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How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Userpilot

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

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ChatGPT for Product Managers: 13 Best Prompts

Userpilot

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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Successful Tech-Touch Onboarding In Three Steps With Gainsight PX

Gainsight

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding. The next step?

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Navigating the future financial landscape

UX Planet

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

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Utility Eats Value for Breakfast: About Diminishing Marginal Utility

The Product Coalition

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. I interviewed up to ten internal super users who would each review one hundred and twenty SharePoint documents a day.

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Product Analyst: Responsibilities, Skills, and Requirements

Userpilot

A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. This will enable you to find areas of improvement and suggest optimization strategies to your product manager. Business skills: Business analysis and business acumen.

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Change the Game in 5 Minutes: Lorna Henri Tackles Technical CS At Scale

Gainsight

I wanted to talk with Lorna about hiring rockstar CSM and TAMs who are personable enough to build relationships and technical enough to know the product inside and out. The core user of Mapbox is often a highly technical developer , and Mapbox has phenomenal documentation. After all, isn’t that every CS leader’s dream?