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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior. Analyze behavior with Userpilot.

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The appliance of science: Mark Roberge’s formula for scaling

Intercom, Inc.

Yet in Mark’s experience working with and mentoring startups, he’s found that many entrepreneurs go with intuition over information. Those risks can be fatal: Mark has found a 75% failure rate for both Series A and Series C startups (as he presented during his 2019 SaaStr talk.). I think that’s message-market fit.

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How Software Products are Created in Test Kitchens

The Product Coalition

Even the smallest and tightest group of beta users still takes coordination effort and time that is crucial when you have an early product. Having an internal test kitchen where hypotheses can be proven or disproven quickly and with the smallest amount of effort reduces time and increases accuracy to market.

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Heap vs Pendo: Which is the Superior Product Analytics Tool?

Userpilot

Dashboard in Heap. Heap analytics features Heap claims to be the only analytics tool that enables product managers to collect complete data about their users' interactions with the product. This allows product teams to group users who meet certain criteria. Pendo Dashboard.

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Pendo vs Amplitude: Which is the Better Product Analytics Tool?

Userpilot

Both Pendo and Amplitude offer advanced segmentation features that allow you to group users. It’s best known for its in-depth analytics features , but it also allows you to collect user feedback and offers a range of in-app onboarding features, which you can use for both web and mobile products. Pendo Dashboard.

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Effective Strategies to Predict Churn in SaaS

Userpilot

Common reasons for churn: Product-market fit failure. Product pricing plan weak points. Customers could churn due to one of the following reasons: Product-market fit failure: This is one of the biggest reasons for churn and something that most startups deal with. Poor onboarding. Delayed Aha moment.

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Appcues Product Tours – How to Build Them + 3 Alternatives

Userpilot

Appcues is a popular product adoption platform /user onboarding tool that also offers basic user analytics and sentiment tools for SaaS. This makes it helpful for a beginner Product Marketing Manager/Product Manager looking to build their first product tour: ??. How to build Appcues product tours?