Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features. So over the years, we’ve been able to build internal tools to cater to our team needs. .

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? The best solution is to ask them directly. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue. California is the home of technology and innovation. We also develop products of our own, namely UXfolio, Copyfolio, and Archifolio.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

ProductPlan

FEBRUARY 8, 2022

While product management focuses on the customer, the product operations manager’s customer is the product team. So, the product operations manager’s responsibilities fall into four broad categories. Implementing or optimizing systems and processes. Offloading non-core product management tasks.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

ProductPlan

MAY 17, 2022

The role of product operations may be relatively new on the product scene. But one consistent thread is the major role they play in managing the product stack of tools. This is one of the key decision points product team leaders often delegate to product operations. User Tracking and Analysis Tools.

Data Visualization 52

Data Visualization Research Software Reporting Tools Analytic Tools 52

ProductPlan

FEBRUARY 15, 2022

As a result, product operations career evolution has more to do with the organization’s specific needs, size, budget, and industry. A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. What is the Product Operations Career Path? Data is important.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Centercode

AUGUST 7, 2020

They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall. In the months before a product launch or new release, opportunity costs run rampant. Product Managers. Fix them before your product goes to market.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Intercom, Inc.

FEBRUARY 24, 2021

That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports. Drive informed business decisions with custom reports. Create detailed new dashboards with custom reports.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Mixpanel

DECEMBER 7, 2022

We’re excited to introduce Mixpanel Boards, which replaces our existing dashboards with an expressive workspace for collaborative, aligned decision-making. Unlike an inflexible dashboard that only shows metrics, Boards empowers teams to share complete context, dig into the data, and make better decisions together. Before and after.

Data Visualization 52

Data Visualization Dashboard Analytic Tools Reporting Tools 52

ProductPlan

OCTOBER 6, 2022

Now, after a decade of managing products and advising, I find it exciting. Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety.

Product Research 88

Product Research User Testing Research Software Feedback Software 88

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

Usersnap

JULY 22, 2019

Who doesn’t like to use a product that looks pretty? Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design? The questions lingering in your mind may be: How important is design to product success? This ultimately helps increase the number of people using your product.

User Testing 88

User Testing Customer Experience Product Research Feedback Software 88

Mixpanel

OCTOBER 6, 2022

With that caveat, I have seen companies with struggling products slowly, over time, lose top-of-funnel traffic. Pageviews drop as customers stop referring the product, companies stop wanting to partner with subpar tooling, and press mentions are increasingly hard to achieve. You’ve got to bridge Marketing and Product.

Data Visualization 59

Data Visualization Onboarding KPIs Marketing Analytic Tools 59

Userpilot

APRIL 8, 2021

We know giving you run-of-the-mill solutions like ‘keep UX debt/design log and refactor your designs regularly’ isn’t really practical or helpful. UX debt increases Software Entropy – as your design becomes more and more complex and difficult to maintain as you tweak and build upon it over time. Same with software.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. a product leader. Create a strong system of accountability.

Systems Review 131

Systems Review Feedback Software Weak Development Team Technical Review 131

Roadmunk

SEPTEMBER 28, 2017

When I arrived, it was about building a product team, process and structure. But it sometimes means product design and technology is not necessarily developed in the way it could be. Going outside in is a more iterative, discovery- and test-based approach to product launches. Where’s recirculation going?

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Userpilot

MARCH 18, 2021

Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups. vs. The Product Growth Tool for Product Teams. If you’re a mid market company with a product team you’d probably go for ‘the Product Growth Tool for Product Teams’.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

APRIL 7, 2024

The approach to managing SaaS products is entirely different from traditional on-premise software. So, whether you’re a new SaaS product manager, an experienced PM for traditional software, or just interested in gaining more knowledge, this article is for you. Iterate product enhancements with A/B testing.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

PMLesson's Ace the PM Interview

MAY 4, 2020

To add some color to this picture, two product managers from different fields–an enterprise PM from IBM and a consumer PM from Google–share a typical day in their lives. A day in the life of Kevin Wei, an enterprise product manager. By "health", I'm referring to checking my metrics dashboard to ensure everything is running smoothly.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Gainsight

MARCH 31, 2020

In addition, 60–70% of sales leaders polled are reporting delayed sales cycles. Sharing adoption reports with your customers. Product release emails customized based on entitlements or usage, etc. Have the option to access this information from other tools – e.g., mobile app, Slack, etc. and push them to Slack.

