Roman Pichler

DECEMBER 4, 2023

To put it differently, if the business goal is wrong, you are likely to determine the wrong opportunities and discover the wrong features and user experience. You can download the tool together with a handy checklist from my website. It’s garbage in, garbage out. It applies to product discovery in general.

Product Research 352

Product Research Product Strategy Strategy Research Software 352

Product Innovation Educators

OCTOBER 16, 2023

When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Product Innovation Educators

DECEMBER 6, 2021

He is Howard Tiersky, author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Userpilot

OCTOBER 19, 2024

Include any bug fixes Inform users about any issues that have been resolved without overwhelming them with technical details. For example, if a bug causes the app to crash when uploading large files, simply communicating the problem and resolution can improve user satisfaction. What should the release notes template avoid?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Alchemer Mobile

APRIL 11, 2018

So, when looking at these metrics, it shouldn’t be just about your product’s performance or health, it should be about whether your customer is satisfied or not. For example, when considering session length, the simple view is that longer is better, because the customer is more engaged with your application.

Data Visualization 140

Data Visualization Customer Experience Research Software User Testing 140

UX Planet

MARCH 29, 2025

By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. These might include boosting sales, expanding into new markets, or improving customer retention.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

MAY 30, 2025

Vanity metrics are numbers that look impressive but don’t predict user behavior or drive business decisions. These metrics make teams feel good about performance without revealing any insights on what users could do next. Constrain yourself to extremely specific, actionable metrics that can help boost user engagement.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Product Innovation Educators

FEBRUARY 20, 2023

Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. 8:38] How do we identify our target customer? Click here to download the Action Guide. Target customer 2. Value proposition 4.

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. They’re not struggling with export functionality.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Usersnap

NOVEMBER 6, 2020

More than 90% of the downloaded apps are deleted after one use. Similarly, 88% of users don’t return to a website after bad user experience. For that, they need to be in tune with what the end-user wants and how they can code the interface to offer what’s expected of them. That’s right! This is why UX matters.

Feedback Software 111

Feedback Software Research Software Weak Development Team UX 111

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. Try to understand what the in-app user journey is like. Why aren’t app users engaging with it more? And how can you turn them into active users? What is app engagement?

Onboarding KPIs 57

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 57

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

JULY 8, 2024

And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. To identify the key touchpoints, first research customer expectations and needs. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Intercom, Inc.

JUNE 23, 2020

Download The Conversational Support Funnel Starter Kit. Internet scale and changing customer expectations are driving and accelerating the change. The user experience of these tools has never been more important. ” The post Customer Support is being turned upside down. ” Charles Darwin.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

The Product Coalition

DECEMBER 28, 2022

Offshore development teams want to create a better user experience by making interactive, intuitive, and user-friendly mobile apps. Benefits of app development: App development increases the number of users through customer engagement, customer satisfaction, efficiency improvement, etc.

Research Software 148

Research Software Web Development Web Developers Development 148

UX Planet

JULY 11, 2024

However, for this case study, Instead of developing new applications, integrating financial management features into Google Pay can leverage its large user base for seamless user experiences. Google Pay, with over a billion downloads, provides a familiar platform for financial transactions. Why Google Pay and Gemini AI?

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? Let’s go over how you can effectively use the GSM process to improve your user experience. Originated at Google, the goals-signals-metrics (GSM) process helps a product team create a smooth user experience.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

MARCH 21, 2025

Mobile app optimization is the process of improving an apps performance, usability, and engagement to keep users active and reduce churn. It ensures faster load times, intuitive navigation, and a smooth user experience. A poor experience leads to churn, no matter how great the product is.

Analytic Tools 57

Analytic Tools Feedback Software Research Software Data Visualization 57

Userpilot

MAY 29, 2025

A step-by-step walkthrough of the mobile user experience design process. Mobile UX design is the process of creating efficient and enjoyable user experiences for mobile websites and apps. Short answer: Providing a seamless mobile experience means tapping into an already existing desire to use platforms on the go.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

The Product Coalition

JUNE 30, 2021

Though only a handful of apps take most user engagement, there are too many instances of small business apps making up the elite club of successful apps. Once your app is downloaded and installed, it makes your business visible all the time and allows keeping touch with the customers all the time.

Feedback Software 95

Feedback Software Artificial Inteligence User Testing Customer Experience 95

Userpilot

JANUARY 22, 2020

Finally, we’ll discuss how you can use the data to improve your user satisfaction scores by a) streamlining your onboarding flow to guide users towards the desired behaviour pattern (basically, getting them to reach the ‘AHA moment’ that correlates with high NPS score) and b) – improving your product.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Reveal

JANUARY 9, 2023

A better, and deeper understanding of your customers and targeted market. Improve User Experience. Another way in which ISVs can benefit from a strong analytics offering is by bringing insights and data directly into your applications that users are already using and are familiar with. Additional Source of Revenue.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

The Product Coalition

JUNE 9, 2022

Weekly active users (WAU) and Daily active users (DAU) on the UXCam Dashboard. Downloads App downloads show how many people downloaded your app in a certain period of time. It’s quite a straightforward metric that you need to track to understand what influences the increase or decrease in app downloads.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

JULY 21, 2022

Customer experience automation (CXA) refers to any technology you can use to automate, scale, and remove friction from customer interactions. CXA can help you streamline the customer experience, drive customer satisfaction and improve retention. Drives customer satisfaction.

Feedback Software 98

Feedback Software Customer Experience Reporting Tools Data Visualization 98

Userpilot

JULY 24, 2023

The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. However, you may still need to pay to subscribe to the products.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Reveal

DECEMBER 6, 2023

Similar to embedded analytics, it becomes an intrinsic part of the application, creating a unified user experience without discernible separation between the two software solutions. By staying ahead of market trends and user preferences, businesses utilizing OEM analytics can maintain a competitive edge in their industry.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software User Testing 84

Userpilot

MARCH 30, 2025

For instance, Instagram has simple yet highly engaging features, such as endless scrolling, user-generated content, and consistent visual appeal, which is why it succeeded compared to apps like MySpace or Friendster. Frequent app crashes: Technical glitches or slow load times disrupt the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

UX Planet

SEPTEMBER 3, 2024

Introduction In today’s fast-paced digital world, creating a product that not only functions well but also delights its users is a significant challenge. Achieving this requires a deep understanding of user experiences, motivations, and emotions. Objective: To evaluate how easily users can navigate and use a product.

User Testing 96

User Testing Research Software Product Research Data Visualization 96

Userzoom

DECEMBER 18, 2019

Here’s an exclusive collection of content tackling the number one UX challenge – getting user research into the product development process. This free-to-download bundle contains all the following resources: How to include user research in early product development. Download the library.

User Testing 83

User Testing Product Research Testing Research Software 83

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Create exit surveys in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Reveal

AUGUST 24, 2022

Drag and drop analytics are interactive and user-friendly analytics platforms that allow users to analyze complex data sets and build custom dashboards and reports by themselves when they need them. . See how Reveal’s drag and drop analytics capabilities can let you easily build dashboards and custom reports on your own: .

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools User Testing 98

Mixpanel

MAY 3, 2019

Whether you own a small health practice, build medical devices, or provide insurance, knowing — and acting on — your data is the key to delivering a great user experience (UX) and gaining a serious competitive advantage. These two user engagement metrics matter greatly to your business. Customer churn.

Onboarding KPIs 99

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 99

Userpilot

DECEMBER 31, 2022

Product conversion is the event when users perform any desired action you want them to do on your site or product. The desired action could be: completing a purchase, downloading a trial software or app, using a specific app feature, completing events, etc. User Journey Map. What is product conversion in SaaS?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

MARCH 21, 2024

The customer profile template contains different types of data, including: Product engagement data such as product usage patterns and interactions with different features of the product. User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

OCTOBER 18, 2021

Saas, also known as cloud-based software, is hosted on the cloud so there is no need to download anything. You can do that by calculating different metrics matched to the particular user journey stages. Here is what you can do: Evaluate users’ responses. Follow up on users’ feedback. Customer Effort Score (CES).

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98