Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Below, you’ll find a collection of articles and interviews that tease out the dynamics of ecosystems, platforms and partnerships.

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The Product Coalition

NOVEMBER 1, 2022

Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. To understand customer behavior in tourism, companies examine interactions amongst influencing elements. The companies aim to better influence consumers and leverage digital solutions.

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Product Innovation Educators

JULY 18, 2022

Insights for product managers from a case study with an electric vehicle gamechanger. Today we are exploring technology-driven vs. market-driven innovation. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. The most effective sensor is.

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The Product Coalition

NOVEMBER 27, 2023

It’s difficult to find a SaaS company that isn’t already in the niche you wish to enter! The solution? Vertical SaaS! Vertical SaaS has had a tremendous run during the last decade. Why is Vertical SaaS on the rise? Spotify is an example of regular SaaS ; you pay to conveniently locate and stream music.

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Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. Real-life experiences and people can inform solutions.

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Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Engineers often generate the best solutions. Ellen is the Senior Director of Product Management at Orion Labs , a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security.

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Product Innovation Educators

MARCH 18, 2024

Product management insights from medical innovations Today we are talking about product management and innovation of medical products. You’ll learn where insights for new or improved products come from and the pitfalls to avoid in getting products launched. 7:01] W hat role do patients play in getting insights for new products?

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The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). The first version of Buffer is a good software example of a MVP. a skateboard.

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Productside

MARCH 18, 2025

Welcome to Product PickEm 2025 , where the best emerging product tool startups go head-to-head in a bracket-style competition, and YOU decide which ones rise to the top via our LinkedIn polls on the Productside page. Each round, the lowest-scoring tools get eliminated, and the best move forward. Forget the hype. Thats up to YOU.

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Productside

MARCH 18, 2025

Welcome to Product PickEm 2025 , the ultimate startup showdown where the best emerging product tools compete in a bracket-style competition. You get to vote for the tools you believe in and help crown the final winner via our LinkedIn polls on the Productside page. Metabase serves up data insights without burying you in code.

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Product Talk

APRIL 5, 2023

Ellen shared her challenge with the Continuous Discovery Habits Slack community and was able to use this feedback to make some changes to the way she approached brainstorming. To come up with solution ideas, Ellen started running solution brainstorming sessions with the team. But she was coming up against a bit of a roadblock.

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Mind the Product

SEPTEMBER 4, 2017

Examples of platforms are all around us. Businesses that have been successful at building platforms have disrupted traditional companies and scaled quickly. AirBNB, Amazon, Salesforce, and Uber are just some examples of platforms that have become massively successful in recent years. Value Proposition.

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The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Generative AI is a potent tool for content creation and data generation since it can generate new data with some originality by learning from existing data.

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Userpilot

AUGUST 26, 2024

It gives wine merchants and producers real-time wine transaction prices and exclusive market data and insights. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. Not satisfied with your current product growth platform and considering a switch?

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Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

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Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

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UX Planet

SEPTEMBER 10, 2024

Shutterstock Public transportation apps can be daunting for adults over age 65 and users with cognitive disabilities. This article explores the importance of inclusive design and innovative research methods to uncover genuine user needs. This article was brought you by Michal Halperin Ben Zvi, PhD. &

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Product Talk

SEPTEMBER 11, 2019

After sharing how I thought the business could improve based on the market situation, customer feedback , and some new ideas that leveraged our core technologies, she looked at me and said: “What are you doing? Customers don’t just adopt. You are a product manager.” A few weeks later, she offered me a job on her team.

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Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge. Let’s get started! What is ChatGPT?

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The Product Coalition

SEPTEMBER 23, 2022

The automotive giant entrusted customer data to a blockchain platform, allowing it to monitor the movement of advertising money. The technology paid off by pointing out unscrupulous web bots and other fraudulent sources to Toyota marketers. The data is decentralized: all users of the blockchain have access to the registry.

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UX Planet

DECEMBER 12, 2023

Glaring UX Mistakes on Real Apps — Part 1 Learn from existing design mistakes, so we can do better! As a product designer, I frequently tend to check new apps, both to try and get some inspiration as well as look for things that can be done differently or better. And maybe doing some more user testing. It’s inconspicuous.

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UX Planet

MAY 24, 2024

The tantalizing world of Artificial Intelligence beckons, offering a transformative solution to your startup’s pressing woes. Embark on an adventure with us as we unlock the tantalizing potential of AI in food industry, unveiling how this cutting-edge technology can revolutionize your startup’s journey to success.

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ProductPlan

MAY 5, 2022

Common examples include: Targeting new user personas. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. In this post, we’ll discuss how user feedback can affect your company’s priorities and how to gather these all-important insights. Listen to your users.

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The Product Coalition

JUNE 14, 2020

They help you to find your product-market fit , get stakeholder and user feedback, and start building buzz around your upcoming launch. They’re also a great communication tool between you and your designers/tech teams, and they help you understand what it is you’re building. Not testing your ideas is a great way to fail fast.

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Centercode

MARCH 5, 2019

Apps are both readily accessible and everywhere. Go into a grocery store, a mall, a transit station, and you’ll see apps for everything from shopping to parking to public transportation. Like me, you’ve probably installed dozens, if not hundreds of apps on your phone or tablet over the last few years.

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Product Talk

NOVEMBER 16, 2022

My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. Because it was a permanent install, we also became a beta test site for new software updates, so I was filing bug reports and giving feedback and opinions about the software.

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Userpilot

JULY 22, 2024

The patient feedback response rate measures the percentage of patients who provide feedback, for example, by completing a survey. Userpilot enables healthcare providers to track patient engagement with their portals from custom dashboards. Userpilot’s SaaS Product Metrics 2024 Benchmark Report.

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The Product Coalition

MAY 19, 2020

Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe. Packed with clever tips, news, sightseeing, and public transport info and more?—?all We as researchers constantly supported the product team with insights.

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Userpilot

MARCH 29, 2024

TL;DR Brand activation involves building awareness for a company through engaging interactions with potential customers. 13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. Dropbox invests in customer loyalty programs to drive word-of-mouth. Let’s dive in!

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Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? We need to drive engagement, keep up with new technology and compete with other sites. How do we make improvements to our sites without annoying our users? Without fail, everyone despises it.

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The Product Coalition

SEPTEMBER 7, 2023

When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. That perplexing issue a user has. At that moment, he took out his phone and opened the Uber app, a service he frequently used in San Francisco. Why did this word stick with me?

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Centercode

MAY 7, 2020

The only certainty in these unpredictable times is that your customers know what they want — and they’re eager to talk about it. That’s what makes securing customer feedback more crucial than ever. Alex Larsen, Trimble Transportation. Tip #3: Seek Out Active (and Proactive) Users. Jenna Deutsch, Bose.

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Mind the Product

NOVEMBER 9, 2016

Thanks to a combination of advancements in hardware and software, an outpouring of investment, and a massive spike in business and consumer interest, we believe that virtual reality has hit an inflection point that will propel us from the mobile era to the virtual reality/ augmented reality era.

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Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

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Roy Madden

JUNE 16, 2022

Impact Disseminate 18+ newsletters with over 2,000 internal newsletter subscriptions Surface the latest trends, emerging technologies and competitors Stay on top of customers’ latest logistics investments through targeted intelligence. THE CUSTOMER DB Schenker, global leading logistics provider.

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PMLesson's Ace the PM Interview

DECEMBER 11, 2018

One of my favorite roles in that company was serving as a solutions architect for the consulting team. My role was to go out to customer sites to understand how our technology could solve their needs. I loved that I could speak with customers and then bring back the customer feedback to the team.

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