UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention. Examples include Moodle and Blackboard.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

DECEMBER 8, 2020

For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. When reviewing this metric, remember to consider the nature of the conversations being held. Customer satisfaction.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. Is it a miscommunication?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Cater to customers’ preference for chat.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

MARCH 30, 2025

For example, if you recently launched your mobile application and are focused on driving engagement, youll want to track app engagement metrics like DAU/MAU and feature adoption. 1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. The order of importance depends on your specific needs.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Product Innovation Educators

MARCH 3, 2025

Recent Breakthroughs (2023) In 2023, AMS and MIT researchers tackled a more ambitious question: Could AI now effectively craft unmet customer needs statements that would be just as good as those created by experienced human analysts? To answer this question, they employed a technology called supervised fine-tuning.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers. What do you think of this year’s features?

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

DECEMBER 25, 2024

UX is more thanmetrics Technological advancements have propelled UX into the limelight. Leaders at companies like Google and Apple have championed the user-first approach, shaping the mainstream UX conversation. Yet, 27% of online shoppers abandon their carts due to overcomplicated checkouts.

UX 105

UX Customer Experience Feedback Software Customer Feedback 105

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Subsequently, McKinsey & Company found that the COVID-19 crisis had accelerated the digitization of customer interactions by several years.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Userpilot

FEBRUARY 25, 2025

But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. How user analysis has evolved Teams can now pinpoint friction areas in real time with heatmaps and session replays and understand deeper behavioral patterns.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

JULY 14, 2022

Tech-touch customer success offers a highly-relevant and personalized experience to your customer while also being automated using software. What’s better, any SaaS business can leverage tech-touch strategies to increase customer loyalty and scale customer success more efficiently. Get a demo now.

Feedback Software 98

Feedback Software Technical Review User Testing Customer Experience 98

Usersnap

DECEMBER 20, 2024

Then these elements dont just explain updates; they invite users to engage, learn, and stay excited about whats your next big thing! In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Feature Release Template Example 2.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MARCH 9, 2025

For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research.

Research Software 82

Research Software User Testing Analytic Tools Feedback Software 82

Intercom, Inc.

OCTOBER 12, 2021

And with a greater impact on your customer satisfaction – and ultimately your company’s bottom line – it’s increasingly important to invest in your human support team as a real strategic lever in your business. These are the technical or sensitive queries that need a specialized, empathetic response.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

BrainMates

OCTOBER 20, 2024

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. For product managers: Understanding this gap requires deep customer insights.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

SEPTEMBER 10, 2024

Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required Digital adoption Are your users missing out on the features that are most valuable to them because they’re not familiar with its technology? Truth is, the adoption of technology has already expanded for decades.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Intercom, Inc.

DECEMBER 2, 2019

In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. For example w?ith

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Userpilot

AUGUST 14, 2024

Core principles of product-led design include: User-Centric Design : Prioritizes understanding and addressing user needs and pain points. Simplicity and Intuition : Emphasizes an intuitive product design to enhance user satisfaction. Minimal use of unnecessary elements and complex paths.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Alchemer Mobile

FEBRUARY 2, 2021

If your targeting criteria is age-specific, for example, market on those networks most popular with your ideal age bracket. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. It’s time to expand your web presence.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 30, 2025

Track a set of 3-5 metrics at a time instead of relying on one Single metric analysis shows you an incomplete picture of user engagement and your app’s performance The reason someone might want to track a single metric is clear: they want simple cause-and-effect stories. Users don’t buy features, they buy outcomes.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

UX Planet

NOVEMBER 18, 2024

For example, when a citizen fills out an online application to renew their driving license, the application is reviewed by an agent or case officer who processes it further. This is an example of a frontstage participant directly interacting with the citizen. These partners play crucial roles in the success of the project.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps.

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Why Framing Customer Insights Improves Decision Making Storytelling with data builds clarity and empathy. Product managers focus on user friction and patterns.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. Product development : Customer support teams gain valuable insights into customers’ needs and challenges.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Alchemer Mobile

APRIL 18, 2019

A Progressive Web App (PWA) is a combination of different web technologies and browsing interfaces. You can then use various custom templates or build your own PWA to suit your needs. For example, you could create a PWA dedicated exclusively to your hot new product line and push it live within a few hours.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Create NPS surveys with Userpilot.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 18, 2023

This article delves deep into customer service surveys and how to do it right. Retain customers and revenue : Research by the team at Qualtrics and ServiceNow reports that 80% of respondents have switched brands due to bad customer service experience. Act on this insight to delight users.

Data Visualization 101

Data Visualization Reporting Tools Analytic Tools Feedback Software 101

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. Slack localized its product for international markets, boosting its global user base.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. You can tailor your products and services to meet user’s individual needs.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103