Intercom, Inc.

JUNE 2, 2021

What outcome does the customer want? . A well-crafted problem statement ensures the team shares an understanding of the core problem your customers are facing. To avoid this outcome, we apply a simple three-part framework before we start exploring solutions. Our simple team alignment framework . Why do they want it? .

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

Product Innovation Educators

SEPTEMBER 4, 2023

A four-layer framework to create a winning product strategy Today we are talking about creating product strategy. Bob is the author of the book Creative Strategy Generation. I first heard of Bob when he was the president of Sequent Learning, the product management training company.

Product Strategy 121

Product Strategy Strategy Weak Development Team Framework 121

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. But it’s not like we shut the product down.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Userpilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. It’s also not the same as user experience.

Customer Experience 104

Customer Experience Feedback Software Analytic Tools Product Research 104

BrainMates

FEBRUARY 6, 2024

The Product Zoom Levels Framework By ADRIENNE TAN Product people often have to switch between different horizons. Frustrations like these can be minimised if we have a framework to check what level we’re operating at to ensure we are aligned in our discussions with our executives, peers, teams and stakeholders.

Framework 52

Framework User Testing Customer Experience Product Research 52

ProductPlan

JUNE 7, 2022

It is a very meta experience to build the ProductPlan platform as a go-to central hub for everything product management-related. As we help our customers overcome challenges, we’re using the same product we deliver to customers to overcome our own challenges. Why we built a customer-facing roadmap.

User Testing 73

User Testing Vision Customer Feedback Roadmap 73

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Product teams are staffed with various skilled professionals.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Research Software 104

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development.

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

ProductPlan

MAY 16, 2023

ProductPlan has consistently seen changes over the past 12 months, and our very own product roadmap has been a part of that journey. We’ve seen a little bit of everything, and the customer-facing roadmap has been critical during these changes. It’s almost ( almost ) as if the 2022 roadmap doesn’t exist.

Roadmap 52

Roadmap User Testing Customer Feedback Customer Experience 52

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. They also help PMs ensure that the new features are aligned with product and business goals.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 101

Research Software Analytic Tools Feedback Software User Testing 101

Userpilot

MARCH 24, 2021

Defining your product strategy is the most important aspect of deciding to build something new. It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. What is a product strategy? How do you set a product vision?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Dear Strategy

MARCH 15, 2023

Now what about the new framework? In the spirit of using the blog to announce new happenings at Strategy Generation Company , I am pleased to present the latest revision of our acclaimed Strategy Generation Framework! With this said, I found that too many of my clients tended to use these three terms interchangeably.

Framework 97

Framework Workshop Blog Education 97

Melissa Perri

FEBRUARY 15, 2017

Product Roadmaps, in general, are confusing. Even the most experienced Product Managers still don’t have them fully figured out. Three years ago I wrote a blog post about Rethinking the Product Roadmap , in which I advocated for a focus on solving customer problems instead of listing out features with deadlines.

Roadmap 220

Roadmap Product Research Research Software Feedback Software 220

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken What outcome did it achieve for the user and the customer?” Yet, all I was trying to do was adapt to a foreign format for the meeting and ensure we got the best possible product, one customers would love, into their hands as fast as possible. Ken Blanchard.

Technical Review 114

Technical Review User Testing Product Research Customer Feedback 114

ProductPlan

FEBRUARY 7, 2023

After deciding to implement a new prioritization framework, many teams find themselves defaulting to certain bad habits. These bad habits can impede your product team’s ability to launch a product effectively. At ProductPlan, we understand the need for a sound product strategy. Keep your backlog in order.

Framework 52

Framework Weak Development Team User Testing Research Software 52

Sachin Rekhi

AUGUST 4, 2021

Take product roadmaps for example. And yet there is incredible divergence in the quality of product outcomes that result from those roadmaps. This is due to the very process by which the roadmap is developed. Some teams do a team brainstorm and voting exercise to develop their roadmap. Apply to Join Reforge.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

ProductPlan

MARCH 17, 2021

At its most basic level, a customer-led product strategy means that your customers are the top priority at all times. But creating a truly customer-centric business model means balancing a lot of different factors, not just customer service. Putting Customers First. Sounds pretty obvious, right?

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Lenny Rachitsky

APRIL 9, 2024

Furthermore, soft skills like product sense, communication, creativity, and being the glue that enables a team to operate at their very best will become even more important (and a differentiator among companies). Taking gigabytes of data, analyzing it, and giving succinct and (increasingly) insightful answers. Please tell me!

