Product Innovation Educators

JANUARY 6, 2025

The path from IC to Chief Product Officer isn’t just about gaining more responsibility it’s about transforming how you think about product development, team leadership, and business strategy. This alignment of incentives with business results changed how she approached product decisions and strategy development.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Productside

APRIL 2, 2025

Why Storyboarding Works A storyboard is just a sequence of visuals that shows how a user moves from a problem to a solution. Tom put it this way: A storyboard is worth a thousand meetings. Its a strategy for getting things done. Her team is buried in tickets, and customer satisfaction is slipping.

Data Visualization 177

Data Visualization User Testing Product Research Product Manager 177

Userpilot

NOVEMBER 14, 2024

While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Alchemer Mobile

FEBRUARY 26, 2025

Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. Instead of waiting for customers to submit formal complaints, organizations monitor real-time feedback through social media, NPS responses, and review sites to spot problems as they arise.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Intercom, Inc.

AUGUST 25, 2020

To this end we’ll be broadening our scope in future episodes, to look at the various intersections that a product team meets in a typical SaaS organisation. Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. What are you looking for?

Marketing 239

Marketing Onboarding KPIs Feedback Software Reporting Tools 239

Userpilot

MAY 17, 2025

Most advice on app retention strategies out there is copy-paste fluff. When I started digging into the retention strategies of successful mobile apps, I noticed a pattern. In this post, Ill break down 8 strategies that move the needle, with real examples from apps that have figured it out. Did they come back the next day?

Feedback Software 74

Feedback Software User Testing Strategy Customer Experience 74

Userpilot

FEBRUARY 25, 2024

Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect. Book a demo now to learn more.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

The Product Guy

JULY 30, 2024

Product-Led Growth (PLG) is a powerful strategy that has revolutionized the SaaS and tech industries. By placing the product at the center of the growth strategy, PLG drives customer acquisition, conversion, and retention through exceptional product experiences. This can reduce reliance on costly customer acquisition tactics.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. Youre probably thinking, Ill figure it out as I go along, or, Do I really need a strategy? What Exactly is UX Strategy? On the other hand, UX strategy delves into the rationale behind decisions.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Product strategies help you design and grow your products. Let’s get right to it.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

FEBRUARY 4, 2025

This user metric is crucial because the faster users perceive value, the more likely they are to stay engaged and adopt your product. On the contrary, a long TTV may lead to user frustration and drop-offs because the product didnt meet their expectations. User stickiness formula. Time to value.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. In one of our strategy sessions with senior executives, I posed a pivotal question: Are we addressing the real bottlenecks? Experiment with short, engaging workouts or walking meetings.

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? This comprehensive guide empowers you to harness the power of digital transformation strategies, propelling your business toward a thriving future. What are digital transformation strategies?

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

The Product Coalition

OCTOBER 15, 2024

The promise that we made was that by the first version, any listing that sells a product that meets certain criteria would be tagged with the right product from the new catalog. Have you ever seen customer satisfaction or felt market readiness? Thinking about outcomes, though, is much trickier.

Customer Experience 147

Customer Experience Systems Review Roadmap Customer Satisfaction 147

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Implement tactics to enhance customer experiences at various touchpoints. Why is it important?

Customer Experience 111

Customer Experience User Testing Research Software Data Visualization 111

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. But even for larger teams, an influx of customer questions can overload agents, leaving them frustrated and overworked, and in turn, not able to provide great support. Indicator .

Customer Experience 225

Customer Experience User Testing Product Research Customer Feedback 225

Userpilot

APRIL 10, 2024

The longer you can retain your customers, the more revenue you make and save from not having to find new ones. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. Net Promoter Score formula.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Product Innovation Educators

OCTOBER 16, 2023

When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Intercom, Inc.

DECEMBER 8, 2020

Help desk metrics are measurements that allow you to track your performance and effectively adjust your strategy to provide better customer support. They’re vital for gauging whether or not your current customer support solutions are meeting the needs of your customers and your organization. Customer satisfaction.

