Alchemer Mobile

JUNE 30, 2020

Lifestyle mobile app downloads have seen a surge in the last few months due to COVID-19. And that’s where our 2020 Mobile App Customer Engagement Benchmark Report comes in! And that’s where our 2020 Mobile App Customer Engagement Benchmark Report comes in! Mobile app customer retention data.

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

Intercom, Inc.

MARCH 31, 2021

Download The Ultimate Guide to Conversational Support. This also empowers your team to do what they do best – using their product knowledge, technical expertise, and empathy skills to keep customers satisfied and ensure they’re getting long-term value from your product or service. Seamlessly manage all of your tools from one inbox.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. Data included in the report: The profile of an average app in the Retail/Shopping category. Mobile app customer retention data.

Feedback Software 147

Feedback Software Customer Feedback User Testing Customer Experience 147

Intercom, Inc.

APRIL 29, 2020

By now, we’ve all received those hundreds of COVID-19 emails from services that we maybe used once 10 years ago. For one, we didn’t want to spam all our users and so we used our own data in Intercom to identify dormant users and took them off the list. Automatically give customers what they need.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Alchemer Mobile

JUNE 16, 2020

Download the 2020 Mobile Customer Engagement Benchmark Report for Travel Apps. We gathered mobile customer engagement data from more than 800 apps with 5,000 active users or more, analyzed it all, and packaged it up into a cohesive report for you. Mobile app customer retention data. Customer sentiment distribution.

Travel 147

Travel Feedback Software Customer Feedback User Testing 147

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

AUGUST 10, 2020

For a time when it launched, Rippl was New Zealand’s most downloaded app, surpassing Facebook and Instagram with over 72,000 downloads in its first week on the market. I am particularly impressed by Rippl’s approach to information collection, which embodies the principle of data minimisation.”.

Research Software 197

Research Software Customer Experience Government User Testing 197

Intercom, Inc.

NOVEMBER 20, 2018

It is important to use these initial interactions as a means to gain insights that can be fed back to product development to improve your solution and to ensure that your product helps deal with a pain that your target market has. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. Having this data at your fingertips helps you and your team nail personalization and, ultimately, retain happy customers!

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Third, a new visual bot builder.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Intercom, Inc.

NOVEMBER 5, 2018

In the past month, we have released seven new features to help you deliver more personal experiences at scale through both intelligent automation and a data-driven understanding of your customers. Measure conversions from the Messenger with the Google Analytics app. Automation has been an important theme for us recently.

Customer Experience 120

Customer Experience Data Visualization Analytic Tools Customer Feedback 120

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. Furthermore, we explore how to choose the best platform for your company and the must-have features for the best customer engagement tools. Revenue growth. Source: www.superoffice.com.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

ProductPlan

MARCH 17, 2020

increase free-trial downloads by 50% in the next six months), and initiatives (e.g., upsell new services). Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common inbound effort activities include: Setting the vision.

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. What’s more, those product managers reported spending: Almost 75% of their time on tactical activities. The same data can help in tracking profitability. Consider win-loss analysis.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Intercom, Inc.

MAY 10, 2018

Here are five quick takeaways: Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. Switching to a different service is something that takes a lot of effort.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Userpilot

MARCH 29, 2024

As a product growth brand, Userpilot's webinars discuss everything from product analytics to SaaS product metrics, user onboarding best practices, and user feedback techniques. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Userpilot

AUGUST 14, 2023

It encourages prospects to engage with your brand and boosts the content’s search engine ranking to draw more inbound traffic. It can bring thousands of web visitors, app downloads, and loyal customers. Moreover, you can use the data from the survey to segment your target audience based on their common characteristics.

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing Customer Experience 98

Pragmatic Marketing

OCTOBER 11, 2019

Hello and welcome to the Pragmatic Live podcast series where we tackle the biggest challenges facing today's product management, product marketing, and other market and data driven professionals with some of the best minds in the industry. You know, I think we're going out and we're looking to see what's happening in our space. Rebecca.

Product launches 70

Product launches User Testing Research Software Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

Hello and welcome to the Pragmatic Live podcast series where we tackle the biggest challenges facing today's product management, product marketing, and other market and data driven professionals with some of the best minds in the industry. You know, I think we're going out and we're looking to see what's happening in our space. Rebecca.

Product launches 70

Product launches User Testing Research Software Product Research 70

Andrew Chen

MAY 14, 2018

Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. Switching to a different service is something that takes a lot of effort. Hope you enjoy! -A].

User Testing 71

User Testing Customer Experience Onboarding KPIs Customer Feedback 71

Intercom, Inc.

MARCH 19, 2019

The best marketing in the world can’t help you if your product or service isn’t up to scratch. Affiliate marketing : The practice of paying other website owners (your “affiliates”) to recommend your product or service. Referrals : Programs where you pay existing customers to recommend your product or services.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166

Lenny Rachitsky

MARCH 12, 2024

Don’t miss Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my PM recruiting service (we help you hire Sr. I’m approaching two years of podcasting (and just crossed 10M downloads!), The state of analytics in the podcasting space stinks. Q: What’s in your podcast stack?

Technical Review 141

Technical Review Analytic Tools Research Software Feedback Software 141

Intercom, Inc.

NOVEMBER 23, 2022

In 2012, looking to build something of his own, Patrick founded ProfitWell , a suite of products to help SaaS companies grow by optimizing pricing, reducing churn, and getting accurate revenue reporting. For those who know me, I tend to be pretty analytical, even if it’s qualitative. What are we trying to figure out?

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Usersnap

SEPTEMBER 27, 2022

Today I’m going to present you with 10 excellent open-source bug tracking tools that help you to get started with the bug tracking game. Most open source tools are the easiest way to learn something new or to set up a new workflow within your team. Test Reports and Analytics. Why open source bug trackers?

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19