema?

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Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Why do you need to talk to a customer? Let’s test our assumptions. Lots of that.

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The Product Coalition

AUGUST 25, 2020

The overlap of technological excellence and enterprise processes gives birth to new digital trends spanning different industries. Consequently, each of these business types may need the help of a reliable technology partner and strategic consultant. TechTIQ Solutions Min. TechTIQ Solutions Min. Win-Pro Consultancy Min.

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The Product Coalition

AUGUST 21, 2019

swamp of unintelligible jargon, dangerous acronyms, only to find themselves newly armed with an endless list of oddly named technologies and tools at their disposal. there are people on your very team who get paid to know a great deal more about technology than you do, especially about how to utilise it effectively.

Software Engineering 64

Software Engineering Feedback Software Engineering Product Management 64

The Product Coalition

AUGUST 12, 2020

To help you make a better-informed decision on the next tech partner for your business, we have prepared this guide to hiring the best offshore software development company. Offshore software development has become a popular practice for businesses worldwide. It’s a cornerstone of an offshore software outsourcing bible.

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Software Developers Software Development Feedback Software Software Review 148

UX Planet

JANUARY 29, 2025

Serving as the primary tool for showcasing skills and experience, they have been the gateway to countless career opportunities. However, in todays rapidly evolving job market, where attention spans are shorter and technology drives decisions, traditional resumes are struggling to keepup.

Data Visualization 52

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The People of Product Management

OCTOBER 20, 2022

I have a soft spot for most software engineers. Some of my best experiences as a product manager have been those problem-solving sessions with a team of engineers. We are knee deep in a problem, wading through the various technological options and coming out with an elegant solution. I think they are wonderful.

Feedback Software 52

Feedback Software Software Engineering Engineering Customer Experience 52

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title. Sound familiar?

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PMLesson's Ace the PM Interview

DECEMBER 4, 2021

If you're a software engineer interested in joining the booming fintech industry, you have undoubtedly heard of two of the current fintech giants: Coinbase and Robinhood. Both companies are actively hiring new engineers at the moment, but which should you choose? Let's get to it! What is Coinbase? What is Robinhood?

Reporting Tools 52

Reporting Tools Software Engineering Feedback Software Engineering 52

Lenny Rachitsky

SEPTEMBER 15, 2024

Camille was previously the CTO of Rent the Runway, VP of Technology at Goldman Sachs, Head of Platform Engineering at Two Sigma, and Global Head of Engineering and Architecture at JPMorgan Chase. She is about to release new newest book, Platform Engineering: A Guide for Technical, Product, and People Leaders.

Feedback Software 117

Feedback Software CTO Engineering Customer Feedback 117

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

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