Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. Inside the report, you’ll find important mobile app benchmarks, including: Customer retention data.

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Travel Finance Research Software User Testing 147

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. What questions and should the research prioritize? .

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User Testing Research Software Customer Feedback Feedback Software 110

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. What makes this guide extra special? Coffee Shops (e.g.,

User Testing 120

User Testing Product Research Customer Experience Customer Feedback 120

Userpilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. What is SurveyMonkey?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

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Artificial Inteligence Reporting Tools Feedback Software Research Software 133

Alchemer Mobile

APRIL 22, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Below is a summary of our research specifically on Business Services apps. 2021 Engagement Benchmarks for Business Services Apps.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). Hope Gurion coached the Seera team using Product Talk’s Continuous Discovery Habits curriculum. The Challenge: International Travel Instantly Disappears.

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Product Talk

FEBRUARY 28, 2024

Meet the Continuous Discovery Champion, Kelsey Terry, Former Director of Product at Going Meet the continuous discovery champion, Kelsey Terry, former Director of Product at Going. Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare.

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Product Research Onboarding KPIs Feedback Software User Testing 243

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While companies took varied approaches to improving app retention, one theme is clear: Most mobile teams’ focus has shifted to retention over acquisition. App Retention in 2021. 30-day Retention. 90-day Retention.

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Research Software Feedback Software User Testing Data Visualization 216

ProductPlan

NOVEMBER 15, 2022

Regardless of whether you’re building products for software, hardware, or services, product managers of every stripe are considered the driver of a product’s strategic development and the single source of truth for questions, requests, and feedback related to their products.

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Feedback Software Analytic Tools Research Software Data Visualization 70

The Product Coalition

AUGUST 3, 2023

Decision-making: A clear vision helps teams make informed decisions, prioritizing features and tasks that contribute directly to the overall product direction. User-centricity: A well-defined vision keeps the focus on the end users and their needs, ensuring that the product remains relevant and valuable.

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Vision Product Research User Testing Roadmap 120

bpma ProductHub

NOVEMBER 14, 2016

Usability Testing – Something Has Always Seemed Off… Something has never seemed quite right to us about how product usability testing is done. No matter what is being tested, from software to cereal to screwdrivers, there is always a herd of elephants – in the room. And everyone involved in the process knows it.

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User Testing Product Research Data Visualization Customer Feedback 150

Mind the Product

MARCH 29, 2020

Let’s start by examining the product scene in AsiaPac, its ongoing challenges, and the emerging trends. By general consensus product management as a discipline in AsiaPac remains behind the West and the product management role is misunderstood at times. Delivering feedback has to be done differently for example.

Product Research 161

Product Research Research Software Feedback Software User Testing 161

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. Unlike marketing analytics which focuses on replicating marketing successes, product analytics focuses on improving the product. What is product analytics?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. My role at Optym is Product Manager (for RouteMAX). Read on for our interview.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Alchemer Mobile

APRIL 30, 2020

Watch our latest webinar where Robi Ganguly, Apptentive CEO and Co-founder, and Christy Culp, Apptentive VP of Customer Success, share exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report. Customer retention and loyalty. Ratings and reviews. Interaction and response rates.

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Research Software Data Visualization Webinar Product Research 147

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 138

User Testing Feedback Software Product Research Research Software 138

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. My role at Optym is Product Manager (for RouteMAX). Read on for our interview.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. We are always looking for more product mentors from all around the world. About The Product Mentor. Jordan Bergtraum VP Product Management, ServiceChannel.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Usersnap

FEBRUARY 5, 2024

Attention, Product Managers! Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. All of them are accountable for a squad (about five developers and one user experience professional).

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Weak Development Team Feedback Software Research Software Development 107

The Product Guy

AUGUST 13, 2020

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. Both of these help you build better, more successful Products.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

User Testing 118

User Testing Customer Experience Research Software Customer Feedback 118

BrainMates

APRIL 8, 2020

In the past two months, the coronavirus had shifted from being a worrying news article and a nuisance for travellers, to a global pandemic that changed all our lives and posed serious problems to our business. It meant, however, that we only had 7 days to come up with a solution. Setting out for the brave new world.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Product manager motto?—?Dan What do I mean by politics? Ben Horowitz?—?The

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Feedback Software Product Research Research Software Weak Development Team 80

The Product Coalition

OCTOBER 26, 2021

Quick context information: this tool?—?Cockpit?—?only only works with integrations with Point-of-Sales (POS) partners, and therefore to significantly grow the user base, we need to be continuously pushed by the POS sales team. Either focus on delivering more value for the customers, or improving our distribution channels.

Research Software 151

Research Software User Testing Feedback Software B2C 151

Mixpanel

AUGUST 3, 2023

How can you connect the dots between your best channels and best users? Retain your users How can you develop a customer marketing strategy? What do your best customers have in common? How can you build a strategy around customer value? What tools can enhance a marketing strategy at scale? Product-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

How can you connect the dots between your best channels and best users? Retain your users How can you develop a customer marketing strategy? What do your best customers have in common? How can you build a strategy around customer value? What tools can enhance a marketing strategy at scale? Product-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

The Product Bistro

JUNE 7, 2016

The lifeblood of product management is customer interaction. Getting out of the office, and sitting down with customers is a powerful aphrodisiac, and allows you to get unalloyed feedback. We do this as often as possible, hence why the typical product manager job description specifies 25 – 30% travel.

User Testing 170

User Testing Customer Experience Customer Feedback Travel 170

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

ProductBoard

AUGUST 1, 2017

When he came aboard, he was already well versed in making product decisions based on data from surveys, user research, and conversations with prospects. But we didn’t have a system in place for surfacing these insights down the road.” productboard leaped out as the clear winner for putting user feedback to use.”

Travel 40

Travel Data Visualization Feedback Software Research Software 40

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Product Innovation Educators

JANUARY 24, 2022

Lessons from a medical device company bringing oxygen to kids who need it – for product managers. Today we are dissecting how a product came into being, examining it from initial insight through product development and to launch. Summary of some concepts discussed for product managers. [2:09]

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