UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. How To Conduct User Research?

Data Visualization 86

Data Visualization User Testing Research Software Product Research 86

Userpilot

MAY 17, 2024

There are also several UX gamification best practices: balancing intrinsic and extrinsic motivation , giving users the ability to customize their experience, and establishing UX gamification objectives that align with user needs and enhance the overall product experience. Improves user retention.

Customer Experience 52

Customer Experience UX Onboarding KPIs Data Visualization 52

Userpilot

OCTOBER 11, 2022

We’ll also learn to use in-product experiences to manage customer dissatisfaction and prevent them from putting a dent in your business. Customer dissatisfaction arises due to a shortcoming of your business concerning your product or customer service. User experience (UX) is too impersonal.

Customer Feedback 88

Customer Feedback Feedback Software Customer Experience User Testing 88

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 70

Feedback Software Analytic Tools Customer Feedback User Testing 70

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Let’s get to it.

Data Visualization 84

Data Visualization User Testing Customer Feedback Analytic Tools 84

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 76

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 76

Userpilot

OCTOBER 17, 2023

There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers. Customer surveys (particularly collecting NPS scores) are how you discover who your detractors are.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

OCTOBER 4, 2022

It’s a linear, top-down approach, whereas growth loops are closed-loop systems where the process generates new inputs by design. Viral loops promote word-of-mouth marketing by getting existing users to refer your product to their network. This is the key moment as it should lead to more users and more output.

Customer Experience 95

Customer Experience User Testing Onboarding KPIs Software Review 95

Userpilot

FEBRUARY 9, 2023

TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. It helps your SaaS business understand customer behavior and take action to improve customer satisfaction and loyalty. What is predictive customer analytics?

Data Visualization 87

Data Visualization Analytic Tools Customer Feedback Customer Experience 87

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. Refer your product to their network. So how do you encourage customers to love your brand? Let’s see what it means to love your customers.

Feedback Software 81

Feedback Software Customer Experience Customer Feedback User Testing 81

Userpilot

AUGUST 26, 2022

Use different feedback surveys to collect a variety of customer experience scores like customer satisfaction, customer effort, and Net Promoter Score. Collect quantitative and qualitative data to cross-reference responses from both and see if their answers align with each other. CSAT survey by Hubspot.

Feedback Software 75

Feedback Software Customer Feedback User Testing Analytic Tools 75

Userpilot

JULY 8, 2021

Pirate metrics put simply, is a system for grouping and tracking metrics across different stages of the user journey : acquisition, activation, retention, referral, and revenue. As Dave McClure explained them, AARRR stands for: A – Acquisition : users come to the website from multiple channels. Customer Effort Score (CES).

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Framework 97

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

ProductPlan

AUGUST 23, 2022

But regardless of the product’s nature, individual user experiences will inevitably vary based on many factors. Customers will use your product on deafening factory floors or in the hushed cubicle farms of law firms, or in sweaty spin classes. Your product will integrate with accounting software, CRMs, and inventory systems.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Userpilot

APRIL 30, 2024

Wondering how to properly measure user experience and what metrics to track? Let’s explore what the user experience is, the types of metrics you can use, and how to measure them to improve product engagement. The user experience involves every feeling, process, and result that a user gets when interacting with a product.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Userpilot

AUGUST 14, 2023

TL;DR Survey bias occurs when feedback deviates due to the influence of a surveyor or respondent leading to inaccurate feedback collection. Survey bias can lead to inaccurate answers, the need to redo costly research, and the deployment of ineffective strategies due to false insights. And we are here to help!

Product Research 66

Product Research Data Visualization User Testing Customer Feedback 66

Usersnap

MARCH 19, 2019

In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. You may have realized how customer feedback has become a huge focus in recent years. Development. That’s false!

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. There are different types of end-user support: Task-specific support. This is one of the most popular chatbot and ticketing systems that leverages AI. Help Scout.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Usersnap

JUNE 30, 2022

What we’ve seen is that a product-led growth strategy can increase business retention by improving customer experience. Using PLG can help grow your business and further unlock a user experience that is hard to beat. If you are looking for a method that focuses on customer satisfaction without heavy sales, PLG is for you.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Book a demo to learn more.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Embedded Analytics 84

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. Product development : Customer support teams gain valuable insights into customers’ needs and challenges.

Feedback Software 76

Feedback Software Analytic Tools Customer Feedback Customer Experience 76

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Book a demo to learn more.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

OCTOBER 3, 2023

Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience. TL;DR The 5 stages of the customer journey maps are Awareness, Activation , Adoption , Retention , and Referral.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

JUNE 15, 2022

There are two types of churn: customer churn and revenue churn. The former refers to the number of users that have dropped over a particular period. The latter demonstrates the financial losses due to churned customers or downgrades. Monitor brand mentions and reviews on third-party sites.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

AUGUST 22, 2022

Having a customer feedback strategy enables you to continuously collect and analyze user responses and develop an action plan for improving your product and driving engagement. Always segment users when collecting feedback so you ask relevant questions to specific users and collect accurate data.

Feedback Software 87

Feedback Software User Testing Customer Feedback Customer Experience 87

Userpilot

DECEMBER 19, 2022

This article breaks down all there is to know about customer retention and how to calculate your customer retention rate. It also dives into twelve strategies to help you retain customers long-term. Customer Retention (CR) refers to a business’s ability to turn first-time buyers into long-term repeat customers.

Feedback Software 89

Feedback Software Customer Experience Customer Feedback Product Research 89

Userpilot

APRIL 15, 2024

We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. In-app support strategies to eliminate them.

User Friction 93

User Friction Customer Communications Analytic Tools Feedback Software 93

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

Userpilot

SEPTEMBER 23, 2022

Customer churn measures the number of customers that have abandoned your product over time. Increasing customer retention by 5% leads to an increase in profits by 25% – 95%, due to the extreme costs of customer acquisition. What is customer churn? Why does customer churn matter?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? In this article, we’ll cover: What the net promoter score is and how the net promoter system works? How to build an NPS program to measure customer experience. How does the Net Promoter Score system work?

User Testing 89

User Testing Customer Experience Customer Feedback Feedback Software 89

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? From regular users and dedicated internal teams to those high-stakes stakeholders, everyone’s got an opinion. A customer’s feedback on user experience might carry more weight than a developer’s take on the same issue.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Usersnap

MARCH 6, 2019

What is funny is that the process of gathering customer responses needs to be easy and convenient as well. There are many instances where the process of asking for feedback has actually deterred customers or prompted them to submit bad reviews out of annoyance. Customers will have a tangible experience to refer to.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

SEPTEMBER 28, 2022

In other words, the customer experience only ends when a user stops using your tool, and customer service is a brief experience that typically lasts from a few minutes to a couple of days at most. Why should SaaS companies aim to improve customer experience and customer satisfaction?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

NOVEMBER 24, 2022

Localize the training materials and adapt them to the language of your target customers for a better user experience. Apply gamification to your customer dedication program to encourage users. What is customer education? Improved customer engagement and product adoption.

Feedback Software 88

Feedback Software Analytic Tools Reporting Tools Data Visualization 88