Userpilot

DECEMBER 18, 2024

Event tracking : Monitor specific actions within your product (e.g., user clicks or data inputs). This helps identify user behaviors linked to successful outcomes, like upgrades or feature adoption. Revisit whenever needed with historical event data stored for further analysis. Error rate : Frequency of user errors.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

DECEMBER 31, 2024

A/B and multivariate testing for optimizing user experiences. Autocapture for recording in-app events without manual tags. Custom dashboards to track key metrics at a glance. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Long wait times and slow responses are no longer accepted as being good enough.

Reporting Tools 238

Reporting Tools Inbound Customer Experience Data Visualization 238

Alchemer Mobile

DECEMBER 21, 2022

Truly powerful mobile customer engagement comes from hyper-specific brand interactions. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Past behaviors and mobile customer engagement history. When to use mobile surveys.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Intercom, Inc.

NOVEMBER 17, 2021

We stay in close conversation with our customers so we can find new ways to make Intercom even better for you and your teams. All of these improvements come directly from feedback from you, our customers, so we can help you to support and engage your customers like never before. Is it possible to do this with Intercom?

Customer Feedback 223

Customer Feedback Data Visualization Customer Experience User Testing 223

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Carousels are multi-step screens that introduce features and walk users through key actions. Mobile carousels in Userpilot help guide new users through the apps features with in-app messages.

Feedback Software 74

Feedback Software User Testing Strategy Customer Experience 74

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. What is event data?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Intercom – best chatbot tool for in-app messaging.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

NOVEMBER 14, 2024

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. Loom is a company that has applied this principle to its in-app messaging.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Intercom, Inc.

APRIL 6, 2020

That could be a trip to the shop, running errands, taking their kids to the beach, attending important events, days with friends and more.”. Using Messages , Inbox , Articles , and Resolution Bot , Hiyacar has handled almost 100,000 new conversations through Intercom in the last two years.

Reporting Tools 221

Reporting Tools Technical Review Customer Experience Customer Satisfaction 221

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. What follows is a lightly edited transcript of the event. We are operating at internet scale.

Customer Communications 118

Customer Communications Feedback Software Reporting Tools Events 118

Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. With Userpilot, you can trigger slideouts based on specific events or screens.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 233

Product Research Data Visualization Customer Feedback User Testing 233

Product Innovation Educators

MARCH 3, 2025

Even in highly functional categories like home heating and cooling systems, emotional needs like “feeling like a responsible homeowner” or “not feeling like I’m throwing money down the drain” are important to customer satisfaction. Carmel is passionate about the intersection of psychology and business.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Userpilot

APRIL 23, 2023

Why is event-based analytics important for SaaS businesses? Event-based analytics allows product teams to gain insights into how customers are using their products. You can identify patterns and trends by tracking user behavior, leading to more informed decision-making about product development and marketing strategies.

Data Visualization 96

Data Visualization Analytic Tools Reporting Tools Events 96

Userpilot

OCTOBER 10, 2024

The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product. It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Define your positioning and messaging to get a clear idea of how you’ll promote your product once it’s ready for your target market. Measurable. Achievable. Time-bound.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This elevates the customer experience and boosts customers’ likelihood of purchasing.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Userpilot

MAY 27, 2025

Comprehensive in-app engagement Userpilots mobile SDK includes a full suite of engagement tools, carousels, slideouts, push notifications, and in-app surveys (NPS, CSAT, CES) that enable personalized user interactions. Advanced analytics and segmentation Every user group is unique and has different goals for your app.

Technical Review 91

Technical Review Onboarding KPIs Analytic Tools Data Visualization 91

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing customer data helps you offer personalized experiences, increase customer satisfaction and loyalty, and improve decision-making. You should leverage customer data to trigger real-time communication, like personalizing your in-app messages and guides using segmentation.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

OCTOBER 20, 2024

Fitness apps: Strava awards badges for completing challenges, such as running a certain distance or participating in events. This encourages users to push themselves further, with the badges proving their efforts. Step 2: Use an onboarding checklist: Create a checklist of tasks to keep users engaged through key steps.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Alchemer Mobile

OCTOBER 31, 2023

Now you can listen to more events from the systems your business runs on so you can collect feedback in context of your customer’s experience. The Shopify Initiator can listen to many defined events such as Customer Created, Order Created, Order Paid, and Order Fulfilled.

Feedback Software 130

Feedback Software Systems Review Customer Satisfaction User Testing 130

Userpilot

JULY 2, 2024

Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. These analyze past trends , identify causes , forecast future events, and recommend actions. Segment customers by demographics and usage to personalize experiences.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Centercode

JUNE 11, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

JULY 8, 2024

And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. To identify the key touchpoints, first research customer expectations and needs. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

FEBRUARY 12, 2025

User engagement measures how actively users interact with features but doesnt indicate whether they return. User retention tracks how many users stay over time but doesnt show how frequently they use the product. Customer satisfaction reflects user satisfaction, but even these users may not engage frequently.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. Prevention of potential churn among existing customers by identifying and addressing them beforehand.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

MARCH 30, 2025

Key features explained As I mentioned, Pendo Mobile offers several key features to help businesses improve user engagement , track behavior, and collect feedback. Multi-screen walkthroughs that users can swipe through. You can tag features, pages, and modals to track user behavior on mobile apps. Custom triggers.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Reporting Tools 65

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Product Research Feedback Software Analytic Tools 98

Userpilot

OCTOBER 3, 2024

And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. What is the customer satisfaction score (CSAT)?

User Testing 105

User Testing Product Research Data Visualization Customer Experience 105

Userpilot

NOVEMBER 6, 2023

Five customer growth strategies to implement: Help users discover features relevant to them. Increase upsells with contextual upgrade in-app messages. Increase new customer acquisition by incentivizing existing customers to refer others. High user satisfaction is directly tied to retention and loyalty.

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Customer Feedback 103

Userpilot

SEPTEMBER 2, 2024

In this article, we’ll explore how placing your customers’ needs and feedback at the heart of your strategy can help you engage users and keep them coming back. TL;DR Customer-led marketing focuses on improving marketing strategies and messaging based on customer feedback and behavior insights.

User Testing 111

User Testing Customer Feedback Customer Experience User Friction 111