The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations. It’s cyclical.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

UX Planet

APRIL 17, 2025

While UX is all about creating a delightful customer journey, CRO zeroes in on converting those delightful moments into actual sales. This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. The answer is a resounding yes.

UX 105

UX Customer Experience User Testing Customer Feedback 105

Product Innovation Educators

JANUARY 6, 2025

While Kim didn’t directly own a P&L, her compensation structure became tied to business outcomes such as profitability, product growth, and customer satisfaction metrics. This systemic view helps ensure alignment between product strategy and overall business objectives.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. By asking, What systemic issues are contributing to this problem? On a broader scale, societal challenges like addressing food insecurity could benefit from this mindset.

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. It allows us to be proactive in where we help our customers most, which is amazing.”.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

UX Planet

DECEMBER 6, 2024

This helps create more intuitive and user-friendly interfaces by learning from past interactions and adapting overtime. Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

APRIL 19, 2025

Systems like ChatGPT, Claude, Midjourney, and DALLE are not just assistants; they are collaborators with creative capabilities of theirown. We created usage scenarios that deliberately tested the systems ethical boundaries: What if someone asked for potentially harmful financial advice? How can we protect vulnerable users?

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Intercom, Inc.

JULY 28, 2021

This huge increase in time saved enabled the team to manage the high number of support queries they were receiving across their global markets, maintain fast response times, and provide customers with quicker resolutions – all without increasing the team’s headcount. “We Boosting customer satisfaction through efficient, personalized support.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Intercom, Inc.

JUNE 22, 2022

Increasing automated resolution rates and self-serve capabilities guarantees a faster, more seamless customer experience – lower time-to-resolution translates to a higher customer satisfaction rate. Boost self-serve rates for a more seamless customer experience. Custom Actions. customers updating contact details).

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Product Innovation Educators

OCTOBER 16, 2023

When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Product Innovation Educators

MARCH 3, 2025

As product managers, we sometimes unconsciously look for evidence that confirms our existing assumptions about customer needs or product direction. An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

The Product Guy

DECEMBER 6, 2018

As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization. I listed down my assumptions and identified problem hypotheses by collecting inputs from service team members and analyzing data from the customer complaint system.

Reporting Tools 350

Reporting Tools Customer Experience Product Manager Product Management 350

The Product Coalition

MARCH 11, 2021

7 benefits of quality assurance in software development Save money and effort: A faulty software could cost a lot of money on the clients and users, as the more problems occur, the more customers losing their trust in the development team.

Software Developers 179

Software Developers Software Development Reporting Tools Feedback Software 179

The Product Coalition

JANUARY 25, 2024

These chatbots are extensively used in various industries and applications to streamline processes, improve customer experiences, and automate tasks. The dialogue manager maintains a conversation state, including the user’s intent, entities, and other relevant context. One example is Hiver’s Chat Widget.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Userpilot

NOVEMBER 7, 2024

For instance, trouble with manual tasks might require looking for customer success tools that automate certain workflows. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. Custom triggers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 29, 2024

RecruitNow is a Dutch Applicant Tracking System (ATS) that helps recruitment agencies manage all stages of the recruitment process. Onboarding new customers and localizing its support resources for other markets. They also used it to conduct onboarding and customer satisfaction surveys. The main ones?

User Testing 105

User Testing Feedback Software Analytic Tools Customer Experience 105

Alchemer Mobile

DECEMBER 21, 2022

Three retargeting methods to boost customer engagement. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Alchemer Mobile

SEPTEMBER 10, 2021

That’s right: Over half of all end-consumers across both operating systems responded to Note-linked surveys. Investigating issues: If you notice abnormal customer behavior or a lot of bug reports, you can deploy a survey to understand exactly what’s going wrong in the customer journey.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This elevates the customer experience and boosts customers’ likelihood of purchasing.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Alchemer Mobile

DECEMBER 28, 2021

Retarget using behavior and mobile customer engagement history. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

UX Planet

MARCH 4, 2025

In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. The more time & effort users have to invest in re-learning how to use the new system, the higher the level of frustration willbe.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Intercom, Inc.

JUNE 23, 2020

After they experience modern Support with a messenger from future facing businesses, they become frustrated when forced to use older, inferior technology like email, forms, ticketing systems, and long wait times in phone systems. Customers are switching from businesses hiding behind forms and email ticketing systems.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

UX Planet

MARCH 15, 2025

Over time, Pinterest enhanced this system with graph neural networks like PinSage, which groups similar Pins to improve the discovery of adjacent interests you didnt explicitly search for but would likelyenjoy. Amazon demonstrates how personalization can directly drive revenue and repeat purchases, significantly impacting business outcomes.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Intercom, Inc.

FEBRUARY 9, 2021

And as companies start to better understand the importance of customer satisfaction for retaining customers and building loyalty, a great customer support experience goes from a “nice-to-have” to an essential differentiator. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

FEBRUARY 24, 2020

And when it comes to giving their customers the round-the-clock assistance they expect, Hostinger has chosen to use Intercom. At first, it used a traditional email ticketing system, but the team soon discovered customers were experiencing lengthy response times and delayed resolutions with this setup. The challenge.

User Testing 183

User Testing Research Software Feedback Software Customer Experience 183

Userpilot

JULY 4, 2024

Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Continuously measuring product performance and the impact of your strategies to ensure ongoing adaptation to changing user needs and market conditions.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Intercom, Inc.

APRIL 28, 2021

This allows us to concentrate resources where they can be most impactful, freeing up other teams to focus on product delivery and customer satisfaction. Where possible, automate manual tasks that require a detailed knowledge of costs or systems. An example would be our in-house monitoring system that’s mentioned above.

Data Visualization 211

Data Visualization Reporting Tools Government Customer Experience 211

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Alchemer Mobile

FEBRUARY 24, 2022

We’ll cover all of the different ways in which to track customer sentiment in the rest of the post here. In short, tracking customer sentiment helps you understand three major metrics that can impact your current and upcoming campaigns: Overall customer satisfaction : How happy are your customers with the quality of your product?

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

Userpilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer onboarding in financial services?

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Alchemer Mobile

NOVEMBER 28, 2023

Listen to events from CRM, marketing, HRIS, and project management software systems so you can collect feedback in context of your customer’s experience. Keep stakeholders informed about candidate feedback without having to log into another system, by setting up notifications to send via email or Slack. Ready to start?

Reporting Tools 130

Reporting Tools Feedback Software Customer Feedback User Testing 130

The Product Coalition

JUNE 26, 2023

Low-complexity tasks include processing payroll for employees, posting preapproved content on social media channels, entering invoices into the accounting system, tracking inventory levels for a product, etc. This includes interactions with colleagues, customers, suppliers, or other stakeholders.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

The Product Coalition

AUGUST 28, 2023

Good product and customer satisfaction come through from a great analysis phase. This phase’s intricate work lays the foundation for seamless implementation and user satisfaction. Version Control and Collaboration Use version control systems to track changes and collaborate effectively.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Conducting user research , including surveys and interviews, is essential for understanding target users and refining product features.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52