Intercom, Inc.

JUNE 8, 2021

The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Conversational support is the modern way to provide efficient, personal support at scale via messaging-based, context-rich interactions.

Reporting Tools 223

Reporting Tools Technical Review Data Visualization Research Software 223

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Intercom – best chatbot tool for in-app messaging.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

MAY 30, 2025

Mobile users also carry something called attention residue. ” So someone switching from urgent Slack messages to your app isn’t fully present yet. High session times masking frustration and task failure and impacting user satisfaction. Feature adoption hiding user workarounds for broken functionality.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

UX Planet

DECEMBER 6, 2024

Through dynamic content delivery , AI can tailor what each user sees based on their past behavior, preferences, and real-time interactions. This makes the experience feel more relevant and engaging, increasing the likelihood of user satisfaction. Finally, AI-powered user interfaces put humans at the forefront.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

FEBRUARY 20, 2023

This speaker emceed the conference and presented on Lean Product Management: How to Achieve Product-Market Fit. The x-axis is how fully the products meets the need (from 0% to 100%), and the y-axis is how much customer satisfaction or dissatisfaction results. Learn more about them at PDMA.org. Learn more about them at PDMA.org.

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 233

Product Research Data Visualization Customer Feedback User Testing 233

Userpilot

MAY 27, 2025

Smart tips and tooltips: You can trigger real-time contextual hints tied to user actions. Task lists and checklists: The tool presents guided checklists to nudge users through essential steps. These features help drive feature adoption, retention, and user satisfaction, making Userpilot ideal for customer-facing apps.

Technical Review 86

Technical Review Onboarding KPIs Analytic Tools Data Visualization 86

The Product Coalition

JANUARY 25, 2024

Users ask Siri questions and have conversations with it via a messaging environment. Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. The response should be clear, concise, and contextually relevant to the user’s request.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This elevates the customer experience and boosts customers’ likelihood of purchasing.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

UX Planet

MAY 1, 2025

For example, instead of merely presenting numbers, we can incorporate storytelling into the user experience, transforming each financial action into a personal goalsuch as saving for a vacation or a childs educationmaking the experience more relatable and motivating. Categorized Budgets: Present spending summaries by category (e.g.,

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Userpilot

JULY 8, 2024

And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. To identify the key touchpoints, first research customer expectations and needs. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing customer data helps you offer personalized experiences, increase customer satisfaction and loyalty, and improve decision-making. You should leverage customer data to trigger real-time communication, like personalizing your in-app messages and guides using segmentation. How to apply this trend?

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

People-First Product Leadership

NOVEMBER 5, 2024

Presentation skills! If you’re looking to elevate your public speaking or refine a presentation, Abdo’s the one to guide you. Conduct training sessions exploring case studies of companies that successfully made this transition, highlighting the benefits in growth, user satisfaction, and business outcomes.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

MAY 18, 2022

You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. Pendo users submit feedback on demand and then use priority sliders to rank their submissions in order of importance. Despite its high cost, Pendo Feedback cannot collect user satisfaction data.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Product Research Feedback Software Analytic Tools 98

Intercom, Inc.

MARCH 18, 2021

Orinna: For me, as a product marketer, this value comes out when I’m working on messaging. That’s kind of what comes to mind for me, thinking how a new product or feature makes our customer’s lives better, and if it solves their problems and leads to a better day-to-day experience. Getting the messaging right.

Data Visualization 212

Data Visualization Reporting Tools User Testing Customer Feedback 212

The Product Coalition

APRIL 2, 2022

You have to present challenges to your team in detail. Another aspect where this emotional intelligence manifests its cruciality is during presentations, whether to our team, colleagues, superiors, or the whole company. Communication Listening openly and sending convincing messages. you can test more changes faster.

Product Management 174

Product Management Product Manager Management Management 174

Intercom, Inc.

JULY 26, 2022

Obviously, the more positive these customer experiences are, the more likely you are to capture customers’ hearts and minds. Ideally, this results in loyal customers, increased customer satisfaction, referrals, and reduced customer churn. Why should customer experience be considered important?

Customer Experience 139

Customer Experience User Friction Data Visualization Customer Satisfaction 139

Userpilot

AUGUST 30, 2023

TL;DR Time to resolution refers to the duration the customer support teams take to address and solve customer problems. The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. Then, you may segment these customers according to their issues.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

NOVEMBER 30, 2023

Check that your pricing plans are presented clearly, and users can easily compare different options and make a purchase decision based on their needs and budget. Free trial conversion : With a few exceptions, most trial users will convert to paid when they see that your tool can meet their needs and the pricing is justified.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

DECEMBER 20, 2022

Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. You can also discover friction points and eliminate bottlenecks to increase customer satisfaction and engagement. Customer Lifetime Value. Consideration stage.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

AUGUST 22, 2024

Best practices for digital onboarding in financial services include creating omnichannel experiences , using interactive walkthroughs , gamifying the customer experience, and regularly measuring customer satisfaction through surveys and interviews. For example, Jumio and Onfido allow you to verify your customer ID online, ID.me

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

AUGUST 18, 2024

Utilizing contextual messages for upselling and cross-selling at moments of high user intent. Creating growth loops that drive virally and new customers without any effort on the company’s side. Then, emphasis is put on an intuitive, and self-service experience that allows users to recognize value quickly.

Feedback Software 102

Feedback Software Customer Experience Embedded Analytics Data Visualization 102

Userpilot

MAY 27, 2025

ShoutOuts and Banners: These features help you capture user attention for announcements, promotions, or critical information. A ShoutOut typically appears as a pop-up or modal in the center of the screen, while Banners are message bars anchored to the top or bottom of the screen. Designing a slideout to encourage desired user behavior.

Software Review 69

Software Review Onboarding KPIs Data Visualization Analytic Tools 69

Userpilot

JULY 23, 2024

Here are some of the most common: The Kano model divides features into basic needs, performance features, and delight factors to prioritize based on customer satisfaction. The Product Tree is a visualization tool that presents the hierarchy of features, from core systems to future enhancements.

Feedback Software 111

Feedback Software User Testing Product Research Customer Experience 111

Userpilot

JANUARY 27, 2023

Its purpose is to gain a more detailed understanding of user needs , define the problem to solve, and guide product ideation. It assesses customer satisfaction by looking at how well the solution addresses their problems and its usability. ’ of user satisfaction or its lack. Why sneaky?

User Testing 98

User Testing Product Research Research Software Feedback Software 98

UX Planet

JUNE 1, 2025

Each phase of the AARRR funnel presents unique challenges that require distinct research approaches to generate actionable insights. Each phase of the AARRR funnel presents unique challenges that require distinct research approaches to generate actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MARCH 23, 2025

Growth opportunities: If certain features in your app show high engagement, its a sign that users find them valuable. This presents an opportunity to boost retention using those features by refining, expanding, or optimizing them. MAU: Unique users active in a month.

Onboarding KPIs 55

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 55

Product Innovation Educators

MARCH 4, 2025

Absence of hallucination – Was there any evidence of the AI inserting details that weren’t actually present in the customer data? Authenticity – How true was the need to what customers actually said? Articulation quality – Was it well-expressed and understandable?

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

MAY 15, 2018

In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time support actually drives revenue and customer satisfaction. It does, however, come with its fair share of operational challenges. It drives a real sense of impact and utility.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193

Userpilot

AUGUST 28, 2023

You can deliver a consistent brand experience by: Creating a comprehensive brand identity that aligns with the target audience for consistent customer guidance. Providing teams with detailed instructions for presenting the brand consistently, including brand assets like logos and colors.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Userpilot

JUNE 29, 2024

A user journey map helps you communicate with stakeholders from across the organization to better align efforts. Thanks to that, they can better satisfy user needs , strengthen customer loyalty, and improve conversion rates. Future-state maps visualize an improved user journey and guide strategic planning and innovation.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

JULY 14, 2022

And (unlike high-touch), it uses technology to automate most of the customer success processes. For most SaaS businesses, a tech-touch model will help: Scale customer success without expanding the team. Increase customer satisfaction and loyalty, setting up the stage for customer-led growth.

Feedback Software 98

Feedback Software Technical Review User Testing Customer Experience 98

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

The Product Coalition

OCTOBER 20, 2023

The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. What is the future of AI in marketing?

Data Visualization 144

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 144