Userpilot

DECEMBER 18, 2024

This includes the business environment, any ongoing issues, industry understanding and benchmarking, etc. Uncover why the needs exist : Even when using methods like user feedback widgets and focus groups, the aim is to learn how users use your product. Want to improve your UX analytics to unlock better user insights?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Intercom, Inc.

FEBRUARY 24, 2021

Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic. This handy visualization can help you identify specific topics where support reps may need more assistance to meet customer expectations. Create detailed new dashboards with custom reports.

Data Visualization 244

Data Visualization Reporting Tools User Testing Customer Experience 244

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 82

Research Software User Testing Analytic Tools Feedback Software 82

Userpilot

MARCH 30, 2025

The key is to understand your users and continuously optimize your mobile app for exceptional value. We also included industry benchmarks to help you know how well youre performing! 1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. and 9.9%, depending on the industry.

Analytic Tools 96

Analytic Tools Onboarding KPIs Research Software Data Visualization 96

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Easy set-up and visualization : “It was really easy to set up a basic dashboard and get a visual of the data I felt was important.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Userpilot

NOVEMBER 14, 2024

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. Company details, like size or industry. Segmentation in Userpilot.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

The Product Coalition

OCTOBER 1, 2022

The insurance industry falls under one of those sectors that are undergoing rapid digital transformation. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps.

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

Userpilot

MAY 27, 2025

Compliance-heavy industries Sectors like finance, healthcare, insurance, and government cant afford errors in their mobile apps. Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., moment faster.

Technical Review 91

Technical Review Onboarding KPIs Analytic Tools Data Visualization 91

Reveal

DECEMBER 23, 2024

Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. With product analytics, you can track exactly where users drop off, figure out if there are confusing elements in the design, and make changes accordingly.

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

UX Planet

JUNE 1, 2025

Companies prioritizing product-led growth are 4 times more likely to rank among the top 25% in growth within their industry OpenView, 2022. Case Study:MINDBODY MINDBODY, a leading platform for health and wellness businesses, used funnel analysis on its Activity Dashboard to better understand user engagement patterns.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Notion segments users during onboarding to determine the necessary steps and features for each user type. What are UX design trends? Source: Userpilot.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x. For B2C teams, customer satisfaction is taking a hit.

Customer Experience 218

Customer Experience Reporting Tools Research Software User Testing 218

UX Planet

FEBRUARY 5, 2025

In the bustling and competitive online beauty scene, Rumi Cosmetiques was struggling with a user experience that felt more like an obstacle course than a seamless shopping spree. According to industry experts , even a single second delay can send your potential conversions spiraling down by 7%. Yes, you heard right75%.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product. User activation rate formula. Time-to-value formula.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Reveal

AUGUST 24, 2022

Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Insurance: Simultaneously increase customer satisfaction and profits. Reveal Embedded Analytics.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

JUNE 29, 2024

They also used it to conduct onboarding and customer satisfaction surveys. They also analyze the performance of their onboarding process by monitoring a BI dashboard. In addition to the onboarding surveys, RecruitNow uses Userpilot in-app surveys to collect user satisfaction data (CSAT).

User Testing 105

User Testing Feedback Software Analytic Tools Customer Experience 105

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Conducting user research , including surveys and interviews, is essential for understanding target users and refining product features. Is this affecting your team?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MARCH 25, 2024

The number of sessions per user metric is key to understanding user behavior and user satisfaction with your platform. Sessions per user benchmarks and what to aim for. TL;DR The number of sessions per user shows how often a single user engages with your website or app within a given period.

Data Visualization 102

Data Visualization Analytic Tools Research Software Customer Experience 102

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 233

Product Research Data Visualization Customer Feedback User Testing 233

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

AUGUST 18, 2022

A frictionless signup flow makes it fast and easy for users to jump straight into the product dashboard. We could definitely spot the difference and confirm frictionless signup flows are one of the customer experience trends in 2022. The shift towards frictionless signup flows. Miro’s microsurveys across the UI.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Reveal

DECEMBER 30, 2024

Theyve consistently outperformed their counterparts, reporting significantly higher metrics across operational efficiency (81% vs. 58%) , revenue growth (77% vs. 61%), and employee satisfaction (68% vs. 39%). This removes the hassle of switching apps or needing specialized training, letting users focus on decisionsnot data gathering.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

MARCH 25, 2024

User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

MAY 17, 2025

This strategy works best for meditation apps, fitness trackers, language learning apps, and news apps, or any product that serves different types of users with different goals. Instead of a static dashboard, users see a tailored path that feels relevant every time they open the app. FAQs What is good retention for an app?

Feedback Software 74

Feedback Software User Testing Strategy Customer Experience 74

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy. CX metrics. Not really.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

MAY 27, 2025

WalkMe Mobile is most suited for large enterprises and compliance-heavy industries. Based on verified Gartner reviews , the majority of its customers use WalkMe to support internal business apps, large-scale field operations, and app rollouts across thousands of employees or users. Who is WalkMe Mobile best for? Try it today.

Software Review 74

Software Review Onboarding KPIs Data Visualization Analytic Tools 74

Userpilot

JULY 16, 2024

Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value. Not to be confused with customer experience , which is broader and envelops all interactions a user has with your company, not only those specific to the product.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

JUNE 4, 2024

TL;DR Customer behavior analysis involves studying how users interact with a product to understand their needs, motivations, and pain points. Analyzing customer behavior helps make data-driven decisions, identify friction points in the user journey, and increase customer satisfaction and retention.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

JULY 13, 2023

Different types of company growth include: Industry growth assesses your company’s performance by benchmarking against the industry average. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. The formula of Customer Lifetime Value (CLV).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

MARCH 5, 2025

Sprout Social – best tools for tracking customer behavior across socials. InMoment – the best AI-based customer feedback analytics software. Data visualization reports: Summarize user interactions in visual data like clear, interactive charts to see user patterns, spot trends, and highlight areas for improvement.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 26, 2024

To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels. Have built-in and custom analytics dashboards for easy data visualization.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

MAY 27, 2025

Som Nath [Image] Candidates short profile Som has over 6 years of experience in the tech industry, particularly in 0-to-1 startup environments. With a background in software engineering and a Masters in Product Design, he combines technical depth with growth-driven business acumen to deliver impactful, user-centric solutions.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. Generally, a good NPS is 30+, but it differs by industry. What is a good NPS score?

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98