Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines.

User Testing

UX Planet

JUNE 1, 2025

b) Upgrade Journey Analysis: Detailed mapping of the conversion process from free to paid users, identifying friction points and optimization opportunities. d) A/B Testing of Pricing Models: Systematic experimentation with different pricing structures, plans, and offers to identify approaches that maximize revenue and user satisfaction.

User Testing

Modus Create

JULY 8, 2025

Because the product development landscape is changing quickly, the definition of AI-assisted product development is always shifting as well. Business outcomes such as quicker customer satisfaction and revenue growth. Defining AI-assisted product development in 2025 and beyond AI-assisted development is still in its early days.

Feedback Software

Userpilot

JULY 17, 2025

Then, and this part is smooth, if a user interacts with a specific feature like “Tables,” they get an email tailored to that exact feature with the subject line “Checking out Tables? ” I’m sure that makes users go, “How did they know?” Zapier’s email is sent after a user clicks on a specific feature.

Customer Experience

Userpilot

MAY 30, 2025

This gap between user behavior and intention creates massive blind spots, which can be fixed with user feedback and qualitative data: Users complete onboarding (positive metric) while feeling confused and planning deletion (negative intention). Feature adoption hiding user workarounds for broken functionality.

Analytic Tools

UX Planet

NOVEMBER 4, 2024

While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user. And if your users find it difficult to use, they might simply give up in frustration. But what is usability?

User Testing

Userpilot

MARCH 30, 2025

4 Key steps to building a successful mobile app engagement strategy Building a successful user engagement strategy requires an in-depth understanding of your users and their goals with your product. As a result, defining user engagement requires a holistic view encompassing user actions, retention, and business outcomes.

Analytic Tools

Userpilot

JANUARY 21, 2025

Its when a user is so frustrated that they actually take the time to file a complaint. Beyond those formal complaints, you can also pick up on signs of frustration from other survey metrics such as: Low ratings in our Customer Effort Score (CES) or Customer Satisfaction (CSAT) survey. But it doesnt have to be that way.

Data Visualization

People-First Product Leadership

JULY 22, 2025

” Some pointed out, “It seems our CEO’s definition of success has shifted from customer satisfaction to ‘fewer employees.’” Some criticized the company for choosing “layoffs to preserve profits” amid the AI wave, rather than “growth through expansion.” Words matter.

User Testing

eG Innovations

MAY 22, 2025

The proper microservices definition refers to a modern architectural approach where an application is built as a collection of loosely coupled services. This containment significantly improves application resilience and uptime, which is critical for user satisfaction and business continuity. But what are microservices exactly?

Reporting Tools

Arkenea

AUGUST 4, 2025

Team Structure and Role Definition Clinical data management requires diverse expertise spanning clinical research, data science, information technology, and regulatory affairs. Stakeholder interviews, process mapping exercises, and current-state assessments provide valuable inputs for requirements definition.

Data Visualization

Alchemer Mobile

JUNE 27, 2025

Whether you’re measuring customer satisfaction, checking in with employees, or researching new markets, knowing how and when to use surveys can make all the difference. What is the definition of a survey? Think customer satisfaction scores, employee engagement levels, or demographic profiles.

Analytic Tools

Folding Burritos

DECEMBER 4, 2019

Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. My favorite definitions of strategy are the simplest I’ve found. So the first thing we need to understand is the “types of value” we’re providing. Keeping with the analogy, the “kinds of fruit” we’re comparing. .

Customer Experience

Product Talk

DECEMBER 21, 2022

Teresa Torres: Definitely. Teresa Torres: Definitely. And a little bit related to this, we want to measure the value to the customer. If I’m trying to increase customer satisfaction, I can do anything and everything. Most of us engaged with Facebook multiple times a day, definitely daily. Tweet This.

Product Research

Intercom, Inc.

JULY 28, 2021

This huge increase in time saved enabled the team to manage the high number of support queries they were receiving across their global markets, maintain fast response times, and provide customers with quicker resolutions – all without increasing the team’s headcount. “We Boosting customer satisfaction through efficient, personalized support.

Reporting Tools

Userpilot

SEPTEMBER 4, 2024

This reduces the need for expensive rework in the future and improves customer satisfaction. the best customer acquisition channels ). For example, you may want to address low customer satisfaction and high customer support costs by overhauling your support process. What are your key business goals ?

Feedback Software

The Product Coalition

APRIL 24, 2023

With all feedback in one place, product managers, developers, customer success managers, salespeople, and designers can work together to address customer needs and pain points. Improved customer satisfaction Customers like it when their feedback is heard and acted upon. That reduces risk.

Feedback Software

Userpilot

APRIL 22, 2024

Comparison with benchmarks : Benchmark customer sentiment against industry standards or competitors, showing where your business stands regarding customer satisfaction within its market. Why should you visualize customer sentiment data? You’d be able to see a breakdown of your user’s opinions.

