Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

The Product Guy

JUNE 18, 2020

Usage: Behavior insights Customer give you feedback via: Usage data (use Google Analytics, Pendo, Mixpanel, etc) Public Forums & Social Media Surveys, interviews, conferences Public Tools 1Password- a Private Forum for customers (kb.1password.com) Customer Satisfaction. How do we measure success?

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

JANUARY 15, 2025

Todays guide takes a deep dive into session replay for enterprise companies. Watch user sessions to spot hidden frustrations and unintended usage patterns that might be difficult to articulate in a survey. Avoid and reduce bug costs: Most session replay tools can show the exact steps a user took leading up to an error.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Enterprise 52

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. What is an NPS Survey? You’re in the right place.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

OCTOBER 27, 2023

PLG for enterprise? Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

MAY 27, 2025

Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. These features help drive feature adoption, retention, and user satisfaction, making Userpilot ideal for customer-facing apps. Who is Whatfix Mobile best for?

Technical Review 91

Technical Review Onboarding KPIs Analytic Tools Data Visualization 91

Userpilot

APRIL 19, 2022

If you’re looking to create user surveys to examine sentiment and customer loyalty, then chances are you’ve considered using a Pendo NPS survey. Net Promoter Score (NPS) surveys provide a good metric to gauge customer loyalty and product performance. Some reviews suggest it can be way more.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. Finally, we explore how you can leverage them to collect actionable customer feedback. Next, you customize the survey design and questions.

Product Research 98

Product Research Data Visualization Software Review Feedback Software 98

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In the last four years, Wayne and his team have experienced first-hand what it’s like to transition from a small startup to an enterprise organization.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Userpilot

MAY 27, 2025

WalkMe Mobile is most suited for large enterprises and compliance-heavy industries. Based on verified Gartner reviews , the majority of its customers use WalkMe to support internal business apps, large-scale field operations, and app rollouts across thousands of employees or users. . Who is WalkMe Mobile best for?

Software Review 74

Software Review Onboarding KPIs Data Visualization Analytic Tools 74

Userpilot

APRIL 30, 2025

You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. Such feedback is crucial for driving higher engagement and retaining users. Analyze user engagement in Userpilot. Create mobile feedback surveys in Userpilot.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

APRIL 27, 2023

As a product adoption platform, it also offers survey functionality to collect customer feedback. How good are Pendo surveys though? To be more specific, we analyze the survey functionality, look at its strengths and limitations, share Pendo’s pricing, and explore alternative tools that might do a better job than Pendo surveys.

Product Research 98

Product Research Feedback Software Analytic Tools Data Visualization 98

Userpilot

MAY 18, 2022

Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. Despite its high cost, Pendo Feedback cannot collect user satisfaction data.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs. Userpilot survey template library.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Product Management Lessons from the Trenches

SEPTEMBER 19, 2018

are they getting to hear directly from users, or are they hearing second- or third-hand from members of your sales team, support team, and/or maybe periodically seeing the results of an email survey? It is not a substitute for other customer research activities (like focus groups, surveys, usertesting.com sessions, etc.),

User Testing 170

User Testing Customer Experience Customer Feedback Feedback Software 170

Mind the Product

AUGUST 1, 2019

Feature FOMO is influenced by a number of internal and external factors: A Belief That Users Want More Features. Particularly when selling to the enterprise, where sales teams and looming analyst reports can drive product decisions, companies frequently adopt a “more is more” mentality when it comes to features.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Gainsight

APRIL 21, 2022

Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. Is it enough to simply arrive at customer success, or is there an opportunity to truly make an impact on growth? Length of customer engagement. Survey results. Account growth.

Enterprise 98

Enterprise Customer Experience Feedback Software Customer Feedback 98

Userpilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Usepilot’s integrations.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

NOVEMBER 16, 2022

Six essential CX metrics you should track are the Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Net Promoter Score (NPS), Customer Lifetime Value (CLV), Customer Retention Rate , and Customer Churn Rate. You can also segment customers based on shared experience and characteristics.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Feedback Software 98

Alchemer Mobile

NOVEMBER 28, 2023

These initiators are available at no cost to Alchemer Workflow customers. Provide Improved IT Services with the ServiceNow Initiator Now, you can initiate surveys based on ServiceNow events and trigger automated feedback requests that help IT and HR teams close the loop with internal teams. You can view every available initiator here.

Reporting Tools 130

Reporting Tools Feedback Software User Testing Customer Feedback 130

Intercom, Inc.

NOVEMBER 30, 2021

The benefits of future-proofing your customer support tech stack for the new conversational support era are clear. But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Surveys and qualitative feedback: Typeform.

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. Get a Userpilot Demo and see how you can effectively measure customer loyalty and satisfaction. Poor survey design options.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

OCTOBER 24, 2022

In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users. Then, you should set the timing and frequency of sending NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Enterprise: This plan features custom pricing that fits your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

DevelopmentCorporate

JUNE 2, 2025

As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. Meanwhile, for enterprises with deeper pockets, investing over $500K annually in user research has become a competitive advantage particularly in fast-moving industries like fintech, SaaS, or e-commerce.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Userpilot

JANUARY 22, 2020

Finally, we’ll discuss how you can use the data to improve your user satisfaction scores by a) streamlining your onboarding flow to guide users towards the desired behaviour pattern (basically, getting them to reach the ‘AHA moment’ that correlates with high NPS score) and b) – improving your product.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

NOVEMBER 25, 2021

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

MARCH 30, 2025

Lightweight user surveys embedded in guides. A self-service hub where users can find documentation, FAQs, and guides. These in-app guides are quite complete, but the customization is pretty limited compared to the web version. These surveys help track user loyalty by asking, How likely are you to recommend this product?

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Reporting Tools 65

Userpilot

DECEMBER 31, 2024

In this post, well explore the top Hotjar alternatives redefining how teams collect user insights. From startups to enterprise-level tools, well break down the options, highlight their strengths, and help you find the best fit for your business. Userpilot Best for: Mid-size and enterprise SaaS businesses G2 rating: 4.6

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 5, 2025

In-app surveys : Collect qualitative feedback on the spot, combining seamlessly with your quantitative data. This dual view of user behavior and sentiment helps you understand the why behind specific actions so you can address pain points faster. Try Userpilot to create in-app customer experience surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. What does this mean?

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. As new apps, businesses and technologies keep emerging, there is, indeed, a dire need to enhance user experience, and ML is doing pretty well in that department. billion U.S. dollars to almost 126 billion U.S.

Artificial Inteligence 198

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 198

Userpilot

MARCH 27, 2025

For example, Appcues has very limited survey features for collecting feedback from mobile users. It also lacks an analytics layer, limiting your visibility into user behavior. This pattern captures user sentiments or specific issues they want to address. Enterprise: Custom pricing based on your specific needs.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Customer Feedback 65

Userpilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Gainsight Customer Success : Best for enterprise-level customer success management. new user, power user), in-app behaviors (e.g.,

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products. Start with surveys.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52