UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization

Reveal

JUNE 27, 2025

Modern embedded analytics bridges the gap between traditional reporting systems and real-time, in-app insight that users actually act on. Reveal is the perfect example of such a solution. Reduced support overhead With self-service access to reporting, users no longer flood dev or analyst teams with ad hoc requests.

Embedded Analytics

Arkenea

AUGUST 9, 2025

Collect both performance data from your EHR system and observational data about user behavior and satisfaction. Key performance metrics include time to complete common tasks, frequency of errors or rework, system response times, and user satisfaction scores. Look for correlations between different metrics.

Reporting Tools

Userpilot

FEBRUARY 25, 2024

Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect. Book a demo now to learn more.

Customer Satisfaction

The Product Guy

DECEMBER 6, 2018

As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization. I knew my users, but I struggled with defining the value proposition, and its competitive advantage. This lesson is very much applicable in every situation.

Reporting Tools

Intercom, Inc.

MARCH 21, 2018

The result is that differentiating yourself on product alone is harder than ever. For example, around the time Apple launched the iPod, MP3 players were a dime a dozen. Show them how customers like them have actually achieved those results with your product. But SaaS has changed that. The problem was marketing.

Marketing

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

Analytic Tools

Userpilot

JUNE 7, 2023

Feature request survey to understand users’ needs regarding your product. Customer effort score survey to understand the user experience with specific features. CSAT survey for collecting customer sentiment about a feature. It helps you identify and address friction points hindering the customer journey.

User Testing

Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers.

Customer Experience

Userpilot

AUGUST 7, 2024

By focusing on the two, companies can create a smart product management strategy and cater to their customers’ needs. This guide will help explore product mix and depth in greater detail, complete with realistic examples and practical tips. You can find examples of product depth across business spheres, from cosmetics to SaaS.

Feedback Software

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Take Microsoft Office as an example.

Product Research

Intercom, Inc.

APRIL 6, 2022

A great experience is something that stays with a customer – and often results in them staying with your company. Customer experiences can have a domino effect across a business. Great experiences result in increased customer satisfaction, which often correlates to bottom-line results like reduced churn and increased retention.

Customer Experience

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out.

User Testing

Userpilot

AUGUST 30, 2024

But to unlock such effective results, first, you need to know how to create impactful maps—which is what these 8 customer journey map examples are for. From Uber to Starbucks, all these examples share the same aim: to understand customer interactions, emotions, and pain points throughout their journey.

User Friction

Userpilot

MARCH 27, 2024

That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation. Combined menus that integrate within primary navigation, expanding for detailed access and maintaining user focus.

Feedback Software

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. Competitive advantage : Customers stop doing business with an organization due to poor support.

Feedback Software

Userpilot

APRIL 30, 2024

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. Key elements include definition, target audience, key benefit, category, competitive advantage, and differentiation. Competitive positioning example of Userpilot and Appcues.

Research Software

Alchemer Mobile

JULY 13, 2021

Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value. A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty.

Customer Experience

Userpilot

JUNE 26, 2024

A great customer experience can differentiate your product from the rest, make users stay with you, and ultimately boost product engagement. But what are the best customer experience examples in SaaS? Let’s clarify the customer experience and then look at 15 examples of how other companies are implementing it.

Feedback Software

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Identify your target market and user segments to figure out what they want and chart out your product strategy accordingly. User persona example.

Data Visualization

The Product Coalition

AUGUST 4, 2023

This metric should represent the core value your product delivers to customers. For example: For a social media company , their North Star Metric might be “Daily Active Users” because they are primarily concerned with keeping users engaged with their platform every day. Let’s take two specific examples and go in depth.

Data Visualization

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Research Software

Intercom, Inc.

JUNE 8, 2021

The top and most impactful benefits support leaders have reported from scaling conversational support across their organization are: Improved customer retention (60%). Enhanced customer satisfaction (58%). and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate.

Reporting Tools

Intercom, Inc.

DECEMBER 2, 2019

While 88% of support teams offer customer support in more than one language, just 28% of end users say they actually see support offered in their native language. But for those willing to invest in a comprehensive multilingual support strategy, the payoff is huge: improvements in customer satisfaction and operational efficiency.

Customer Experience

Product Innovation Educators

FEBRUARY 20, 2023

Attitudes: What do customers believe? For example, how much do different segments care about the environment? Behaviors: What are customers doing? For example, power users vs. lightweight users. If you don’t have a must-have, customers won’t buy your product.

User Testing

Intercom, Inc.

JUNE 19, 2018

We’ve found that offering new customers real-time support can improve NPS scores by up to 15% and drive incremental growth in new business revenue. When Xplenty recognizes that a customer is having a problem – for example, when a certain job has failed several times in a row – the customer gets an automated message through Intercom.

User Testing

Userpilot

JULY 31, 2024

They observe competitor innovations and react to customer requests to meet market demands. Canva, for example, developed a user-friendly, on-the-go graphic creation tool that created a whole new market. Spotify, for example, expanded out of Sweden to become a global product. Proactive and reactive development strategies.

Analytic Tools

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. Your customer focus strategies will be unique to you, and that will give you an edge in the market.

User Testing

Intercom, Inc.

DECEMBER 6, 2022

My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. A simple example? We strive to help users reach their goals with ease, while making the process feel delightful.

Artificial Inteligence

Userpilot

SEPTEMBER 1, 2024

Looking for SaaS pricing examples to get inspiration for your own strategy? For example, Basecamp Business is available at $99/month flat, with features like 500GB of storage space and unlimited projects available to all customers, regardless of their personal needs. Basecamp’s SaaS pricing example. Let’s dive in!

Feedback Software

Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery. What are the 4 P’s of customer experience? User persona example.

Customer Experience

Mind the Product

AUGUST 1, 2019

But, too often, they are motivated by the wrong incentives and forgo a relentless focus on the customer. On the flip side, the study found that customer satisfaction drops drastically when those same buyers have to learn too many features. Back to our messaging app example.

Reporting Tools

Userpilot

APRIL 17, 2024

Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development. Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Trends example.

Data Visualization

Intercom, Inc.

MARCH 28, 2022

As a result, digital technologies are being seen as the critical differentiators they are. By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%. Read more ?.

Reporting Tools

Userpilot

JANUARY 16, 2024

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in! How does it work?

Analytic Tools

Alchemer Mobile

FEBRUARY 24, 2022

We’ll cover all of the different ways in which to track customer sentiment in the rest of the post here. In short, tracking customer sentiment helps you understand three major metrics that can impact your current and upcoming campaigns: Overall customer satisfaction : How happy are your customers with the quality of your product?

User Testing