Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust? Why is user trust important in UX?

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. First of all, PLG strategies use the product as the primary marketing channel.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Marketing 98

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPIs measure the performance of customer service teams and customer support management. Create AI-generated micro videos to provide quick help to customers.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

The Product Coalition

FEBRUARY 25, 2024

At a time when brick-and-mortar video rental stores dominated the market, Netflix offered unparalleled convenience and selection, allowing subscribers to order DVDs online and have them delivered to their doorstep. The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 97

Analytic Tools Entertainment Customer Experience Data Visualization 97

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Split

MAY 15, 2024

By understanding the distinctions between the two concepts, teams can improve collaboration, enhance communication, and ultimately provide a superior user experience. This allows organizations to stay responsive to market demands and user feedback, ultimately driving innovation and customer satisfaction.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Experience 52

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)?

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Why implement a cross-selling strategy? The same thing happens to your users.

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Reporting Tools 101

Userpilot

MAY 17, 2023

TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Product experiences are mainly the domain of the product teams. What are these?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. Segment customers with Userpilot.

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? Read on to see what they’re doing right and why their strategies are so effective. You’ll also learn how to use customer retention software to maximize your retention game. Baremetrics utilizes social media to celebrate customer success.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Implementing an onboarding checklist to help users progress through the customer journey.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Choose between customer support or customer success strategies below ? Usage of a streamlined feedback menu 2.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

APRIL 1, 2022

How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures. A product localization strategy should cover all the aspects of UX like marketing , sales , features , or UI changes.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

AUGUST 29, 2022

A customer success process describes the specific steps to provide value to the user and help them succeed with your product. A customer success strategy defines how to approach a specific CS goal, be it generating loyal customers, driving account expansion , or simply reducing churn rates.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

SEPTEMBER 30, 2022

In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue. 15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? And how is it different from satisfaction? You can use software to implement all these strategies.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MARCH 6, 2024

ABM for SaaS : Implementing Account-Based Marketing strategies to target high-value customers with personalized campaigns, nurture them, and make them more valuable for your business. Regularly update the UGC to keep the content fresh and relevant, showcasing a wide range of user experiences.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

JULY 21, 2022

But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Drives customer satisfaction.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

MAY 21, 2024

Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences. Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience.

Data Visualization 87

Data Visualization Customer Experience User Testing Customer Feedback 87

Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. Follow up on users’ feedback.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

JUNE 12, 2023

Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed. and use the data to devise strategies and gain a competitive advantage.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

APRIL 30, 2024

Quick product adoption hinges on user experience , effective promotion, strategic pricing , and strong customer support , each shaping user acceptance and satisfaction. Understanding these can help businesses tailor their strategies to enhance the adoption process.

Onboarding KPIs 103

Onboarding KPIs Data Visualization User Testing Analytic Tools 103

Userpilot

NOVEMBER 28, 2022

So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. Interactive self-service guides are in-app resources that educate users on discovering and using features. It’s a good way to reduce customer wait time.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

SEPTEMBER 15, 2022

In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness vs. customer satisfaction.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

JULY 22, 2023

By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

JUNE 22, 2023

Implement onboarding checklists to drive users to the activation point. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance. Measure customer satisfaction by triggering contextual surveys during onboarding. User experience survey setup in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Split

MAY 9, 2024

These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. However, the journey from concept to customer involves various complexities. Successful planning intertwines strategy, communication, and the use of tools.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Analytic Tools User Testing 59

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Hyper- personalize in-app communication and customer experiences.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JUNE 22, 2021

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

NOVEMBER 6, 2023

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Failing to guide customers during the onboarding process. – Providing an incoherent customer experience due to the lack of an omnichannel strategy.

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Userpilot

FEBRUARY 25, 2024

Enhance sales funnel conversions with in-app guidance , using interactive walkthroughs to showcase features and reduce user frustration. Proactive in-app support enhances user experience and conversion rates by delivering targeted, contextual help to users as needed. Free trial conversion rate.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

User Testing 124

User Testing Product Research Data Visualization Customer Feedback 124

Userpilot

AUGUST 10, 2023

Understanding NPS types will help you measure customer sentiment the right way. You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97