Userpilot

SEPTEMBER 26, 2024

Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates. Solution : Unolo implemented Userpilot to run in-app surveys, including NPS surveys. They recorded a 44% completion rate for their surveys.

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. What is a survey pop-up?

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. Use multiple question types in your customer satisfaction survey. Ensure your survey questions are free of bias.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilot is a no-code digital adoption platform that unifies mobile and web engagement, analytics, and feedback. Such feedback is crucial for driving higher engagement and retaining users.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. Here are some best practices for collecting customer feedback.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. Hence this process is efficient, objective, and a lot faster than traditional survey methods.

Data Visualization 183

Data Visualization Customer Feedback User Testing Analytic Tools 183

Userpilot

MARCH 5, 2025

InMoment – the best AI-based customer feedback analytics software. Factors I consider when evaluating customer analytics tools Important core features Analytics dashboards : Provide real-time visualizations of key performance indicators (like active users and page views) at a glance, so you can easily track changes.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Intercom, Inc.

MARCH 16, 2021

With all of these powerful benefits, it’s no surprise that a survey we ran with almost 600 support leaders revealed that 78% of support leaders want to move to a more proactive support approach. Create a customer feedback loop. Support metrics on their own are just numbers on a dashboard. Quantitative data is meaningful.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Product Research 201

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

APRIL 30, 2025

Use in-app surveys or feedback prompts to identify your happiest users. For instance, if youve built a mobile CRM app, you could use in-app tutorials to guide users through setting up their first dashboard and a new feature that automates follow-ups. You should create a feedback loop directly into your product.

Feedback Software 65

Feedback Software Analytic Tools Data Visualization User Testing 65

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Customer Feedback Which tool turns user insights into real product decisions? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The Categories: Who Will Reign Supreme? Four categories.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

JUNE 29, 2024

TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. You can get quantitative feedback through NPS, CES, or CSAT surveys , behavioral data, or A/B testing.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Customer Feedback Which tool turns user insights into real product decisions? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The Categories: Who Will Reign Supreme? Four categories.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

FEBRUARY 25, 2025

By combining session replays with survey responses and usability data, researchers can know why users struggle and provide concrete evidence to support design recommendations. For example, when metrics show teams actively using dashboards but having low report exports, replays reveal them taking screenshots instead.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. How you act on feedback will depend on the identified problems.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Usersnap

FEBRUARY 24, 2025

Conducting user research , including surveys and interviews, is essential for understanding target users and refining product features. Gathering insights about target users through user research, such as surveys and interviews, is essential to tailor products effectively and enhance user satisfaction.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

FEBRUARY 16, 2022

Use Net Promoter Score (NPS) to measure customer loyalty and predict community-led growth, customer satisfaction (CSAT) surveys to find user friction in product workflows, and customer effort score (CES) surveys to understand the efforts taken by a customer to complete a task. Many different types of surveys are available.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

MAY 7, 2024

To collect VoC insights, you can: Use in-app surveys. Determine what you’ll do with customer feedback. Define how you’ll gather the feedback. Analyze survey data to spot pain points. Analyze survey data to spot pain points. Close the feedback loop. Plan user interviews and focus groups.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

APRIL 27, 2023

The most common types of customer feedback include customer data, customer satisfaction feedback , customer experience feedback , customer loyalty feedback, product-market fit insights, preference feedback, as well as sales and customer support feedback. Collected via welcome surveys.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

SEPTEMBER 30, 2024

Solution : The team chose Userpilot over UserGuiding due to its mobile optimization and comprehensive analytics, allowing them to create no-code onboarding experiences, analyze performance, and trigger targeted surveys without developer assistance. The other one is in-app surveys. Creating surveys is as easy as the onboarding flows.

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

JANUARY 26, 2023

NPS works by surveying customers and then organizing them into three categories: Promoters ( happy customers who scored 9-10), Passives (neutral customers who scored 7-8), and Detractors (unhappy customers who scored 6 or below). How to improve your NPS score to get more loyal customers. Let’s get started. What is Net Promoter Score?

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

SEPTEMBER 11, 2023

Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. Ideas from feature request surveys for developing product roadmap. You should analyze customer feedback to learn about your customers’ issues, needs, and wants. NPS analytics dashboard in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Usersnap

NOVEMBER 18, 2024

Its intuitive interface and customizable widgets make it simple for teams to collect actionable user feedback. With built-in feedback loop capabilities, you can easily keep every feedback provider informed about the status, ensuring transparency and building trust throughout the process. Paid plans start at $49/month.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

AUGUST 26, 2021

This information can be solicited through an open-ended survey question, or one with answer options. Who should collect customer feedback? Yes, we believe democratizing customer feedback is the first step of a customer-centric company. Customer surveys. You always want the survey to be easy and digestible.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Userpilot

AUGUST 27, 2024

5 Key features Advanced survey features with diverse triggering conditions, survey types, and sentiment analysis—all of which LogRocket lacks. Customizable, no-code analytics dashboards with ready-made templates—similar to LogRocket. Surveys : Unlike LogRocket, PostHog offers the ability to collect qualitative data with surveys.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 28, 2023

TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product. Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

JULY 4, 2024

Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Some of the methods for product performance analysis include: Sentiment Analysis : Collects customer feedback to gauge overall satisfaction and identify areas for improvement. Sentiment analysis.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

JULY 16, 2024

These interactions range across multiple elements, such as User Interface (UI), User Experience (UX), customer journey mapping , feedback loops, and user research. Important research methods include usability testing , interviews, feedback surveys , and product analytics. In-app feedback. Asana’s exit survey.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

MAY 22, 2023

For a good CX strategy, you should: Use welcome surveys to understand customers’ needs and expectations. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action. Trigger personalized experiences by using customer segmentation.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

Userpilot

APRIL 3, 2023

TL;DR Customer feedback refers to the opinion of those who purchase your product or service on their experience with the said product. You can collect customer feedback via in-app surveys , customer interviews, online surveys, or even from customer insights shared on social media. Postify welcome survey.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Product Research 98