Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Userpilot

FEBRUARY 28, 2024

When announcing new features , create an interactive walkthrough to teach users how to use them. Just like secondary onboarding, upsell messages are best triggered contextually when users a ready to upgrade. Want to learn how to leverage Userpilot of SaaS user flow optimization? How can you avoid it? Book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Userpilot

APRIL 18, 2024

They can help you understand how to target your marketing better to increase product engagement and usage. Also, it helps tailor your marketing efforts, so your messaging aligns with each segment. You can tailor onboarding flows and in-app messages and offer personalized support. You’ve come to the right place.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

User Testing 94

User Testing Customer Experience Data Visualization Customer Feedback 94

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? How do you create one? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. To build your strategy, use a user adoption strategy template. What is a user adoption strategy?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Perhaps you need to beef up your internal and external promotion strategy.

Data Visualization 94

Data Visualization B2B User Testing Customer Feedback 94

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Onboarding KPIs 97

Userpilot

APRIL 15, 2024

How to identify customer pain points. In-app support strategies to eliminate them. By resolving communication pain points like confusing processes, inconsistent messaging, or difficulty reaching a live person, you’ll build trust, improve retention , and positively impact your bottom line. Unclear messaging.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Reveal

JULY 11, 2022

A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. . Dashboards and analytics are only useful when users can understand them.

Data Visualization 52

Data Visualization Analytic Tools Dashboard Reporting Tools 52

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. How to use micromarketing to convert trial users to paying customers and drive growth. How to use micromarketing to increase the trial to paid conversion rate.

Research Software 98

Research Software User Testing Customer Experience Data Visualization 98

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? You might be wondering, how to compete. In this article, I'll show you how to successfully market software products using examples from industry influencers and tried-and-tested marketing tactics. Step 1 – Define your target audience.

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Let’s get right to it!

Feedback Software 103

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 103

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software User Testing 96

Userpilot

APRIL 24, 2024

How to implement AI to build better products. This enables SaaS teams to adjust strategies promptly for optimal performance. Based on these, you could design onboarding experiences that lead users to value in less time or tailor product messaging to reflect their interests and values. What AI tools you can use.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

OCTOBER 26, 2023

TL;DR Product-led growth is a strategy that uses the product as the main source of growth. Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption. What is the product-led growth strategy?

Analytic Tools 93

Analytic Tools Feedback Software Product Research Data Visualization 93

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use loyal users and growth loop strategies to bring in new users. Use Pendo to provide user insights, guidance, and in-app messaging to improve user experience and drive product adoption.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

MARCH 29, 2023

Having a solid free trial marketing strategy is crucial to product growth. In this article, we’re going to show you exactly how you can build a reliable free trial strategy to convert free trial users! There are five growth strategies to choose from before you can begin your free trial marketing campaigns.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MARCH 10, 2024

Create data-driven product strategies – Usage pattern data helps understand how people navigate your product so product teams can design features and user experiences accordingly. A quick funnel analysis reveals that new users drop off before they send the first message in the app. Product usage dashboard in Userpilot.

Data Visualization 99

Data Visualization User Testing Customer Feedback Customer Experience 99

Userpilot

SEPTEMBER 28, 2023

In this guide, we’ll walk you through what marketing experiments are, why you should run them, how to conduct experiments successfully, and seven experiments to try for yourself! A few common experimentation targets include marketing campaigns, subject lines, onboarding flows, landing pages, and in-app messages.

Data Visualization 101

Data Visualization Analytic Tools Research Software User Testing 101

Userpilot

OCTOBER 12, 2023

And how to use them to improve your product? From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience. What are user data analytics?

Data Visualization 101

Data Visualization Analytic Tools Customer Feedback Customer Experience 101

Userpilot

JANUARY 16, 2024

This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Missing out on valuable feedback.

User Testing 98

User Testing Feedback Software Research Software Product Research 98

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! For instance, you could use an NPS dashboard to look at response rates for NPS surveys and the percentage of promoters versus detractors.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

JANUARY 9, 2023

This is especially true when they’re used during signup to show dashboard screenshots, positioning messages, etc. But it can seem like something you can’t find a way around—particularly when your platform requires users to populate their dashboards themselves. Notice how warm and friendly the welcome message is.

Customer Experience 97

Customer Experience Analytic Tools Research Software Data Visualization 97

Userpilot

JANUARY 3, 2023

How to identify churn risk signs hiding in your product: Talk to your customer success team. Churn metrics you should be tracking and how to calculate them: Customer churn rate : the ratio of the customers you lost during a specific time frame to the customers you had at the start of the period, multiplied by 100. Customer churn rate.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Analyze and act on customer survey data to identify patterns and make data-driven strategies. Segmenting customers to send targeted in-app messages. Use product analytics to uncover frictions and eliminate them proactively.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 96

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 96

Userpilot

MAY 16, 2023

However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. In this guide, we’ll go over the reasons why email marketing is important and showcase 12 SaaS email marketing strategies that you can use for your own email marketing campaigns. Let’s dive deeper!

Feedback Software 85

Feedback Software Analytic Tools Research Software User Testing 85

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. What is user adoption?

Analytic Tools 94

Analytic Tools Feedback Software User Testing Data Visualization 94

Userpilot

MARCH 7, 2024

When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails.

Analytic Tools 102

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 102

Userpilot

OCTOBER 1, 2022

How can you increase your subscription renewal rate to ensure your revenue keeps climbing? Strategies to increase your subscription renewal rate and drive product growth. To prevent involuntary churn, send pre-dunning in-app messages by reminding users that payment’s coming up. Use in-app pre-dunning messages.

Feedback Software 96

Feedback Software User Testing Product Research Customer Feedback 96

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

NOVEMBER 22, 2023

In this guide, we’ll show you why voice of customer analytics is the most effective way to analyze customer feedback, how to collect customer feedback data, and which tools you should be using for the data collection process! They will also make your customer strategy more specific to what your users actually want out of the product.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

OCTOBER 24, 2023

In this article, we explore how it’s different from other ways of tracking engagement and how you can benefit from it. We also show you how to create the power user curve in Userpilot and how to interpret it. Finally, we show how you can turn more of your customers into power users.

Data Visualization 100

Data Visualization Analytic Tools Customer Experience Customer Feedback 100

Lenny Rachitsky

MARCH 5, 2024

So before I get into how to win on Product Hunt, I’ll first try to convince you that Product Hunt might not be the best use of your time right now. Especially for brand-new startups that haven’t focused on their SEO strategy yet, this can make a big difference. Global strategy: Leverage time zones to your advantage.

Startups 121

Startups Feedback Software Onboarding KPIs Customer Experience 121