Userpilot

OCTOBER 16, 2023

We also dive deeper into the tools and processes needed for product analytics. There are a variety of KPIs for tracking product analytics. Others track product usage data or serve as tools for user journey analysis. For SaaS products, this can mean when your users first sign up for a free trial or a freemium account.

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Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

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Feedback Software Data Visualization Analytic Tools Research Software 156

The Product Coalition

JULY 1, 2022

If you’re looking to present your hard work to stakeholders, justify a product decision, or check the health of your app, you’re in the right place. Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers.

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Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. Why did users forget to scan when they used the app?

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Data Visualization Analytic Tools Research Software Customer Experience 59

The Product Coalition

DECEMBER 5, 2019

In my previous post , I have written about the many use cases and the monumental importance of monitoring & alerts, specifically from a data-science-researcher point-of-view. Many companies are already starting to offer solutions for this group of people, with data-scientists as the main focus.

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ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking.

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UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

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User Testing Feedback Software Research Software Data Visualization 66

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

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Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1] Source: Gartner (April 2018).

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Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Netflix played the long game and invested in the right decision by combining multiple tools upfront to operate in a user-centered way at scale. When should we use analytics?

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Data Visualization User Testing Information Product Research 75

Dear Strategy

DECEMBER 21, 2020

Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? So what exactly is a KPI, and how does it differ from all the other types of measurements that are thrown about in the field of strategic planning? I want to contribute to at least 2 peer-reviewed research papers within 5 years.

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KPI User Testing Technical Review Vision 52

Gainsight

OCTOBER 17, 2019

Throughout this blog post, I’ll share examples of the Gainsight PX dashboard that we show to our board members. You can make this article into an interactive experience by starting a free trial of Gainsight PX and playing around with these dashboards yourself! Recurring KPIs for Product. CHECK OUT GAINSIGHT PX.

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Data Visualization Analytic Tools Research Software Feedback Software 45

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. The survey data all flows through to a power BI dashboard (it really wasn’t that difficult). You can see some samples of the dashboard below: Unlocking Product Discovery.

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Product Research User Testing Data Visualization Customer Feedback 86

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. There’s no single KPI to measure customer satisfaction. Since you’ll need a reliable tool to perform this analysis.

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Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

OCTOBER 3, 2023

You can use Userpilot to track and improve your customer journey KPIs with features like user segmentation , in-app surveys , advanced product analytics , etc. How to choose the right customer journey KPIs? Selecting the right KPIs is critical if you want to gain actionable insights about your customer journey.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 105

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. But in reality, if you’re too quick to find a solution, you’re probably not thinking hard enough about the problem.”.

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Data Visualization User Testing Customer Experience Customer Feedback 62

The Product Coalition

AUGUST 26, 2022

We have to simplify systems to make business decisions. The problem Decomposition is a classic approach to simplifying systems. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. orders with better accuracy.

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Analytic Tools Research Software KPI Data Visualization 122

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. In addition, they own the tools and systems that support the process at every stage.

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Data Visualization Feedback Software Reporting Tools Research Software 99

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Dashboards display critical business data in real-time, streamlining decision-making and focusing on key metrics. Let’s dive in!

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Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. Support leaders say robust tools, KPIs, and handoff practices are key. Invest in workforce management resources.

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Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. Social media scheduling tool Postfity used Userpilot to find out. Source: userpilot.com.

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Onboarding KPIs Customer Experience User Testing Data Visualization 100

Imaginary Cloud - Design

APRIL 7, 2021

Learninghubz is a learning platform focused on organizations to deliver business and technical skills. Research. ? a mobile app or a website) regarding its user experience. This process consists of research, evaluation, and execution. As said before, Learninghubz is a learning platform focused on organizations.

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Research Software UX Customer Experience Feedback Software 63

Birst BI

JANUARY 29, 2019

According to research from Eckerson Group, when an organization deploys a BI and analytics system, roughly 10% of employees have the skills needed to produce insights from corporate data and deliver them to decision makers. That means much of the organization depends on a few experts to leverage data to make decisions.

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Amplitude

MARCH 21, 2019

When running regression models, be sure to use the Compass and Impact Analysis tools. The Compass tool allows your team to do a very fast exploratory analysis of what actions are highly correlated to each other and highly correlated to the desired outcome. Are you data-informed? How to leverage Amplitude for data-informed requests.

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Data Visualization Information Reporting Tools User Testing 107

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. For us at LinkedIn, this meant including product managers, product marketing, market research, and business operations in the core NPS team. The Origin of NPS.

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Product Research Customer Experience User Testing KPI 107

Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. I’m the founder of AtomicContacts, this terrible app that I built that went nowhere. At Mixpanel we have what we call the gap system. I was a self-taught coder.

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User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. I’m the founder of AtomicContacts, this terrible app that I built that went nowhere. At Mixpanel we have what we call the gap system. I was a self-taught coder.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52