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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

In this article, I’ll share the key takeaways from our discussion, including why market research should be your foundation, how customer engagement has evolved to become a continuous process, and the ways AI is reshaping traditional product management activities. Why study the 19 key activities of software product managers?

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521: Leadership Crossroads–What Every Product Manager Must Know Before Their Next Move – with Kimberly Bloomston, CPO

Product Innovation Educators

Early Career Foundation: Building a Base for Product Leadership Kim’s journey into product management began with an unconventional blend of philosophy and computer science studies in college. The VP role also brought new financial responsibilities and accountability.

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Customer Onboarding Automation: How-to Guide

Userpilot

Onboarding automation uses technology (such as conditional flows and sequences) to guide users through their initial experience with your product. Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. The answer is a lot!

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529: Is this the best AI-powered market research approach? – with Carmel Dibner

Product Innovation Educators

They took authentic customer needs statements from previous VOC studies conducted by human analysts and mixed them with needs statements that the AI had generated. It gives equal weight to functional and emotional needs in customer data because it isn’t influenced by the pressure to jump to solutions.

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Maximize Your Conversion Funnel: 7 UX Design Secrets Every eCommerce Leader Should Know

UX Planet

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. Its crucial to utilize AIDA model principles to craft messages that resonate and create brand awareness, laying the groundwork for deeper engagement.

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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. finance, tech) have been quicker to adopt GenAI as well.

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers.