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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. Sound familiar?

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How to lead a product team with context?

UX Studio: Product Management

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. Today there is a new school of leadership emerging to remove this frustration. It’s called empowering leadership. Context: the most important tool to empower your team.

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Why Acting Like the “CEO” of Your Product Might Be Doing More Harm Than Good.

The Product Coalition

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. This is a classic leadership trap that many leaders (not just CEOs) often fall into.

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Upskilling for Product Managers

The Product Cafe

You need to understand the strengths of your team members. Even with a talented team, success becomes unattainable if their goals diverge from yours. Even with a talented team, success becomes unattainable if their goals diverge from yours. Therefore, for you to be successful, your team needs to be aligned with your goals.

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Leading Through Shared Goals

Roman Pichler

The Product Leadership Conundrum. But you can’t accomplish it on your own and rely on the development team and stakeholders. The former describes the problem that users want to see addressed, for example, lose weight , or the benefit that users want to obtain, for instance, reduce the risk of developing diabetes.

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3 Pitfalls to Avoid When Setting Goals for Product Managers

The Product Coalition

Here is a new way to look at product management goals, and make them a useful tool for both you and your team. as one would expect, had a lot of experience in setting systems up, keeping everything running and organized, with proper procedures and dashboards in place. So if you need the team to focus on a certain area?—?say

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TEI 217: 50% of what makes product managers successful that most are missing – with Paresh Shah

Product Innovation Educators

That is where I spend much of my time helping product managers and teams. The other sphere is competency in what is often called the soft skills and aligned with leadership. We have created the 7 7 7 leadership transformation model. One is competency in the processes, practices, and tools of product management.