Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. Well, when onboarding new users, that approach is about as effective as trying to fit everyone into the same pair of pants.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

FEBRUARY 13, 2025

You know your product collects tons of data. Data visualization tools help turn your messy spreadsheets into clear, interactive insights. The best ones dont even need SQL or data science skills. Because product analytics should be easy and accessible for everyone, not just data experts.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Userpilot

MAY 6, 2025

When you’re building a mobile product , data is your lifeline. Whether for tracking feature adoption or spotting drop-off points, the right analytics tool can make or break your growth. Some tools are great for marketers, and others are for product or development teams.

Data Visualization 68

Data Visualization Analytic Tools Feedback Software Reporting Tools 68

Userpilot

MAY 27, 2025

Its not just the design, features, or marketing. It’s what you do with the behavior data your app collects. And by behavior data, I dont mean installs (thats the easy part). I mean what happens after the download: how users navigate, what features they engage with, and where they drop off.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Data Visualization 93

Userpilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. But your product doesn’t have to be that way! In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Userpilot

MAY 30, 2025

Tracking mobile app performance metrics can feel daunting. One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. You aim to extract meaningful insights to improve app performance and user engagement. Will this metric help me identify a problem?

Onboarding KPIs 82

Onboarding KPIs Feedback Software Analytic Tools Research Software 82

Userpilot

NOVEMBER 14, 2024

A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans. This metric helps SaaS companies track the effectiveness of their expansion efforts.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

NOVEMBER 29, 2024

According to product expert Dan Olsen , it’s because their “bucket” — the product itself — is leaky. Dan, a Stanford-trained engineer with experience guiding companies like Intuit, understands how to optimize your product metrics for growth by focusing on retention and building a product users truly value.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Analytic Tools 105

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics?

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

JUNE 2, 2025

Nearly 60% of mobile teams still rely on self-hosted push tools. They trade short-term savings for long-term pain: no analytics, poor timing control, and zero personalization. This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. Lets get started.

Analytic Tools 99

Analytic Tools Data Visualization Onboarding KPIs User Testing 99

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Dashboards display critical business data in real-time, streamlining decision-making and focusing on key metrics. Let’s dive in!

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

Userpilot

MARCH 30, 2025

Without measuring and aggressively improving the right mobile app metrics, youll struggle to stay afloat. This article will cover 14 metrics to help you achieve just that. Overview: Mobile app analytics metrics Below is a quick summary of the mobile metrics every PM should be tracking. The competition is stiff.

Analytic Tools 93

Analytic Tools Research Software Onboarding KPIs Data Visualization 93

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Alchemer Mobile

JUNE 4, 2019

What tools do you use? How do you manage all of that data? We’ve compiled a list of the best tools for mobile in-app feedback —from the technical, back-end side to A/B testing to analyzing VOC (voice of customer). One of the most unique features is their in-app touch heatmaps. Where do you start? Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

NOVEMBER 7, 2024

What is an interactive product demo? An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Why build interactive demos for your SaaS product? This results in faster Aha!

Demo 102

Demo Analytic Tools Feedback Software Research Software 102

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? moment ," where the core value proposition of your service becomes clear and tangible.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Userpilot

JANUARY 29, 2025

In 2006, British mathematician Clive Humby made the infamous statement: Data is the new oil. Like oil, raw data needs to be refined, processed and turned into something useful because its value lies in its potential. Unfortunately, most people have yet to understand what it truly means to use data. The toughest challenge?

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Choose the best fit for your needs and transform data into actionable strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 25, 2025

Quantitative data alone doesn’t reveal intent, only outcomes. By combining contextual insights from session replays , heatmaps, and behavior analytics, user session analysis helps you interpret metrics through the lens of real user journeys. Tools can track every click and interaction.

Data Visualization 85

Data Visualization User Testing Customer Feedback Customer Experience 85

Userpilot

MAY 17, 2025

Tracking user behavior analytics in mobile apps is a whole different challenge compared to the web. Without a global DOM or easy auto-capture tools, tracking mobile app user behavior takes more planning. And the behavioral data you do collect depends on what you choose to track and how you track it. Mobile analytics ?

