UX Planet

FEBRUARY 5, 2025

Moreover, the product pages were shrouded in ambiguity, not providing the clarity and insightful descriptions necessary for coaxing a credit card out of hibernation. Indeed, as data suggests , streamlining the path users take through a website can significantly improve conversion funnels.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

UX Planet

FEBRUARY 6, 2025

Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop. Focus on in-app feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Mine the Data. When a customer asks the presenter for clarification, it is a good tip-off that your UI or text may not be clear enough or as intuitive as possible. Mine the Data.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 105

Data Visualization Feedback Software User Testing Product Research 105

Amplitude

NOVEMBER 9, 2020

They’re product/marketing hybrids who have learned how to capture and read customer data in real time. In more than 20 years as a consultant helping businesses achieve digital transformation , I’ve noticed that successful growth hackers approach customer data in a radically different way than legacy enterprise businesses.

Data Visualization 90

Data Visualization Customer Feedback Customer Experience Analytic Tools 90

Mind the Product

JANUARY 7, 2019

It articulates a step-by-step approach to building a presentation: 1) Share your story; 2) Outline your talk; 3) Deliver your MVP (Minimum Viable Product). For product people, building presentations can be a lot of fun. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics.

Product Research 167

Product Research Data Visualization Feedback Software User Testing 167

Userpilot

NOVEMBER 8, 2022

What are feedback loops? That’s exactly what Peep Laja, the Founder and CEO of CXL and Wynter , talked about in his presentation at the 2022 Product Drive Summit ! How to Speed Up Your Feedback Loops by Peep Laja. How to Speed Up Your Feedback Loops by Peep Laja. What are feedback loops?

Product Research 98

Product Research Feedback Loop User Testing Customer Feedback 98

The Product Guy

APRIL 23, 2020

Mental models are tools for getting at what is most important as quickly as possible. It’s a feedback loop to tell me if something needs a second look for course correction. I was so focused on coming up with data sets I thought were clever. We recently talked about my next big project of revamping our student tools.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Mind the Product

FEBRUARY 16, 2017

When it comes to successfully implementing a data-informed approach to product analytics, it’s easy to find lists of tips and tactics. But we do have common methodologies for framing questions and answering them, for figuring out what’s interesting in your data, experimenting, learning, and growing.

Analytic Tools 160

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 160

Userpilot

AUGUST 17, 2024

In his presentation, ‘How to Optimize Your Product Metrics for Growth’ , he will share tips on how to fix leaky funnels. His lean product analytics framework consists of 5 steps: Choose the metrics to track. What is lean product analytics? Lean product analytics is a key component of the Lean Product Methodology.

Data Visualization 105

Data Visualization Onboarding KPIs Customer Feedback Analytic Tools 105

Userpilot

MAY 30, 2024

How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Visualize the collected customer data to identify patterns. Improve your service interactions.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

The Product Coalition

FEBRUARY 1, 2021

A nice photo may provide us with some degree of insight into what someone once did, or their personality at that specific moment or period in time. However, it doesn’t give us any real valuable insight into their present situation, their character or personality, whether or not they’ve changed, or how their future will pan out.

Customer Experience 179

Customer Experience Data Visualization Product Research User Testing 179

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. If so, ranking could help.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Userpilot

AUGUST 27, 2024

In HubSpot’s consumer behavior trends report, 72% of consumers said they’re more likely to make purchase decisions with a brand they can trust their data with. TL;DR Gather customer feedback : Actively collecting and acting on customer feedback enhances user experience, builds loyalty, and helps guide product development.

User Testing 104

User Testing Analytic Tools Feedback Software Research Software 104

Mind the Product

JANUARY 8, 2018

They are masters at sharing insights across the organization and helping everyone to understand the product they are building and why. That’s why we have product analytics. In a world where data is the voice of your users at scale, product analytics software is the translator. Where does the additional context come from?

Data Visualization 149

Data Visualization Analytic Tools Customer Feedback Product Research 149

Intercom, Inc.

JULY 5, 2022

I designed and presented my ideas using high-fidelity mockups. System design is a representation of how your solution works conceptually – what are the objects in your system and how does data flow between them? Typically it’s presented as a diagram. This is the second post in a series exploring our product principles.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Usersnap

AUGUST 26, 2021

These include: Customer reviews Complaints and bug reports Requests for new features and services Satisfaction of customer experience Questions/inquiries. What is customer feedback? Put simply, customer feedback is any piece of information that customers give to a business about their experience with a product or service.

User Testing 119

User Testing Feedback Software Customer Feedback Customer Experience 119

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop!

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Tools like Usersnap streamline the Product Discovery Lifecycle (PDLC) by providing actionable feedback and insights that guide informed decision-making across discovery, design, and development.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

MAY 27, 2025

This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. These product management tools cover everything from analytics to project tracking, ensuring you’re equipped to enhance your product management processes. ” Vrutik P.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 22, 2023

Research democratization empowers staff at every level to make data-driven decisions. Access is about sharing research insights with other teams and training them on how to interpret the results. To own research means to have complete control over its objectives, methodology, and data analysis. Let’s get right to it.

Research Software 105

Research Software Data Visualization User Testing Product Research 105

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article.

Data Visualization 95

Data Visualization Analytic Tools User Testing Feedback Software 95

Userpilot

APRIL 24, 2025

Recommended product manager job openings in data-driven companies 1. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions. Analytical mindset, proven experience working cross-functionally to turn data insights into strategic decisions.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

MARCH 21, 2024

Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention. User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Product Talk

AUGUST 4, 2021

But blog analytics (views and shares) don’t track impact. This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. Tweet This. Tweet This.

Product Research 299

Product Research Books User Testing Feedback Software 299

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. What is customer relationship marketing? . This process is called customer relationship marketing.

Reporting Tools 118

Reporting Tools Feedback Software User Testing Data Visualization 118

Userpilot

MAY 21, 2024

Offer self-service options : Implementing self-service support through in-app resources enhances the customer experience by allowing them to solve issues independently. Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

MAY 22, 2023

Building customer journey maps to illustrate touchpoints and interactions visually. Offer self-service support in multiple formats and an in-app resource center. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Product Research 96

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. A bird’s-eye view of churn is great for informational purposes, but that data is not yet actionable. Userpilot’s cohort analysis feature makes it easy to generate these insights.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

SEPTEMBER 9, 2024

Userpilot offers different features for executing a customer-led marketing strategy, such as: Event analytics to understand the customer journey. In-app surveys to collect customer feedback. Get a demo and see how Userpilot can help you collect useful data and trigger personalized experiences customers love.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Gainsight

MARCH 8, 2022

We wanted to give you the tools for durable growth — the kind that elevates your company above your competitors and allows you to evolve in new ways for your customers. . CSQLs offer Sales opportunities to work on warmer leads because they are surfaced based on customer data, insights, and interactions from your own CS teams. .

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Userpilot

APRIL 18, 2023

Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. TL;DR A customer satisfaction survey is a questionnaire created to collect customer feedback and measure customer satisfaction.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? How to create pop-ups easily with tools and the best practices to keep in mind while doing so. Use a survey tool such as software or add-on survey widgets; 2. Create it from scratch.

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98