Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Track engagement and analytics to see which areas of your in-app support need to be optimized and which content types you should prioritize in the future.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. A good embedded analytics solution offers a lot more than data visualizations.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

DECEMBER 6, 2022

Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit. They help you track performances for set goals and OKRs by generating easy-to-understand dashboards and reports. Notion dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Educate customers with resources in multiple formats like blogs, webinars , or videos. Integration : to embed tools seamlessly into their workflows. Brand24 dashboard.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? Airtable caters to all learning styles by including a wide range of content types in its resource center that include templates, webinars, help articles, etc. Resource center analytics in Userpilot. Educational resources.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

NOVEMBER 2, 2022

Here are some tactics for leveraging AI in customer service: Personalize the user experience and use AI to collect data and trigger relevant messages based on the customer segment. Add self-service support and use AI to show learning modules based on user needs and segmentation. How is AI changing customer service?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 19, 2024

Add a self-serve resource center so new users can learn at their own pace Userpilot makes it possible to create a resource center for your video tutorials, written guides, product documentation, research reports, upcoming webinars, and other self-serve resources that help users learn on their own.

Data Visualization 101

Data Visualization User Testing Customer Experience Research Software 101

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. An example of UI feedback.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Product usage analytics in Userpilot. Create self-service options User adoption requires balance.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Smartling.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

APRIL 30, 2024

Another way to deliver more customer value is by educating them, for example, through product-led webinars. Userpilot is a product growth platform with feedback, analytics , and engagement features. Let’s get down to the nitty-gritty of how to embed value-based growth into your SaaS business. Community forums.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JANUARY 17, 2024

Provide self-service options to reduce pressure on your service reps and offer quicker customer support. Use webinars to provide additional value to existing customers. Enable customers to solve their issues quickly and easily by providing them with self-support resources.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. User segmentation. Multimedia content support. Quizzes and assessments.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Product usage analytics in Userpilot. Create self-service options User adoption requires balance.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Data Visualization 89

Userpilot

JANUARY 9, 2023

Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can provide this guidance via customized educational resources like personalized videos and webinars. This would be a great time to introduce a webinar that shows users how to derive value from the feature.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

SEPTEMBER 27, 2024

And not just that: for your convenience, we grouped the tools into 9 categories by the different goals you can achieve with them – signup flow tools, in-app onboarding software, email onboarding tools, user analytics, user feedback tools, customer support, and success tools, etc. – User behavior analytics software. In-app chat tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 9, 2023

PLG strategies allow companies to scale faster and with smaller resources thanks to self-service. PLG businesses also achieve lower customer acquisition costs by leveraging organic acquisition channels like WOM marketing while sales teams can focus on high-value deals. Naturally, product-led companies need to acquire customers.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

JUNE 26, 2023

These include: In-app surveys for active users Email surveys and questionnaires to reach churned or inactive customers Interviews and focus groups Sales and customer service feedback User reviews on sites like G2 or Capterra Social media comments Bug reports and support tickets Each of the channels allows you to collect different kinds of feedback.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JUNE 20, 2023

You’ll also find it easier to track onboarding analytics. Use webinars to drive the adoption of certain features Dig into your product analytics and identify core features that users have interacted with but are yet to adopt. Then host a webinar that explains the importance of these features and how to adopt them.

Customer Experience 98

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 98

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 28, 2023

For instance, you could hypothesize that adding live chat embeds to your website landing pages would increase the flow of potential customers within your sales pipeline. For instance, you could use two different modals to invite your users to a webinar and then see which modal resulted in the higher number of signups.

Data Visualization 105

Data Visualization Analytic Tools User Testing Research Software 105

Userpilot

JUNE 30, 2023

Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Video: A proven example of content that’ll boost engagement, you can embed a video module in your resource center. Use analytics to help make better decisions.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

MARCH 25, 2022

In-app survey tools show you the analytics side in real-time. Check out this webinar on how to measure user sentiment. Next, they embed a follow-up screen offering a sweet personal discount instead of canceling a subscription. For example, take a look at how the NPS dashboard looks for NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. Userpilot enables you to create an in-app resource center and embed your product tour in it. Extensive analytics options are available. Pendo dashboard. Conclusion.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Research Software 98

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX’s self service support As a product adoption platform, GainsightPX lets you integrate self-service support into your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 6, 2024

Offer self-service options to improve SaaS user onboarding experience. A strong SaaS onboarding process is critical to the success of any growth-driven business. Join Userpilot’s webinar to learn more! Self-service onboarding places the needs of users’ on the center stage.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Gainsight

APRIL 15, 2024

Driving Team: Led by Customer Success (CS) Lead and Professional Services, with collaboration from Product, Support, and Documentation Teams. Strategies: Personalized welcome emails, guides, webinars/video tutorials, utilization of tools like the Knowledge Center (KC) Bot.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

JANUARY 13, 2021

We can’t risk dragging a busy PM through a long product tour about building onboarding experiences if all they came for is the NPS (which is why everybody hates product tours , btw.). …things may get a little… difficult. …as you can see, these use cases and goals are very different.

Research Software 82

Research Software Customer Experience Product Research Data Visualization 82

Userpilot

SEPTEMBER 26, 2019

Use bullet points, imagery, even embed a video. As you’re about to see, webinars are a great way of educating your audience while simultaneously showing off your new product or feature. They basically use this to demo the new release, highlighting how it helps your business. You should also keep it clear and to the point.

Research Software 59

Research Software Feedback Software Embedded Analytics Webinar 59

Userpilot

APRIL 12, 2022

There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides. Product demos and webinars for brand awareness and educational content. Product demos and webinars.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 98

Userpilot

SEPTEMBER 16, 2022

Offering self-service support so users can access a help center inside your app. Efficient customer service team that’s available 24/7 and responds fast. Offering self-service support options to simplify the customer service experience. Onboarding webinar on Demio. Demio onboarding webinar.

Customer Experience 98

Customer Experience Feedback Software User Testing Customer Feedback 98

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Revulytics

JULY 26, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. Can checking the dashboard address these?

Data Visualization 90

Data Visualization Research Software User Testing Customer Experience 90

Userpilot

NOVEMBER 6, 2020

Post-signup: User Analytics : Hotjar , Heap. If you’re looking for a quick and easy way to record talking head videos or screencast tutorials to embed in your email – Sendspark is your lady. Sendspark allows embedding the video directly in your email/ newsletter /blog with en embed code. Filmora 9. Loom doesn’t.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76