The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. billion U.S.

Data Visualization 103

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 103

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Why do you need a resource center?

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

Feedback Software 82

Feedback Software Analytic Tools Research Software Data Visualization 82

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Review feature usage data.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Weak Development Team 87

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

Product Research 103

Product Research Data Visualization User Testing Customer Feedback 103

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Want to see how Userpilot can help you find market gaps?

User Testing 91

User Testing Data Visualization Feedback Software Research Software 91

Userpilot

APRIL 17, 2024

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

MAY 14, 2023

Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Email surveys let you understand customer experience at different stages of the user journey and after specific interactions. Create NPS surveys with Userpilot.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

The Product HQ

FEBRUARY 1, 2023

Curious to know how to advance your career as a long-term product manager as either s group product manager or principal product manager? While it is a senior position, there are numerous career paths, such as Group Product Manager (GPM) and Principal Product Manager (PPM). What Does A Group Product Manager Do?

Product Management 52

Product Management Product Manager Certifications User Testing 52

UX Planet

APRIL 3, 2024

Actionable tip: Use SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) to articulate what you want to achieve, whether it’s increasing conversion rates, improving user satisfaction, or identifying friction points in the user flow. Color coding for emotional state. SMART framework.

User Testing 82

User Testing Customer Feedback Customer Experience Data Visualization 82

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

APRIL 29, 2024

Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. For example, psychographic segmentation groups them based on their personality traits while behavioral segmentation – on their product usage. How to create segments.

Customer Experience 90

Customer Experience User Testing Customer Feedback Analytic Tools 90

Userpilot

JULY 27, 2021

Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. Cross-reference your detractor score customer data with their in-app behavior analytics data to highlight patterns that lead to increase customer churn. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

AUGUST 15, 2022

Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Without enough sentiment data, you can’t understand how your customers feel. What are the benefits of customer sentiment analysis?

Feedback Software 92

Feedback Software Data Visualization Analytic Tools User Testing 92

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Research Software 92

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. Trigger customer feedback surveys contextually for existing customers. Building market survey with Userpilot.

Customer Feedback 89

Customer Feedback User Testing Feedback Software Data Visualization 89

Userpilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. Understanding customers’ unique needs and expectations allow companies to better meet these needs. From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates.

Analytic Tools 93

Analytic Tools User Testing Research Software Feedback Software 93

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. You should offer after-hours customer support so that you can stay connected with customers 24/7, improving their customer experience.

Embedded Analytics 85

Embedded Analytics Customer Experience Customer Satisfaction Software Review 85

Userpilot

JULY 18, 2022

The six sources for performing customer loyalty analytics are the customer retention rate, repeat purchase rate, Net Promoter Score , customer satisfaction score, customer effort score, and reviews and ratings. What is customer loyalty in SaaS? Improve customer experience.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

JANUARY 20, 2024

This translates into fewer complaints and support tickets and overall higher customer satisfaction and retention. Depending on the problem, you may seek input from data analysts , customer success managers , developers/engineers, or the sales and marketing teams. What are the steps in a root cause analysis template?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Improve customer satisfaction.

Onboarding KPIs 92

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 92

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. That’s because a big part of the role involves collecting and analyzing market and consumer data to guide product development.

Data Visualization 95

Data Visualization User Testing Research Software Feedback Software 95

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? How is SaaS marketing different?

Feedback Software 108

Feedback Software User Testing Product Research Customer Experience 108

Userpilot

MARCH 14, 2023

In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. How to use segmentation to improve customer experience. TLDR; With user segmentation, you divide users into groups based on their shared characteristics (i.e. JBTDs, user roles, etc.).

Analytic Tools 90

Analytic Tools User Testing Customer Feedback Feedback Software 90

Userpilot

AUGUST 31, 2023

TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data. Heap offers relatively simple installation via a code snippet for auto-collecting events. What is Heap? What is Google Analytics?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

JUNE 29, 2022

Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool? 10 Best customer segmentation tools to try in 2022.

Analytic Tools 93

Analytic Tools Research Software Data Visualization Reporting Tools 93

Userpilot

JULY 16, 2021

This can give you valuable insights into product growth and user engagement. In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Metrics for SaaS products: Measuring customer satisfaction.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. Behavioral segmentation is a strategy of grouping customers based on how they interact with your product or service.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Customer Feedback 94

Userpilot

MARCH 23, 2023

TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction. NPS surveys often get higher responses due to their simplicity and are helpful when making product development decisions and providing customer support. Asking customer satisfaction questions.

Product Research 85

Product Research User Testing Feedback Software Customer Feedback 85

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. Churn happens when a customer stops doing business with you. Common reasons for churn: Product-market fit failure. Bad customer experience. Poor customer service. What is customer churn? Poor onboarding.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software User Testing 88

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. What is a macro goal in product marketing?

Product Marketing 89

Product Marketing Feedback Software User Testing Marketing 89

Userpilot

DECEMBER 6, 2022

You need to measure customer experience to understand user interactions, build strong customer relationships, and remove friction points. Here are the 10 key CX metrics that can help you measure customer experience. Customer Satisfaction Score (CSAT). Customer Effort Score (CES). Customer churn rate.

Customer Experience 91

Customer Experience User Testing Customer Feedback Data Visualization 91

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 89

Agile Data Visualization Feedback Software Reporting Tools 89

Userpilot

JULY 22, 2023

By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis.

Data Visualization 82

Data Visualization User Testing Customer Feedback Analytic Tools 82

Userpilot

FEBRUARY 6, 2023

It’s especially helpful for marketing and sales campaigns. Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. Review the feedback to see what you can improve on to predict and prevent future churn.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

JUNE 14, 2021

Are you looking to build a solid marketing automation strategy and don’t know where to start? In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. These companies can leverage the insights to drive value for themselves and their customer’s business.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86