Data Visualization

Userpilot

AUGUST 30, 2023

TL;DR Time to resolution refers to the duration the customer support teams take to address and solve customer problems. The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. to reduce your overall time to resolution.

Customer Experience

Userpilot

AUGUST 14, 2024

Core principles of product-led design include: User-Centric Design : Prioritizes understanding and addressing user needs and pain points. Simplicity and Intuition : Emphasizes an intuitive product design to enhance user satisfaction.

User Testing

Roman Pichler

JANUARY 8, 2019

If you find it hard to justify carrying out the necessary discovery work, then look at the inaction risk, the risk of not making the necessary changes and providing a carbon copy of your product: Which benefits would you lose, such as increasing user satisfaction by simplifying the product and saving maintenance cost by removing features?

Product Research

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software

Product Talk

OCTOBER 6, 2021

They were tasked with driving customer retention (their business outcome ) by increasing customer satisfaction (their product outcome ). As they interviewed customers , they discovered a clear pain point—“I need entering patient information accurately to be fast and easy.” The outcomes already imply the segment.

User Friction

Userpilot

JULY 29, 2024

Customer feedback surveys , triggered by tools like Userpilot, collect consistent quantitative data, providing reliable numerical insights into customer satisfaction and experiences. Product analytics tools track user interactions and feature usage , offering insights into user behavior and improving the user experience.

Data Visualization

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software

Userpilot

JULY 22, 2024

Key elements include definition, target audience, key benefit, category, competitive advantage, and differentiation. Here are the key elements of a positioning statement: Definition : A concise summary of your product’s offer in the market. Target Customer : Who your product is for. Monday’s intuitive and flexible interface.

Research Software

Userpilot

SEPTEMBER 4, 2024

This actionable metric combines factors like login frequency, feature usage , and time spent in the app to measure how invested users are in your product. It helps identify at-risk customers and opportunities for increasing engagement. For improved retention and customer satisfaction.

Data Visualization

Userpilot

AUGUST 1, 2024

Provide personalized experiences to your customers For SaaS products, a good customer experience is one of your greatest marketing assets. By tracking user behavior , you can tailor their experience to better suit their needs, enhancing customer satisfaction. that improve their experience.

Research Software

Userpilot

AUGUST 7, 2024

The steps for defining product depth include listing core products, creating versions, setting prices, and optimizing based on customer feedback. Get a Userpilot Demo and see how you can boost customer satisfaction. Want to get started defining your product depth?

Feedback Software

Alchemer Mobile

OCTOBER 13, 2020

Customer Satisfaction (CSAT). Begin your questions with phrases like, “How do you feel about…” and, “What you do think of…” The importance of a survey is to hear what your customers think—there is no wrong or right answer. Provide definite answers. Survey examples can include: Net Promoter Score (NPS).

Product Research

Product Innovation Educators

JANUARY 25, 2021

During maturity, product managers focus on retaining customers and sustaining their market share. They stay aligned with how the value to the user is evolving. Their goal is to deliver customer satisfaction and customer delight. Reframing a product is a very smart, low-cost way to stay in maturity.

Customer Experience

Userpilot

SEPTEMBER 16, 2024

Industry benchmarks : Look at metrics benchmarks in your industry, such as market share, customer satisfaction, and product adoption rates to compare with your own. SWOT analysis : Evaluate your company’s position in the market and identify external opportunities and threats that could impact your market development strategy.

Research Software

Alchemer Mobile

MAY 31, 2022

Customer Satisfaction (CSAT). Begin your questions with phrases like, “How do you feel about…” and, “What you do think of…” The importance of a survey is to hear what your customers think—there is no wrong or right answer. Provide definite answers. Survey examples can include: Net Promoter Score (NPS).

Product Research

Userpilot

APRIL 30, 2024

When marketing aligns with product development , customer service, and sales, the result is a more cohesive user experience that can increase customer satisfaction, loyalty, and product advocacy. It relies on consistent user engagement across all customer journey stages to improve customer satisfaction and boost revenue.

Analytic Tools

The Product Coalition

FEBRUARY 5, 2022

Sometimes it’s difficult to agree on the definition for each metric and therefore scores may vary over time. Kano Model Brief summary Each item to be prioritized is rated on the two dimensions customer satisfaction and functionality.

Customer Experience

Product Innovation Educators

AUGUST 5, 2019

If you take that as your guidance, almost by definition, you will never do better than a me-too product. Instead, a much better approach is to ask about customer’s experiences. VOC also is treated as a means of measuring customer satisfaction, but that is not its purpose. How can a product manager conduct VOC research?

User Testing

Userpilot

NOVEMBER 7, 2023

Customer engagement marketing is about the strategies and communication tactics for building a solid customer-product relationship through an engaging customer experience. Why do you need customer engagement marketing strategies? Is customer engagement important? What are you aiming to achieve with more engagement?

Feedback Software