Data Visualization 119

Data Visualization ChatGPT Research Software Product Management 119

UX Studio: Product Management

SEPTEMBER 29, 2023

Your product strategy is already bulletproof — just make sure you’re not making any of these mistakes. Learn 5 examples from my career where strategy went haywire and my tips on how to avoid these situations. I’m Sándor, a product lead and former product designer with 5 years under my belt.

Product Research 56

Product Research Research Software User Testing Analytic Tools 56

The Product Coalition

MARCH 9, 2023

Therefore, the decision engine must be flexible and adaptable to ensure that the company’s product portfolio remains aligned with the organization’s goals and objectives, even as market conditions, customer needs, and resource availability evolve. Customers: The end-users who purchase and use the products offered by the company.

Framework 122

Framework Customer Experience ChatGPT Engineering 122

The Product Coalition

SEPTEMBER 4, 2020

How to Develop Product Roadmap? Writing Good PRD & Managing Product Backlog [Back to?—? Product Management 101 ] Great products are not accidental. They all start with a focused strategy. To lay out and document your strategy, you need to develop a Product Roadmap. Product Roadmap?—?What

Roadmap 112

Roadmap Development User Testing Product Research 112

ProductPlan

MARCH 17, 2021

At its most basic level, a customer-led product strategy means that your customers are the top priority at all times. But creating a truly customer-centric business model means balancing a lot of different factors, not just customer service. Putting Customers First. Sounds pretty obvious, right?

User Testing 52

User Testing Reporting Tools Data Visualization Customer Feedback 52

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This makes it more important than ever to create products people actually want to use. What strategies can you implement to drive acquisition and retention faster? The expert speakers at Product Drive 2023 will answer these and many more questions. But how do you do that?

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Userpilot

SEPTEMBER 29, 2023

Product managers generate these by looking at key metrics and trends in the market or gathering user feedback from existing products. This could be a relatively low-fidelity prototype or a fully working MVP with just enough functionality to add some value to your users.

User Testing 104

User Testing Feedback Software Research Software Product Research 104

ProductPlan

JANUARY 11, 2024

Goal-Question-Metrics (GQMs) is a strategic framework used to define goals, ask relevant questions, and improve metrics. The GQM framework was originally created while evaluating project defects in NASA’s Goddard Space Flight Center. Define specific goals : Set specific and achievable goals in alignment with your product strategy.

Analytic Tools 77

Analytic Tools Customer Feedback Framework Customer Experience 77

The Product HQ

MAY 10, 2024

Additional areas include: Background or knowledge in Agile methodology Business skills Data analysis Market research skills Problem-solving Product roadmap development Solid communication skills Strategic thinking To get you started, check out our PMHQ Technical Product Manager Courses. Defining product vision.

Customer Experience 52

Customer Experience Data Visualization User Testing Reporting Tools 52

Userpilot

NOVEMBER 23, 2023

PMs need to know how to use product analytics tools to gain actionable insights. Product management involves analyzing user experience , so a product manager needs to be able to use a range of techniques to do it effectively. Hard product management skills Let’s start with the hard skills.

Analytic Tools 102

Analytic Tools Research Software Data Visualization Product Research 102

Roman Pichler

FEBRUARY 2, 2021

Before the advent of agile frameworks like Scrum , a product person—the product manager—would typically carry out the market research, compile a market requirements specification, create a business case, put together product roadmap, write a requirements specification, and then hand it off to a project manager.

Agile 249

Agile Product Research User Testing Feedback Software 249

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Whether you’re an aspiring product manager or an already established product professional, our list will help you reflect on your processes and hopefully improve them. Check out our list!

Feedback Software 75

Feedback Software Analytic Tools Research Software User Testing 75

The Product Coalition

OCTOBER 15, 2019

3 Different Types of Roadmaps Every PM Needs to Master Roadmapping is not easy. Every company demands different types of Roadmaps, and every PM has their own flavour. Here is a step by step process to create roadmaps so you can influence anyone in your company like a true Jedi. So what is Product Roadmap?

Roadmap 119

Roadmap Data Visualization Software Review Technical Review 119

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. So, how can you determine customer fit and get the right user feedback to ensure customer success? What is customer fit?

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Dear Strategy

MARCH 15, 2023

Now what about the new framework? In the spirit of using the blog to announce new happenings at Strategy Generation Company , I am pleased to present the latest revision of our acclaimed Strategy Generation Framework! With this said, I found that too many of my clients tended to use these three terms interchangeably.

Framework 52

Framework Workshop Blog Education 52

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie.

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 90

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Without a clear roadmap and strategy, a Product Manager won’t be able to make impactful decisions. Themes, Epics, User Stories.

Framework 138

Framework Agile User Testing Research Software 138