Userpilot

NOVEMBER 7, 2024

Reports & analytics : Provide tailored analytics, dashboards, and reporting capabilities to track customer engagement, identify trends , and enable data-driven decision-making for improved customer success. Reporting and dashboards for outcome tracking. Reporting and dashboards for keeping a real-time pulse on customer sentiment.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 31, 2024

Lack of team resources. Now, developing an in-house solution typically requires a long development cycle, model testing, and ongoing maintenance—which can easily deplete both financial and human resources. Creating an expansion revenue dashboard with Userpilot without coding. Outdated technology.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Alchemer Mobile

JUNE 4, 2019

Appsee is a mobile app analytics platform that focuses on qualitative data and is designed to help inform UX decisions. Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? This is where the NPS dashboard comes in. Let’s see how the dashboard can help you extract insights from NPS responses and improve customer loyalty. What is the NPS dashboard? Why do you need an NPS dashboard?

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Userpilot

OCTOBER 28, 2024

This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. You don’t want to send project managers on the ideal path for UX designers, after all. You can do this by creating a resource center.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. UX design principles are guidelines that aid the process. Let’s dive right in!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

MAY 28, 2025

You can target specific segments, configure when the survey appears, and analyze results from the dashboard. Analytics dashboard: Track screen engagement, flow completion rates , and drop-offs. Segment-specific dashboards make it easy to measure whats working for each audience. Collect user feedback effectively with Userpilo t.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software User Testing 82

Sachin Rekhi

FEBRUARY 16, 2020

In early-stage startups, product managers are often responsible for executing all of their own customer research, while in larger organizations product managers often work closely with designers, UX researchers, or product marketers to accomplish this. Execution: Metrics Dashboards.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Optimizing for search engines and not humans While SEO is important, it shouldn’t come at the expense of good UX.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. What’s the business impact of this challenge for SaaS teams?

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. TL;DR Onboarding UX refers to the design framework that shapes how users interact with your product during onboarding. Self-help resource centers.

Feedback Software 98

Feedback Software Research Software UX User Testing 98

Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. Digging deeper into user problems helps UX designers identify user pain points and create experiences that fulfill their needs. Plus, it allows UX designers to create frictionless experiences that meet user expectations.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

Product Talk

FEBRUARY 14, 2024

To prepare for the workshop, Tali created a fictional case study, and with the help of ChatGPT, she generated six interview snapshots and some analytics dashboards. Tweet This Tali shares another major observation about team structure and resources: “We don’t all have the privilege of working in companies that have a product trio in place.”

Analytic Tools 316

Analytic Tools Research Software Product Research User Testing 316

Userpilot

JUNE 30, 2025

We implement this approach by embedding them into onboarding UX patterns such as modals and tooltips. Embed tutorial videos in your resource center for self-serve support Integrate videos to an in-app hub so that users can find answers when they need them. Measure onboarding performance with Userpilot ’s email analytics dashboard.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

UX Planet

FEBRUARY 5, 2025

Its a leap of faith in their engineering counterpartsdelegating ownership of a UX decision. If the UXs long-term and holistic considerations are included in the final solution, then its cooperation. If the UXs long-term and holistic considerations are included in the final solution, then its cooperation.

Technical Advisors 78

Technical Advisors Analytic Tools Feedback Software Reporting Tools 78

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

MAY 30, 2025

One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. Update dashboards and alerts: I edit my custom dashboards to reflect the new metrics, so I can monitor them at a glance. Tracking mobile app performance metrics can feel daunting. I archive ones that dont.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

AUGUST 17, 2024

We’ve talked to Isa Olsson, UX Researcher and Designer. Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation. Zoezi uses Userpilot mainly to: Monitor product usage from the analytics dashboards. Track page visits.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

UX Planet

FEBRUARY 6, 2025

Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes. Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice?

Banking 77

Banking Data Visualization Customer Experience Feedback Software 77

Userpilot

MARCH 5, 2025

Factors I consider when evaluating customer analytics tools Important core features Analytics dashboards : Provide real-time visualizations of key performance indicators (like active users and page views) at a glance, so you can easily track changes. Example of a Userpilot dashboard showing free trial to paid user conversion rate.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 19, 2024

To retain users, continuous improvement of your UX optimization efforts is critical. This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization. Measure your UX optimization efforts. Offer self-service support with a resource center to remove friction.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

APRIL 30, 2025

For example, if customers skip connecting to a third-party integration like Google Analytics with your app, create a slideout that guides them step by step or links them to your in-app resource center. Whatfix: Whatfix focuses on employee onboarding with in-app walkthroughs and self-help resources on mobile.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

MAY 17, 2025

Instead of a static dashboard, users see a tailored path that feels relevant every time they open the app. This simple UX touch helps increase the mobile app's retention rate and motivates users to return. #6 Google Maps improves customer retention with subtle UX like recent search recall.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Reveal

JUNE 27, 2025

Your UX is evolving. This disconnect isn’t just a UX issue. Reveal transforms BI from a separate system into a product-native experience —with full control over branding, UX, and data delivery at scale. Think dashboards built by analysts, delivered through scheduled reports, and governed tightly by IT.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

UX Planet

DECEMBER 6, 2024

Written by Mary Moore, copywriter at Shakuro As a UI/UX designer or a startup founder, youre likely acutely aware of the countless challenges that come with this task. Take advantage of Agile methodologies and opt for the MVP version to save resources. Then make necessary adjustments and improvements to thebuild.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 30, 2025

Resource center. Dashboards. You can track key metrics on mobile engagement with custom dashboards. Not to mention that you also have to have an enterprise budget and engineering resources to spare. Custom dashboards and reports. Full-screen announcements, modals , or small banners at the top/bottom of the screen.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

AUGUST 6, 2024

Userpilot dashboard. For a great onboarding experience, create checklists and interactive product tours or delight users with a self-serve in-app resource center. Besides product teams, Pendo comes in handy for customer success, marketing, and UX design teams. Pendo dashboard. Trello dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Centercode

JUNE 24, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

The Product Coalition

JULY 13, 2022

Their tightly packed visual dashboards organize the data in a way that makes it easy to map out sales funnels, track common paths, uncover behavior patterns, and identify friction points. As a mobile-friendly solution, UXCam’s offers push notifications, so your support and UX teams can connect with specific user segments more easily.

Data Visualization 146

Data Visualization Analytic Tools Feedback Software Reporting Tools 146

Userpilot

JULY 10, 2024

UX/UI consistency and standards. Provide resources like tooltips , guides, FAQs, and tutorials in a help desk. Jakob Nielsen introduced these in the early 90s to standardize what a good UI/UX meant. This guideline invites you to replicate the user mental models in UX to make your software more intuitive and predictable.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Userpilot

MARCH 18, 2025

The cost of fragmented engagement solutions Relying on multiple fragmented engagement tools complicates customer workflows and drains your resources. UX teams As a UX designer, understanding why users abandon critical flows, like mobile app checkouts, is guesswork without visibility into their actual behavior.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52