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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Discover the top trends transforming customer engagement. But they’re facing big barriers.

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Healthcare Apps: 2021 Engagement Benchmarks

Alchemer Mobile

It was quite a year for healthcare. While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. 2021 Engagement Benchmarks for Healthcare Apps. 2021 Engagement Benchmarks for Healthcare Apps.

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Bridge The Implementation Gap: Make AI Useful in Healthcare

The Product Coalition

Despite these advancements, there’s a problem: Not enough of these algorithms are being used in actual healthcare settings. Even the most tech-savvy hospitals aren’t using AI in their daily workflows. Patient feedback should also be solicited to ensure the algorithm design aligns with patient needs and preferences.

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Best Practices for Healthcare Mobile App Development and Telemedicine Apps

Alchemer Mobile

Healthcare is personal and often very emotional. However, when it comes to our technology reflecting this fact, many providers and organizations haven’t quite caught up. Telehealth and healthcare mobile apps can feel cold, robotic, and impersonal. This eliminates friction along the mobile customer journey.

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Product Breaking Point To Breakthrough: How To Drive Successful Product Reviews

The Product Coalition

Feedback is the breakfast of champions.” -Ken I enjoyed in-person meetings, especially in-person product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. Ken Blanchard. The next meeting?

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24 AI Podcasts to Expand Your Knowledge & Explore the Future of Technology

Userpilot

In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. It offers insights for both AI novices and enthusiasts. TL;DR Podcast.ai Podcast.ai TL;DR Podcast.ai Podcast.ai TL;DR Podcast.ai Podcast.ai

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UX Research: A Practical Guide to Insights, Budgeting, and Stakeholder Engagement

UX Planet

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.