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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

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Customer Engagement Dashboard: Which Metrics to Track and How to Create One

Userpilot

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

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Product Differentiation in SaaS: How to Make a Difference as a Product Manager

Userpilot

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. What is product differentiation?

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How to Perform A Product Feature Analysis

Userpilot

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Best practices to help product managers perform feature analysis: Perform user research and analyze your competitors’ products to find market gaps. Best practices for optimal results.

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What is Customer Friction in SaaS: How to Measure & Reduce

Userpilot

Book the demo! Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer friction? A seamless and frictionless experience can differentiate a company from its competitors, which can be a decisive factor for customers when choosing between similar products.

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Net Promoter Score Definition: Your Key to Customer Loyalty Insights

Userpilot

Userpilot lets you create and style your NPS survey, add qualitative follow-up questions to get more context, select when and to whom to trigger the survey, localize content through translations, and view all the reports in one dashboard for further analysis. Get a Userpilot demo now to create your own NPS dashboard.

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What Is Secondary Navigation? [+ Examples]

Userpilot

If you need to improve your platform's usability and user engagement, why not book a Userpilot demo to see how you can implement your navigation strategy? In terms of design, it must be differentiated from the primary menus, including colors, fonts, and placements. What is secondary navigation? Qualtrics thorough combined menu.