Data Visualization 85

Data Visualization User Testing Customer Experience Customer Feedback 85

Userpilot

JUNE 7, 2021

This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What are the different types of SaaS marketing automation tools? Best SaaS marketing automation tools for SaaS. Best SaaS marketing automation tools for email. Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

ProductPlan

SEPTEMBER 2, 2022

The ugly truth is product launches are a messy business. There are launch activities to track, expectations to manage, and stakeholders to hold accountable. Product teams carry this burden alone without the help of proper tooling for far too long. Building manual, time-intensive reports to access launch progress.

Reporting Tools 82

Reporting Tools Customer Communications Research Software Marketing 82

ProductPlan

APRIL 7, 2022

Executing a product launch is no easy feat, and it requires designing, building, and testing a product. The post-launch preferred state of being might be congratulatory drinks and cigars followed by sweatpants and lazy mornings. The launch can propel the product and business to even further heights.

Product launches 59

Product launches Data Visualization User Testing Customer Experience 59

Userpilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Allocate tickets to the right customer service team member using NLP and AI to reduce ticket resolution time. Book a demo to learn more!

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. Typically, product managers are responsible for market and user research, product discovery , feature prioritization , and roadmapping. Product analytics dashboard in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Userpilot

JUNE 8, 2022

Do you implement product management analytics from the onset of a product launch to understand user behavior and timely improve the product based on the findings? Ready to dive into product management analytics? Product management analytics revolves around the understanding of user behavior across your product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

OCTOBER 13, 2021

Use a tool like Userpilot and build and customize UI modals to fit your brand and announcement. 3 – New product launch announcement UI modal. These could announce upcoming updates, service interruptions, or issues that are currently being addressed by your developers. Have a descriptive title in every modal window.

Feedback Software 98

Feedback Software Reporting Tools User Testing Customer Experience 98

The Product Coalition

OCTOBER 25, 2018

Tools such as Skype or Zoom or Join.me E.g. in the initial days of product launch, it is important to get feedback on discovery, sign up and onboarding process. Reporting Bias Reporting bias often manifests as de-emphasizing data sources that are a little harder to see, more complex to dive into or less quantified.

User Testing 60

User Testing Customer Feedback Data Visualization Customer Experience 60

Andrew Chen

JANUARY 9, 2020

How the work of the future will come from new tools, new media formats, and new monetization formats — and how the Passion Economy is different than the Gig Economy. Really interesting report if you’re interested in podcasting/audio and the emerging industry around it. Dashboard clutter. The product launch.

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Our platform is a unified system.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Andrew Chen

JANUARY 9, 2020

How the work of the future will come from new tools, new media formats, and new monetization formats — and how the Passion Economy is different than the Gig Economy. Really interesting report if you’re interested in podcasting/audio and the emerging industry around it. Dashboard clutter. The product launch.

User Testing 52

User Testing Data Visualization Product Marketing Marketing 52

Userpilot

JULY 18, 2023

The growth product manager focuses on improving customer acquisition, retention, and other important KPIs. AI product managers specialize in developing and implementing AI-powered solutions. Product launch manager plans and oversees product and feature releases. Roadmaps are essential communication tools.

Data Visualization 98

Data Visualization Product Research User Testing Onboarding KPIs 98

Gainsight

OCTOBER 6, 2022

We’ve also built product updates to execute these winning plays. Here’s a look at four durable growth plays that we unpacked at our quarterly product launch event Evolve , and the new features we rolled out to help you achieve them. . Grow through your product. But we didn’t stop there.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mixpanel

MARCH 30, 2023

Product experiments and feature launches take too long to measure success. Some of these companies have even implemented product analytics but don’t have strong internal practices. In that case, it’s just another tool in the tech stack and doesn’t drive value. They don’t see any real impacts on their product development.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 105

Intercom, Inc.

AUGUST 25, 2020

Ideally anyone who’s building the product should have a vested interest in how it is spoken about externally and how you sell it to end users. The democratization of software adoption doesn’t necessarily work at scale. Ideally when they land in a product, you’ll say: “Welcome power company.

Marketing 238

Marketing Feedback Software Onboarding KPIs Reporting Tools 238