Onboarding KPIs 212

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 212

Userpilot

APRIL 3, 2024

Continuous improvement through experiments is key in product-led innovation, ensuring products evolve in line with user preferences. PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. User persona example.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 104

Userpilot

JUNE 17, 2024

Learning how to create a product-led growth strategy can transform your business. Let’s explore what a product-led growth strategy and its benefits are, and look at different strategies any SaaS can create and implement. Expansion : Drive growth through satisfied users advocating for the product.

Analytic Tools 103

Analytic Tools User Testing Onboarding KPIs Customer Experience 103

Userpilot

DECEMBER 18, 2024

It’s the same issue if you lack a survey strategy. It uses a functional and dysfunctional question to measure how users value a certain feature. This simple yet effective model makes feature prioritization easier based on user preferences. User satisfaction : Measured through surveys or ratings.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Alchemer Mobile

DECEMBER 21, 2022

Dedicated customers , who are the backbone of your customer base. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up. You don’t have the same goals for all of these different groups, so why would your engagement strategy be the same?

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. It allows us to be proactive in where we help our customers most, which is amazing.”.

Reporting Tools 238

Reporting Tools Inbound Customer Experience Data Visualization 238

Userpilot

NOVEMBER 7, 2024

Review scalability & adaptability : Lastly, pick a tool that can grow with your business and adapt to changing needs, allowing you to expand functionalities as your customer success strategy evolves. This will also give you the flexibility to implement customer feedback directly into your processes. G2 rating : 4.6

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

DECEMBER 28, 2021

Dedicated customers , who are the backbone of your customer base. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up. You don’t have the same goals for all of these different groups, so why would your engagement strategy be the same? Get started today!

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Intercom, Inc.

JUNE 8, 2021

This is the final post in our series exploring the findings from Drive Conversational Experiences for a Future-Ready Customer Support Strategy , a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021. Enhanced customer satisfaction (58%). Increased business efficiency (58%).

Reporting Tools 223

Reporting Tools Technical Review Data Visualization Research Software 223

Intercom, Inc.

MARCH 10, 2020

But as we consider how we take our customer support fully remote, we are rethinking how we would use our workflows, automation tools, and day-to-day rituals to protect our team dynamics and productivity. If you’re in the same boat as us, here are some strategies that we’re thinking about. A smart meeting strategy.

Customer Experience 221

Customer Experience Customer Feedback User Testing Feedback Software 221

Product Management University

JANUARY 19, 2023

When product management teams adopt a portfolio strategy approach to managing products, they’re focused on making their organization better in market segments where they can best succeed. Is it time to rethink your approach to product management strategy? What is Strategic Portfolio Management? They’re one and the same.

B2B 130

B2B Strategy Product Strategy Customer Experience 130

Userpilot

JULY 31, 2024

In today’s ultra-competitive landscape, your product development strategy is a roadmap that helps you navigate the journey from product idea to market success. In this article, we present a product manager’s guide to creating and successfully executing a product development strategy. Not sure where to begin?

Analytic Tools 104

Analytic Tools Research Software Feedback Software User Testing 104

Usersnap

FEBRUARY 24, 2025

Asking the right product discovery questions helps uncover the deeper needs driving user behavior and expectations. Without a clear understanding of these factors, products risk failing to meet real-world demands. Insights into user behavior guide decision-making, ensuring solutions align with expectations.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? I think customer expectations are higher, because more and more companies are realizing that it’s the key to their continued growth and success,” Jean-Bernard said.

User Testing 223

User Testing Reporting Tools Customer Feedback Customer Experience 223

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Intercom, Inc.

MARCH 31, 2021

After all, not even the best chatbot can help calm an angry customer, investigate a thorny issue, or build rapport with high-value customers quite like your team can. Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate.

Data Visualization 214

Data Visualization User Friction Customer Experience Customer Satisfaction 214

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105