Roman Pichler

MARCH 11, 2020

What’s more, do not de-prioritise your leadership work even when push comes to shove and you are pressed for time. Look at leadership as an integral part of your job that is at least as important as updating the product roadmap and refining the product backlog. Leadership at Multiple Levels.

Leadership 248

Leadership Product Research Customer Experience Agile 248

UserVoice

MARCH 7, 2017

Internal feedback can come from lots of different places within your organization, and it’s essential for a product manager to capture and address it all, regardless of where it’s coming from. Customer Experience will be primarily bringing proactive elements to the user base (i.e. Sales coming in at No.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Intercom, Inc.

OCTOBER 26, 2020

In a wide-ranging conversation, Eoghan explored the complex nature of ambition, the role of self-doubt in creating our drive to succeed, and the crucial role of authenticity in leadership. Listen to the episode below, or if you’re short on time, here are some of Eoghan’s key insights. What distinguishes good leadership from bad?

Leadership 211

Leadership Vision Customer Experience Customer Feedback 211

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. As these are topics close to my heart, I had a lot to say — so here are my thoughts backed by SVPG’s insights on these topics. Some of the insights in this part of the summary have come from the stories and thoughts shared by the partners.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

The Product Guy

JUNE 4, 2024

As a product management veteran with over 20 years of leadership experience, I’ve worked with numerous organizations looking to transform their approach to building and delivering products. It’s about influencing a company’s culture to embrace experimentation, learning, and customer-centricity.

Onboarding KPIs 74

Onboarding KPIs Data Visualization Customer Experience Product Management 74

Userpilot

MAY 30, 2024

Keep reading to discover his invaluable insights about aligning PMs and PMMs for product success. TL;DR Aatir Abdul Rauf, VP of Marketing at vFairs, shares valuable insights on aligning product managers and product marketing managers. Book a demo to learn about its engagement, feedback, analytics, and self-service features.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Mind the Product

OCTOBER 23, 2019

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). Inspiring visions and strategies are particularly important when giving people a purpose.

Customer Feedback 83

Customer Feedback Leadership Reporting Tools Weak Development Team 83

Userpilot

NOVEMBER 20, 2023

While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. TPMs are responsible for market and customer research , but their main focus is on satisfying market needs from a technical point of view. What is a technical product manager?

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

People-First Product Leadership

DECEMBER 20, 2023

Part 1, we covered the “why” behind creating a strategy stack, with a focus on establishing the organization’s Mission, North Star, and Vision. Part 3 brings together the Product specific Vision, Roadmap and Goals. The Vision is brought to life in the Now / Next / Later roadmap, which is supported by Product Goals.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. They lack vision and lead nowhere. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Ready to dive in to learn more?

Feedback Software 84

Feedback Software Analytic Tools Product Research User Testing 84

ProductPlan

FEBRUARY 9, 2024

From pivoting strategies based on user feedback to quickly adapting to market shifts, many organizations have embraced the competitive advantage that year-round planning brings. Continuous planning helps product teams understand market dynamics and customer feedback while remaining competitive and making informed decisions.

Data Visualization 99

Data Visualization Customer Feedback Feedback Software Analytic Tools 99

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Roman Pichler

JUNE 7, 2022

Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” ” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” Additionally, have the courage to take ownership of the KPIs.

KPI 288

KPI Data Visualization Weak Development Team Customer Feedback 288

The Product Coalition

AUGUST 8, 2023

The journey of leadership is, in many ways, a journey toward embracing our incompleteness Recently, I stumbled upon an insightful article by HBR titled “I n Praise of the Incomplete Leader ” and found it strikingly relevant. There were times when the alignment seemed almost impossible, the visions clashing.

User Testing 115

User Testing Vision Leadership Customer Feedback 115

Mind the Product

OCTOBER 21, 2019

Held in the lovely Barbican Conservatory , this year’s #mtpcon London Product Leadership Forum brought together a group of senior product leaders for the type of conversations that can only happen behind closed doors. Visions are About the Future. Good product visions should be emotional and look ahead three to five years.

Data Visualization 77

Data Visualization Leadership Customer Feedback Reporting Tools 77

Roman Pichler

JULY 6, 2021

But others find it hard to no longer be actively involved in making product decisions, regularly talking to users, engaging the stakeholders, and working with development teams. Grow Your Leadership Skills. Feedback: You are able to offer constructive feedback so that the other person can receive it and benefit from it.

User Testing 323

User Testing Product Research Weak Development Team Customer Experience 323

Usersnap

SEPTEMBER 29, 2022

Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. Listen to your customers 3. Let’s g(r)o(w)! ?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Let’s go! Product teams are staffed with various skilled professionals.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

Ronke PM

APRIL 5, 2023

Table of Contents Product and design partnership What does design-driven leadership mean? Design-driven leadership is product management Final thoughts The very essence of leadership is creating a space that enables our teams to dream big, imagine, and bring what was once unthinkable to life - therefore, changing humanity.

