Product Innovation Educators

DECEMBER 16, 2024

Waterfall) Product type (AI vs. non-AI products) Market focus (B2B vs. B2C) He emphasized that these contextual factors significantly impact a product manager’s role.

Research Software

Userpilot

OCTOBER 20, 2024

Onboarding automation uses technology (such as conditional flows and sequences) to guide users through their initial experience with your product. Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. Reduce user’s time to value.

Onboarding KPIs

Userpilot

DECEMBER 18, 2024

You can further build on this initial guidance by combining these metrics with user states – a simpler alternative to tracking complex SaaS user journeys. So group users into five states (New, Activated, Active, At-Risk, and Dormant) to see if utility and usability issues occur for any of the users in these states.

Data Visualization

UX Planet

JANUARY 1, 2025

Task success rate measures how effectively an individual user completes tasks. For example, if 80 out of 100 tasks are completed successfully, task success rate will be80%. User engagement (like time spent on a page). User satisfaction score (CSAT). Customer satisfaction score (CSAT) formula.

Data Visualization

UX Planet

DECEMBER 6, 2024

Through dynamic content delivery , AI can tailor what each user sees based on their past behavior, preferences, and real-time interactions. This makes the experience feel more relevant and engaging, increasing the likelihood of user satisfaction. Finally, AI-powered user interfaces put humans at the forefront.

Feedback Software

Userpilot

MAY 17, 2025

Did the user discover a core feature? In this post, Ill break down 8 strategies that move the needle, with real examples from apps that have figured it out. 8 Best mobile app user retention strategies in short If you want a quick overview before diving in, here are my favorite mobile app retention strategies.

Feedback Software

Userpilot

FEBRUARY 4, 2025

For example, a low conversion rate may indicate friction in the onboarding process or a lack of perceived value. However, a high rate suggests that users quickly understand and appreciate the benefits of your product. A higher stickiness ratio suggests your product is a regular part of users routines. User stickiness formula.

Onboarding KPIs

Userpilot

JULY 12, 2025

For example, we might find that free trial users in Europe spend more time exploring advanced features before upgrading, which informs targeted upsell campaigns. For example, we can promote advanced modules to power users who demonstrate high engagement. Create a segment for power users in Userpilot.

Analytic Tools

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Conducting user research , including surveys and interviews, is essential for understanding target users and refining product features. uncover deeper insights.

Product Research

UX Planet

MAY 25, 2025

These success stories not only highlight the transformative impact of user-centric strategies but also provide actionable insights for businesses looking to optimize their own conversion funnels. Lets dive into some standout examples that demonstrate how effective UX improvements have led to significant boosts in conversion rates.

Data Visualization

UX Planet

DECEMBER 25, 2024

The near disaster was caused by a poorly designed user interface that led operators to make incorrect decisions. This example highlights the human ROI, the value of UX that goes beyondmoney. Interaction Design Foundation The cost of poorUX Poor UX doesnt only affect users in the short term.

UX

Userpilot

OCTOBER 10, 2024

When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong).

Onboarding KPIs

Reveal

DECEMBER 23, 2024

Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. At its core, product analytics is the process of collecting, analyzing, and acting on data related to how users interact with your product.

Data Visualization

Alchemer Mobile

FEBRUARY 26, 2025

These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. For example, a bank may receive frequent in-app feedback about navigation issues in its mobile banking app.

User Testing

Userpilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. What is a customer expansion strategy? To realize the full value of the product, users need to upgrade.

Data Visualization

UX Planet

APRIL 17, 2025

While UX is all about creating a delightful customer journey, CRO zeroes in on converting those delightful moments into actual sales. This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. The answer is a resounding yes.

UX

People-First Product Leadership

NOVEMBER 19, 2024

For example, in a recent Lenny’s Podcast , Archie Adams shared that Shopify runs experiments with cohort analysis after 1, 2, 3, 4, and 5 years as the CEO’s vision is to build “the right things for commerce 100 years from now” Looking for specifics? Is the company thinking in hours, days, weeks, months, or years?

Product Research

Product Innovation Educators

MARCH 3, 2025

Even in highly functional categories like home heating and cooling systems, emotional needs like “feeling like a responsible homeowner” or “not feeling like I’m throwing money down the drain” are important to customer satisfaction.