Data Visualization 62

Data Visualization Analytic Tools Feedback Software Reporting Tools 62

Userpilot

MAY 14, 2024

Are you wondering how the new Userpilot custom analytics dashboards can help you drive product growth? In this article, you will learn about the main benefits of custom product analytics dashboards and how to create them in Userpilot. Userpilot is a robust analytics tool so you can use its own data.

Data Visualization 105

Data Visualization Dashboard Customer Feedback Analytic Tools 105

Userpilot

DECEMBER 29, 2024

At Userpilot, NPS is an integral part of our product. This is mainly because NPS was sold as a quantitative metric that is the ultimate indicator of growthespecially in product management. This metric ended up being adopted by companies in every industry. But lets be honest, NPS sucks at times. The sad truth is: its not.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

The Product Guy

MAY 7, 2020

Guest Post by: Vivek Karna (Mentee, Session 11, The Product Mentor) [Paired with Mentor, John Masterson]. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . Introduction. Understanding the Role Definition.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

Userpilot

FEBRUARY 9, 2025

Many product teams fall into the same trapmistaking engagement for success. However, without qualitative feedback and behavioral insights, teams risk misreading signals, leading to frustration and churn. User feedback is valuable , but without data, its just opinions. Key differences between data types. The problem?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

JULY 2, 2024

A self-service data platform is the backbone of informed decision-making and a growing SaaS business. But how do you choose the right data platform for product analytics ? Let’s go over what a data platform is, its importance, and the must-have features you should consider to choose the right platform for you.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Research Software 105

Alchemer Mobile

MAY 19, 2021

Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

MAY 13, 2024

When it comes to product management, you need to look at different SaaS dashboard examples to see what kind of product analytics you can measure, and how. So what are the most important types of dashboards and which ones are the best for you? Ready to transform your data into actionable insights?

Data Visualization 105

Data Visualization Dashboard Analytic Tools Onboarding KPIs 105

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. Does customer research help build better products? The short answer: yes.

Research Software 77

Research Software User Testing Analytic Tools Feedback Software 77

Userpilot

FEBRUARY 4, 2025

Tracking the right user metrics helps you precisely identify issues in the product experience rather than feeling lost in a sea of data. Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

JULY 22, 2024

In a fast-paced industry like SaaS, leveraging business analytics effectively can be the key to staying competitive and driving product growth. Business analytics offers invaluable insights that help SaaS companies optimize operations, enhance customer experiences, and make data-driven decisions.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

The Product Coalition

MARCH 15, 2023

Chances are the ones you frequently use have a simple, intuitive app onboarding process. If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. Effective onboarding is also necessary to set your users up to use your app successfully.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

Userpilot

MAY 27, 2025

We covered everything from features to pricing, along with insights from real users. Youll also see where WalkMe performs best and when another tool might be a better fit for mobile app engagement. It helps app owners guide new users, promote feature adoption , and deliver employee training, all within the mobile app experience.

Software Review 69

Software Review Onboarding KPIs Data Visualization Analytic Tools 69

Userpilot

MARCH 4, 2025

Thats where real user monitoring tools come inthey provide real-time insights into how users engage with the app , helping you detect performance issues before they impact your bottom line. Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. Weve done the research for you!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MAY 31, 2024

Would you like to learn how to design a SaaS metrics dashboard for your team without any coding? In the article, you will find examples of various SaaS dashboards and learn how to create them with Userpilot analytics. We also explain what metrics you may want to track and how to use the insights they offer.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Dashboard 105

Product Talk

JULY 17, 2024

Why are product teams shifting from focusing on outputs to focusing on outcomes? How do you identify product outcomes? How can product leaders hold teams accountable to outcomes? It provides a focal point for the product team and serves as a guiding light for their discovery efforts. What is a desired outcome?

Product Research 335

Product Research Onboarding KPIs Data Visualization Customer Experience 335