Alchemer Mobile

FEBRUARY 26, 2025

Organizations that rely on a single-channel feedback approach may overlook valuable insights. These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I focus on the reporting area where we report on all things that happen at Intercom for you.

Data Visualization 212

Data Visualization Reporting Tools User Testing Customer Feedback 212

Userpilot

FEBRUARY 25, 2025

Quantitative data alone doesn’t reveal intent, only outcomes. Thats why you need user session analysis. By combining contextual insights from session replays , heatmaps, and behavior analytics, user session analysis helps you interpret metrics through the lens of real user journeys.

Data Visualization 85

Data Visualization User Testing Customer Feedback Customer Experience 85

Userpilot

SEPTEMBER 7, 2023

Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. It’s crucial to stay updated with the latest trends in customer analytics to better understand customers and make the most out of collected data!

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

UX Planet

DECEMBER 6, 2024

Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. respectively. What is Heap?

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Want to get started with customer analytics?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 21, 2024

In SaaS, the top data analytics trends can either be a revolution or just fluff. So what are the trends in the data analytics landscape that are actually important for product management ?

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

Userpilot

AUGUST 24, 2024

Does the thought of quantitative data analysis bring back the horrors of math classes? But conducting quantitative data analysis doesn’t have to be hard with the right tools. Want to learn how to turn raw numbers into actionable insights on how to improve your product? Collecting and cleaning data.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

AUGUST 15, 2023

How can SaaS companies use self-service analytics to gain the insights they need to drive product growth ? TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. What is self-service analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 27, 2025

Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., What is Whatfix for mobile?

Technical Review 86

Technical Review Onboarding KPIs Analytic Tools Data Visualization 86

UX Planet

APRIL 19, 2025

How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Userpilot

MAY 31, 2024

Would you like to learn how to design a SaaS metrics dashboard for your team without any coding? In the article, you will find examples of various SaaS dashboards and learn how to create them with Userpilot analytics. We also explain what metrics you may want to track and how to use the insights they offer.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Dashboard 105

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

DECEMBER 7, 2023

Data is the backbone of modern marketing. Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. Data-driven insights can help you create resilient product growth strategies.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. The two main types of survey data are quantitative data and qualitative data.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

UX Planet

MARCH 15, 2025

Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide. Pinterest, positioned uniquely as a visual discovery engine, has significant potential to leverage personalization to foster deeper user engagement, retention, andloyalty.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

UX Planet

FEBRUARY 5, 2025

Moreover, the product pages were shrouded in ambiguity, not providing the clarity and insightful descriptions necessary for coaxing a credit card out of hibernation. By implementing a navigation structure reminiscent of a GPS for eCommerce, they ensured that customers could sweep through their inventory like a breeze.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

DECEMBER 20, 2023

Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. What is machine learning?

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Alchemer Mobile

OCTOBER 19, 2023

By combining questions and reports from different surveys, you can view feedback across touch points, timeframes, and audience segments within a single report view. This allows you to save time while you deliver better data to drive decisions.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Alchemer Mobile

MARCH 8, 2022

Enhanced customer service. How to calculate customer engagement. Improving engagement all comes down to consistently capturing, analyzing, and acting on customer feedback. Capture: Make sure you have a tool like Apptentive in place to capture all of this customer feedback data in the first place.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

UX Planet

JANUARY 10, 2025

Data-Driven Insights: Analyzing user behavior, AI offers insights that guide design decisions. Personalization: AI tailors products to individual preferences, enhancing user satisfaction. for transcription and insights. Leverage Designify to enhance visuals or create mockups automatically.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

JUNE 1, 2025

However, without a solid foundation in user research, this framework may be limited to a set of quantitative metrics that fail to adequately reveal the why behind observed behaviors. The Emergence of Research-Driven Growth Authentic growth lies not only in analyzing quantitative data but in deeply understanding user behavior and motivations.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

UX Planet

FEBRUARY 6, 2025

Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 105

Data Visualization Feedback Software User Testing Research Software 105

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. It is also counterintuitive to think that less information might actually benefit users.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

UX Planet

DECEMBER 6, 2024

How do you create an experience that captivates users and enhances their learning journey? How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Here are some key advantages: Improved user engagement: A well-designed application captures users attention and keeps them engaged.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Moreover, it can unlock valuable insights from data, facilitating better decision-making and enhancing overall performance.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

Alchemer Mobile

NOVEMBER 1, 2024

Across every industry, apps are clearly an essential channel for customer engagement. They also present a valuable opportunity to collect user feedback on a range of topics, from brand sentiment to user experience, using mobile app surveys. In 2022, 3.8 trillion hours were spent using mobile apps worldwide.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

Customer Satisfaction 98

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 98

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

MAY 27, 2025

We covered everything from features to pricing, along with insights from real users. Youll also see where WalkMe performs best and when another tool might be a better fit for mobile app engagement. Task lists: Also known as Checklists in tools like Userpilot, this feature helps guide users through a series of actions or steps.

Software Review 69

Software Review Onboarding KPIs Data Visualization Analytic Tools 69

Userpilot

JULY 17, 2023

Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer.

Feedback Software 19

Feedback Software Customer Feedback Data Visualization User Testing 19

Userpilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Use data visualizations to easily identify trends.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

Userpilot

OCTOBER 19, 2024

They include fixes, enhancements, and new features , related to the product's hardware, software, and services. They are concise, reassuring users that identified problems have been resolved. Sunsetted features : Focused on features or services being retired, these notes inform users about timelines and provide alternatives.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Userpilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A horizontal funnel chart.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235