Userpilot

OCTOBER 20, 2024

Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. When a customer refers someone — be it a friend or family member — and the referred party makes their first purchase, both receive $5 off. Increase user retention.

Onboarding KPIs

Userpilot

OCTOBER 19, 2024

Include any bug fixes Inform users about any issues that have been resolved without overwhelming them with technical details. For example, if a bug causes the app to crash when uploading large files, simply communicating the problem and resolution can improve user satisfaction. Slack humor-infused release notes template.

Feedback Software

Userpilot

DECEMBER 29, 2024

It only measures promoters, which are loyal customers that are so infatuated with your product that they cant help but talk about it. However, so many companies use it to measure satisfaction. If 100% of your user base is satisfied with your product but only hits a score of 8. Then your NPS would be zero.

Data Visualization

Userpilot

MARCH 23, 2025

This is where these 10 key mobile app engagement metrics come in, helping track user behavior and preferences to answer all these questions and boost user activation. App engagement refers to how users interact with your mobile app, beyond just downloading it. MAU: Unique users active in a month.

Onboarding KPIs

Userpilot

OCTOBER 31, 2024

Product analytics tools : Platforms that allow you to track and analyze user interactions within a product to help you optimize the user experience and improve product performance. If you’re short on time, refer to the summary table below: Tool name Best for… Free plan? Free trial? Userpilot survey template library.

Feedback Software

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools

UX Planet

APRIL 19, 2025

In a creative writing assistant project, we deliberately embraced variability by adding controls that let users adjust the degree of surprise in generated suggestions. Users could choose between more predictable, consistent outputs or opt for bold, diverseideas. References Neves, A. May we do so with wisdom, empathy, andvision.

Generative AI

UX Planet

JUNE 1, 2025

b) Upgrade Journey Analysis: Detailed mapping of the conversion process from free to paid users, identifying friction points and optimization opportunities. d) A/B Testing of Pricing Models: Systematic experimentation with different pricing structures, plans, and offers to identify approaches that maximize revenue and user satisfaction.

User Testing

Userpilot

MAY 17, 2025

I can trigger different in-app messages, carousels, or checklists depending on what a user has or hasnt done. Each user sees what matters most to them, which helps boost user satisfaction and reduce drop-offs. #3 These tiny details often go unnoticed, but they have a big impact on user satisfaction and customer retention.

Feedback Software

Userpilot

MAY 17, 2025

Customer loyalty(retention): With a mobile onboarding tool such as Userpilot , you can send regular prompts, personalized content, and thoughtful push notifications, and keep satisfied users returning. At this stage, delighted users can refer other people and give reviews about your app.

Analytic Tools

Userpilot

FEBRUARY 12, 2025

To truly understand if your product is indispensable to users, you need to measure product stickiness beyond just numbers, combining customer feedback, behavioral tracking, and retention data. Product stickiness refers to how frequently users engage with a product and how essential it becomes in their daily workflows.

Analytic Tools

UX Planet

FEBRUARY 6, 2025

How toApply: In Branding/Marketing: Reference cultural touchstones, popular nostalgia or personalized messages for specific audience segments. In Product Design: Let users customize elementscolors, layouts or settingsto evoke a sense of ownership and familiarity. When the interface knows why youve opened it (e.g.,

Banking

Userpilot

DECEMBER 31, 2024

out of 5 stars Pricing: Growth plan at $799/month Supported devices: Web for the time being and mobile coming in 2025 Userpilot is a product growth platform that helps companies increase adoption, user satisfaction, and retention. Userpilot Best for: Mid-size and enterprise SaaS businesses G2 rating: 4.6 You dont get heatmaps, though.

Data Visualization

Usersnap

DECEMBER 20, 2024

They serve as a way for development teams to tell end-users whats new, whats now fixed, and what they can look forward to using for the first time. Each term refers to documentation detailing software changes, helping users stay informed about whats new and improved. What is another word for release notes?

Data Visualization

Userpilot

JULY 17, 2025

However, it’s one of the clearest signals that your product, messaging, or engagement isn’t delivering sufficient value or meeting customer satisfaction. From my seat in Customer Success, I see churn less as a number and more as a story about our customer relationships: Where did we lose their trust?

