Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools

Intercom, Inc.

APRIL 7, 2020

Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x. We’ve sent email announcements for all of the new features we’ve released during COVID-19 to help our users and been able to link to all of the relevant articles to give more detail and point them toward our support centre.”.

Customer Experience

Intercom, Inc.

FEBRUARY 12, 2020

But the truth is, as most companies scale, the customer can feel further and further away. Customer empathy is often one of the first things to suffer as companies grow from startup to scale-up. New educational content. Shorter wait times for customers. Better internal relationships.

Customer Feedback

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. You want to collect detailed customer feedback.

Data Visualization

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization

Userpilot

NOVEMBER 5, 2023

If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. A good walkthrough helps users learn by doing.

Analytic Tools

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app.

User Testing

Userpilot

JANUARY 11, 2024

For example, financial institutions like Mercury, which offers banking services to startups, need to know which company they will be serving. Mercury requests the company’s name and the user’s role. As part of your onboarding strategies, automation helps customers get information on demand, eliminating friction.

Onboarding KPIs

Userpilot

JULY 31, 2023

It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. Let’s dive in, shall we?

Data Visualization

Userpilot

AUGUST 23, 2022

The end goal of both these disciplines is all about delivering exceptional customer experiences and retaining customers. In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth. Customer success metrics and KPIs.

Customer Experience

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. Add to that the fact that customers appreciate one-on-one consulting. .”

Education

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education

Userpilot

MARCH 8, 2022

Copy, positioning, and education is an important part of your MLP. Startups are a lot like that. Don’t forget about education and discoverability. Make sure that upon release you also have onboarding and education covered. Link things back to your vision and mission, and don’t get distracted by your competition.

Product Research

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education

UX Planet

JANUARY 18, 2024

The importance of UX research for enterprise customers and B2B companies cannot be overstated, particularly for mature SaaS providers and startups. This method can uncover areas for improvement in user experience and interface design. The key lies in effectively communicating the value of UX research to decision-makers.

Data Visualization

Userpilot

JANUARY 28, 2022

There are still things you need to do to make sure those lapsed customers become loyal customers. Educating users through secondary onboarding drives even more value since customers won’t use secondary product features if they don’t understand them. Use in-app guides to educate your users.

Feedback Software

Userpilot

AUGUST 14, 2024

This drives sales and enhances customer satisfaction for long-term retention. As a thought leader in the GTM space, Maja brings a unique blend of big tech experience and startup savvy. His courses have educated and inspired over 15,000 students across 100+ countries. Why does it matter? 8 October, 2024, 7:30 PM BST.

Data Visualization

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. What is SurveyMonkey? Userpilot pricing. #2

Data Visualization

The Product Coalition

MAY 23, 2023

By engaging users in a dialogue, the booking process becomes less tedious and more enjoyable, potentially increasing user satisfaction and platform engagement. A user excitedly plans their dream vacation to Paris using a conversational user interface. Would you like to see options in a specific price range?”

Data Visualization

Userpilot

FEBRUARY 13, 2020

But keeping those customers around isn’t just great for your profits. When it comes to SaaS, customer loyalty is crucial. Most SaaS companies will use a combination of Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to measure it. Another way is to manage customer feedback.

Feedback Software

UX Planet

FEBRUARY 1, 2024

The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments.

Analytic Tools

Userpilot

MARCH 25, 2022

40% is the benchmark that startups need to satisfy potential investors, while > 40% is the best percentage to maintain to ensure sustainable growth in the future and attract more funding. This is because startups tend to have a volatile rule of 40 figures and favor growth vs. profitability. Monitor your customers.

Feedback Software

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager.

Analytic Tools

Userpilot

JUNE 19, 2024

For instance, a startup might be looking to build a one-person CX team and will, therefore, prefer a multi-tasker. A customer experience (CX) specialist is a professional responsible for ensuring customers have positive interactions with a business/brand throughout their lifecycle.

Customer Experience

Userpilot

DECEMBER 7, 2022

An example of a leading KPI is customer satisfaction (CSAT). A high CSAT score indicates high profits and customer retention in the future. Sales: These describe how successful your sales and marketing teams have been in moving potential customers through the sales pipeline. Which departments should track KPIs?

Onboarding KPIs

Userpilot

MAY 24, 2022

Chatbots offer a seamless hybrid SaaS user support option. Using a hybrid customer support approach allows a business to have the best of both worlds – live and virtual agents, which translates into increased customer satisfaction and enhanced brand image.

Feedback Software

Valerian Tech

JUNE 26, 2023

Customer Adoption: Building Trust and User Base Gaining customer adoption and building trust are crucial for fintech startups looking to establish themselves in a competitive market. Clear and transparent communication about the value proposition, security measures, and user experience builds credibility and trust.

Feedback Software

Userpilot

OCTOBER 18, 2021

Here is what you can do: Evaluate users’ responses. Follow up on users’ feedback. NPS is important, yet it’s not the only customer satisfaction survey out there. You can also measure: Customer Satisfaction Score (CSAT). Customer Effort Score (CES). Revenue stage: measure Customer Expansion and CLV.

Analytic Tools

Userpilot

JUNE 22, 2023

It’s easier (and cheaper) to scale customer education content and customized onboarding material versus human-touch support capacity. Low-touch models can be supported by no-code, in-app experiences to improve the experience for customers. Why not both? Interactive walkthrough built with Userpilot.

Customer Experience

ProductPlan

MARCH 5, 2021

I’ve written a lot about the minimum viable product (or the minimum sellable product) that provides customers value. If you’re a product manager or part of a startup, you’ve likely heard about the Minimum Viable Product (MVP) concept for getting products to market faster. But please don’t confuse the term “minimum” with essentialism.

Roadmap