Research Software

UX Planet

MARCH 4, 2025

Image by staffingsolutionsenterprises NPS survey example byLoom. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. customers who had a smooth experience with a product or service).

Data Visualization

BrainMates

OCTOBER 20, 2024

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. For example, you may have misaligned roadmaps or inconsistent feature prioritisation that doesn’t reflect customer expectations.

Data Visualization

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. This experience became a powerful example of how identifying and addressing root causes can drive both business results and team morale. For example, consider a recurring conflict at work.

Feedback Software

Userpilot

JULY 17, 2025

Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this?

Onboarding KPIs

Usersnap

DECEMBER 20, 2024

Then these elements dont just explain updates; they invite users to engage, learn, and stay excited about whats your next big thing! In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Feature Release Template Example 2.

Data Visualization

UX Planet

MAY 1, 2025

For example, instead of merely presenting numbers, we can incorporate storytelling into the user experience, transforming each financial action into a personal goalsuch as saving for a vacation or a childs educationmaking the experience more relatable and motivating. Contextual Notifications: Offer timely nudges (e.g.,

Banking

Userpilot

MARCH 30, 2025

For example, if you recently launched your mobile application and are focused on driving engagement, youll want to track app engagement metrics like DAU/MAU and feature adoption. 1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. The order of importance depends on your specific needs.

Analytic Tools

Userpilot

MARCH 23, 2025

On the flip side, low user engagement highlights opportunities for improvement. For example, metrics like low feature adoption might show that users aren’t utilizing key features. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs

Userpilot

DECEMBER 29, 2024

For example: If out of 1000 responses, 42% of respondents were promoters and 17% were detractors. Depending on how you ask, a perfectly loyal user might respond negatively just because they don’t think your product could be recommended to someone who isnt in their field. However, so many companies use it to measure satisfaction.

Data Visualization

Userpilot

MARCH 4, 2025

It captures everything from button clicks and form submissions to users' time on specific tasks. Think of it as a high-resolution lens that shows where users thrive or struggle during their sessions. Real user monitoring, however, observes real users in real-time, exposing unexpected friction.

Data Visualization

Reveal

JULY 29, 2025

Without intuitive, embedded self-service capabilities, organizations experience bottlenecks that impede scaling analytics and limit user empowerment. They affect product adoption, customer satisfaction, and an organization’s ability to operate with agility. These limitations extend beyond technical inconvenience.

Embedded Analytics

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software

The Product Guy

MAY 7, 2025

In this Patreon-exclusive article , part of our Roadmap to Mastery series, we explore: Why these challenges are difficult even for seasoned PMs Practical frameworks to approach them with confidence A case study where structured planning improved both collaboration and customer satisfaction What Youll Learn: How to push back without damaging trust Techniques (..)

Customer Satisfaction

BrainMates

JULY 9, 2025

For example, describe how tackling a fragile system now means faster releases and fewer outages later. Close the loop by sharing back how their insights translated into action, using clear metrics to show impact on customer satisfaction. Build in time to pay down technical debt deliberately.

Data Visualization

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Thanks to its many customization options, Userpilot may take some getting used to. – Alan S.

Analytic Tools

Product Innovation Educators

DECEMBER 9, 2024

For example, one B2B company Doug worked with saw their marketing department transform from one of the lowest-rated departments to generating 100 times more leads within three months of implementing this approach.

Systems Review

UX Planet

APRIL 19, 2025

For example, we included active context indicators that showed which parts of the conversation were being considereda visual way to explain the systems functioning without overwhelming users with technical detail. Users could choose between more predictable, consistent outputs or opt for bold, diverseideas.

Generative AI

UX Planet

OCTOBER 24, 2024

It includes three key components: Products & Services ( A list of what your business offers that helps customers complete their jobs), Pain Relievers ( How your products or services reduce or eliminate customer pains) and Gain Creators ( How your products or services create benefits and enhance customer satisfaction).

User Testing

Userpilot

MARCH 4, 2025

DebugBear If your products user experience hinges on page speed and front-end performance, DebugBear zeroes in on metrics like load time and Core Web Vitals. It helps you see which site elements slow down user sessions, making it straightforward to address blocks and boost engagement. Example of DebugBears dashboard.

Data Visualization