User Testing

Userpilot

OCTOBER 10, 2024

Tips for improving your SaaS onboarding experiences As we learned, when personalizing the customer onboarding journey and helping users reach their “Aha!” ” moment quickly, you can enhance customer satisfaction and reduce churn. What is customer onboarding in software?

Onboarding KPIs

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period.

Analytic Tools

UX Planet

NOVEMBER 18, 2024

People: People refers to both the frontstage and backstage participants involved in a system or multiple systems within an environment or situation. Partners: Partners refer to both external and internal stakeholders who create, test, and maintain the system or multiple systems within an environment or situation.

Data Visualization

Userpilot

JANUARY 29, 2025

But if you want to get to the heart of things, you need to understand the why behind those actions and how users interact with your product. Quantitative data Quantitative data refers to insights that can be quantified and expressed using numbers. Business impact metrics connect user behavior to business outcomes.

Data Visualization

Userpilot

JULY 17, 2025

This way, you can measure customer satisfaction , segment your loyal customers, and target campaigns to encourage more word-of-mouth. The referral email A referral email leverages the user’s credibility to generate some word-of-mouth marketing. Let’s look at this Dropbox email: Referral email from Dropbox.

Onboarding KPIs

Userpilot

NOVEMBER 29, 2024

It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. How can Fullstory session replays help analyze user behavior?

Data Visualization

People-First Product Leadership

JULY 22, 2025

” Some pointed out, “It seems our CEO’s definition of success has shifted from customer satisfaction to ‘fewer employees.’” Begin with “ speech acts,” which refers to accomplishing something through speaking, rather than just sharing information. Refer a friend What About AI?

User Testing

Arkenea

AUGUST 10, 2025

Machine learning algorithms can analyze individual usage patterns to optimize interface layouts and information prioritization for each user. Emergency physicians who frequently access trauma protocols might see those options prominently featured, while pediatric specialists would have child-specific references readily available.

Healthcare

eG Innovations

MAY 22, 2025

The proper microservices definition refers to a modern architectural approach where an application is built as a collection of loosely coupled services. If one service goes down, the rest of the application can continue functioning, which minimizes downtime and user impact. But what are microservices exactly?

Reporting Tools

Arkenea

JULY 9, 2025

The selection process should include detailed reference checks with similar healthcare organizations that have completed Epic implementations. Performance monitoring should track system performance, user adoption, and business outcomes that indicate implementation success. Specific metrics should align with business case projections.

Reporting Tools

Arkenea

AUGUST 4, 2025

Functional evaluations should include hands-on system demonstrations, pilot implementations, and reference customer discussions. Key Performance Indicators Clinical data management success can be measured through various metrics including data quality scores, query rates, database lock timelines, and user satisfaction ratings.

Data Visualization

Alchemer Mobile

JUNE 27, 2025

Whether you’re measuring customer satisfaction, checking in with employees, or researching new markets, knowing how and when to use surveys can make all the difference. Think customer satisfaction scores, employee engagement levels, or demographic profiles. Each type has its place. What is the survey method?

Analytic Tools

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction

Userpilot

MARCH 27, 2023

Net Promoter Score (NPS) is one of the most popular and effective ways to measure customer satisfaction and loyalty in a SaaS business. In this article, we’ll cover what an in-app NPS survey is, how to calculate it and measure user sentiment. Promoters (scored 9 or 10): promoters are customers who leave a positive review.

Feedback Software

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience

Product Innovation Educators

AUGUST 17, 2020

A larger perspective, and one that our guests shares is Customer Validation. We discuss how to use the various types of product tests, including alpha, beta, and delta tests, to judge product performance, customer satisfaction, and areas for improvement. 6:55] How do you relate customer validation to testing?

User Testing

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? I try to get this into my product reference document and have it passed around to marketing, comms and product before heading to engineering. Are things that we are learning finding their way into the roadmap? Is their feedback going to waste?

Product Research

Alchemer Mobile

MARCH 8, 2022

“Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen by the customer,” Paul Greenberg ( HubSpot ). What is customer engagement? Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty.

Customer Feedback

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. What is product experience?

Customer Experience

Userpilot

MAY 1, 2024

In this article, we dig deeper into what user needs analysis is and how you can get started with it. TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. Userpilot can help you monitor user behavior and collect qualitative feedback with in-app surveys.

User Testing