Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. All customer-facing functions must be represented when you decide to master your product experience. Gather and act on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Valerian Tech

JUNE 26, 2023

Overcoming the common problems within these areas allows fintech companies to optimize their path to sustainable growth and market dominance in the dynamic financial technology landscape. Insufficient systems can lead to downtime, performance issues, and frustrated customers.

Feedback Software 52

Feedback Software User Testing User Friction Customer Feedback 52

Userpilot

MAY 23, 2024

To successfully compete in saturated SaaS niches, having a robust product isn't enough. You must deliver an excellent customer experience throughout the entire customer journey to stand a chance, especially against established players. In the article, you will learn how to build your customer experience strategy.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. Even today, we can practically reach into the hearts and minds of our customers.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. Understanding the beta testing process Beta testing is a critical phase in product development , where a chosen user group is granted access to a nearly completed product.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 104

Feedback Software Analytic Tools Product Research Data Visualization 104

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 90

Feedback Software Analytic Tools Customer Feedback Customer Experience 90

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). It’s product sense that lets you extract what customer are actually seeking.

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . Examples of Customer Centric Businesses. Credits: [link].

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. .

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

Feedback Software 95

Feedback Software User Testing Product Research Customer Experience 95

Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). Seems pretty great right?

Onboarding KPIs 77

Onboarding KPIs User Testing Customer Experience Customer Feedback 77

Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Keep an eye on immersive CX technologies, like VR and AR.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. With the rapid growth of technology, each year brings with it new trends. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies.

Feedback Software 115

Feedback Software UX User Testing Embedded Analytics 115

Gainsight

AUGUST 31, 2020

ServiceChannel is the number one facilities management platform that helps businesses source, procure, manage, and pay for facility maintenance and repair services. Their platform, like Gainsight, is a business-impacting tool for their clients. Rather, would the customer recommend ServiceChannel?

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Implement customer feedback promptly and keep customers in the loop. Educate customers with resources in multiple formats like blogs, webinars , or videos. Foster a sense of community among users for support and belonging.

Data Visualization 103

Data Visualization User Testing Customer Feedback Analytic Tools 103

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? Alternatively, is there another in-app onboarding software that surpasses these two options? Selecting a tool can be risky, and the abundance of no-code tools available in the market just adds to the confusion.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. Select the wrong tool, and you can find yourself stuck in an expensive plan. There are two types of interactive user guides ; full product tours and interactive manuals.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 22, 2023

Which is the ideal tool for developing interactive user guides – Whatfix or WalkMe? Or is there another in-app onboarding tool better than the two? It can be challenging to choose the right no-code tool with so many options available at your disposal. However, not all tools are the same.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 24, 2023

Which is the best tool for creating interactive user guides – Whatfix, Userlane, or another in-app onboarding tool ? With so many options to choose from, it can be difficult to select the right no-code tool. TL;DR To educate customers on your product, an interactive user guide is ideal.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

Userguiding or Whatfix – which of the two is the the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 24, 2023

Which tool is superior for creating interactive user guides – WalkMe or Userlane? Alternatively, is there another onboarding software that can accomplish the task more smoothly? Choosing the appropriate software can be a difficult decision with so many options available. Let’s begin. Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. But how do you provide top-notch customer service? Follow up with customers who just had an interaction with your customer support and gauge satisfaction with CSAT surveys.

Feedback Software 95

Feedback Software Research Software Reporting Tools User Testing 95

Userpilot

MAY 4, 2023

Interested in an in-depth comparison between UserGuiding, Usetiful, and Userpilot for your SaaS? This article shares how each tool compares to user onboarding , product adoption, and user feedback. We also go over each tool’s pricing, reviews, and pros, and cons to help you make a confident decision.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 8, 2023

Selecting the appropriate product growth platform for your SaaS can be a genuine challenge, and relying solely on review sites may not always be sufficient. TL;DR ProductFruits is one of the cheapest user onboarding tools on the market, so it may be a go-to tool to build product tours for really small startups on a budget under $100.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 24, 2023

Which is the superior tool for developing interactive user guides – Whatfix or Apty? Or is there a more powerful in-app onboarding software that aligns better with your needs? It can be difficult to choose the best tool with so many alternatives available on review sites. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 15, 2023

Is Appcues or WalkMe the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. This tool can help you track in-app interactions and collect user data so you can act on it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MAY 3, 2023

Confused between UserGuiding, UserIQ, and Userpilot for your SaaS company? Not sure which tool is superior for user onboarding , product adoption, and user feedback? However, this article is what you need as we share an in-depth comparison of each tool’s features, use cases, pros and cons, and pricing.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Martin, I might start with you.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

MARCH 21, 2023

Is Chameleon or Spekit the best option for creating interactive user guides? Or is there an in-app onboarding tool superior to both? Choosing a no-code tool can be overwhelming – the last thing you want is to get stuck in an expensive annual plan. Looking for the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 15, 2023

Chameleon or WalkMe, which is the superior tool for creating interactive user guides? Or is there a user onboarding alternative better than both? Choosing a tool can sometimes feel like a gamble. TL;DR Interactive user guides leverage various UI patterns to educate customers on how to use your product more effectively.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 8, 2023

Choosing the right product growth (or digital adoption) platform for your SaaS is no mean feat. So we decided to write a more in-depth comparison of the three tools. It provides a no-code solution that allows non-technical teams to design and implement in-app experiences without any coding skills. Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 20, 2023

Which is the ideal tool for interactive user guides; Chameleon or Apty? Or is there an in-app onboarding software superior to the two? With so many tools available on review sites, finding a software that suits your requirements and budget can be overwhelming. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52