Leadership 52

Leadership User Testing Product Management Product Manager 52

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Intercom, Inc.

JULY 28, 2022

Those line charts showing fast-rising user acquisition or explosive ARR have been synonymous with the industry over the past decade. By the time he left to join Google Cloud as EMEA VP of Operations and Customer Growth, Salesforce had around 17 billion dollars in revenue and almost 50,000 employees.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

The Product Coalition

APRIL 23, 2023

One of the first things you should do in your new role is to take stock of the current state of the product and its market, which means getting to know your team, customers, and competitors and analyzing any available data on product performance and market trends.

Leadership 78

Leadership User Friction Data Visualization Vision 78

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product management and leadership speakers. But how do you do that?

Customer Experience 95

Customer Experience User Testing Customer Feedback Research Software 95

Ronke PM

FEBRUARY 26, 2023

Being a product leader is a humbling opportunity and a privilege as you build consequential products that will impact your customers' lives. It is an honor to come to work and shape your customers' lives, direct reports, multi-disciplinary partners, and leaders. Use your leadership voice to bring out change.

Leadership 52

Leadership Development Team Review Technical Review Reporting Tools 52

The Product HQ

JUNE 1, 2024

That’s why they also have to take in feedback and requests regarding the product strategy and product development process. Strategy Software product managers also have to work on the product strategy by bringing the product vision to light. That includes working with cross-functional teams and managing all of them simultaneously.

Reporting Tools 98

Reporting Tools Research Software Feedback Software Analytic Tools 98

Product Talk

SEPTEMBER 13, 2023

Tweet This And while you technically don’t need permission to get started, at some point, you will need buy-in and support from your leadership. We spoke with User Research Director Niklas Fischerström and Chief Product Officer Francesca Cortesi to learn how they’ve worked together to roll out continuous discovery habits at Hemnet.

Product Research 270

Product Research User Testing Research Software Feedback Software 270

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Sachin Rekhi

AUGUST 4, 2021

There was even an emerging set of courses focused on product leadership. We'll revisit the product work you are already doing in your role and share unique tools that help you prioritize needle-moving work, develop your product intuition, empower your team, garner leadership buy-in, and focus your efforts on what truly matters.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. UX research aims to identify specific user pain points.

Roadmap 87

Roadmap Customer Experience UX Product Research 87

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities. reduced processing time by 50%), improved customer satisfaction (e.g., boosted sales by 20%).

Enterprise 122

Enterprise Research Software Feedback Software Strategy 122

Product Innovation Educators

JULY 3, 2023

Established organizations are seeing a lot of external change—new technologies, new behaviors among customers and employees, and digital change. In an established business, you have a business model, customers, ecosystem of partners and distribution channels, employees, and a brand reputation. This is about established businesses.

Artificial Inteligence 107

Artificial Inteligence Leadership User Testing Feedback Software 107

The Product Coalition

JUNE 11, 2023

This is my take on the 9th most essential traits excellent product managers demonstrate: Customer empathy Great product managers are obsessed with their customers, and customer obsession means constantly striving to know and cultivate empathy toward them. They can also listen to feedback and iterate on their ideas.

Product Management 106

Product Management Product Manager User Testing ChatGPT 106

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

Leadership 95

Leadership Technical Review Data Visualization Vision 95

Lenny Rachitsky

APRIL 28, 2024

To change Twitter’s product culture, Kayvon also focused on building alignment at the leadership level, telling a compelling vision and strategy story repeatedly, hiring entrepreneurial founders through acquihires to take big bets, and identifying who was “on the wagon” or “off the wagon.”

User Testing 113

User Testing Analytic Tools Feedback Software Weak Development Team 113

Fearless Product

SEPTEMBER 24, 2019

HOW DO YOU CRAFT AND COMMUNICATE PRODUCT VISION? Are you a product leader struggling to create and communicate a product vision that will compel your company into action in the best interest of your customers? by Michael Schrage Is Your Product Vision Moving People in the Right Direction?

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Vision Leadership Technical Review Feedback Software 40

Fearless Product

SEPTEMBER 24, 2019

HOW DO YOU CRAFT AND COMMUNICATE PRODUCT VISION? Are you a product leader struggling to create and communicate a product vision that will compel your company into action in the best interest of your customers? Resources mentioned : Who Do You Want Your Customers to Become? Feedback is a gift! Feedback is a gift!

Vision 40

Vision Leadership Technical Review Feedback Software 40