The Product Coalition

MARCH 1, 2022

Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. How hard are you working the following methods for customer insight collection ? Customer feedback insights will help your product team prioritize , make improvements, and achieve long-term goals.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Healthcare apps are divided into three subcategories: Medical (public health, condition management, reproductive services, etc.)

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Intercom, Inc.

NOVEMBER 24, 2021

They’re considered heedless, overly luck-dependent, and almost treasonous by those of us in the data and research domains. This may seem counter-intuitive, but they are as important as evidence, facts, and data. We learn far more by studying the decision itself”. The second challenge is implementing a feedback loop.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Userpilot

APRIL 24, 2024

What AI tools you can use. It also enhances their decision-making processes and provides insights necessary to personalize customer experiences , like onboarding flows for greater satisfaction and loyalty. There are also governance and ethical concerns, like data privacy or AI bias. AI analytics are coming soon.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? If you don’t, you’ve been missing out on a lot of user-generated insights.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

SEPTEMBER 12, 2024

Dealfront is a platform designed to enhance sales and marketing efforts by providing teams with reliable and compliant B2B data. The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. The data team then verifies and corrects the feedback, ensuring data reliability.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Usersnap

AUGUST 5, 2019

Capturing screen images has become a highly popular mode of visual communication in today’s world. As per studies, 90% of information entering the brain is visual and that visuals are processed 60,000 times faster in the brain than text. Let’s check out some amazing tools in today’s marketplace. But, before that ….

Data Visualization 20

Data Visualization Feedback Software Reporting Tools Research Software 20

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Search for a story where you can offer insight through inside knowledge, special skills, or a unique perspective. Tools/frameworks/models, and. Do you think demographics help predict movie taste?

Product Research 167

Product Research Data Visualization Feedback Software User Testing 167

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Mind the Product

JANUARY 8, 2018

They are masters at sharing insights across the organization and helping everyone to understand the product they are building and why. That’s why we have product analytics. In a world where data is the voice of your users at scale, product analytics software is the translator. Where does the additional context come from?

Data Visualization 149

Data Visualization Analytic Tools Customer Feedback Product Research 149

Product Talk

AUGUST 4, 2021

But blog analytics (views and shares) don’t track impact. This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. I wasn’t willing to hope.

Product Research 299

Product Research Books User Testing Feedback Software 299

UserVoice

JULY 4, 2019

There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. So, we’ve gone ahead and compiled a handy list of the best product management tools, grouped by category.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

DECEMBER 22, 2023

Research democratization empowers staff at every level to make data-driven decisions. Access is about sharing research insights with other teams and training them on how to interpret the results. To own research means to have complete control over its objectives, methodology, and data analysis. Let’s get right to it.

Research Software 105

Research Software Data Visualization User Testing Product Research 105

Userpilot

SEPTEMBER 9, 2024

Userpilot offers different features for executing a customer-led marketing strategy, such as: Event analytics to understand the customer journey. In-app surveys to collect customer feedback. Get a demo and see how Userpilot can help you collect useful data and trigger personalized experiences customers love.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

The Basics of Product Management

JUNE 21, 2025

Types of Product Manager Interview Questions Behavioral: “Tell me about a time…” Product Sense: “How would you improve…” Technical: Understanding systems, APIs, and trade-offs Case Study: Real-world scenarios to test your thinking How to Answer: “Tell me about a product you admire” This is a common question to assess your product thinking.

Product Research 40

Product Research Feedback Software Analytic Tools Research Software 40

Usersnap

AUGUST 26, 2021

These include: Customer reviews Complaints and bug reports Requests for new features and services Satisfaction of customer experience Questions/inquiries. What is customer feedback? Put simply, customer feedback is any piece of information that customers give to a business about their experience with a product or service.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. A bird’s-eye view of churn is great for informational purposes, but that data is not yet actionable. Userpilot’s cohort analysis feature makes it easy to generate these insights.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Intercom, Inc.

JULY 15, 2021

Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. It’s easier to build trust when you open the black box – show the quality, the source and diversity of the data, and the rationale of the model. They all report up together. Fergal: Got it.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

MAY 7, 2024

We’ll also explain how to build a VoC program with insights that continuously influence product decisions. TL;DR The VoC is the process of continuously gathering and analyzing customer feedback from multiple sources and summarizing it in one place. To collect VoC insights, you can: Use in-app surveys. Feature usage.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? So let’s go over some of the most important user engagement analytics so you can improve your retention. User engagement analytics tells you whether users are getting value from your product. What is user engagement analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MAY 21, 2024

Offer self-service options : Implementing self-service support through in-app resources enhances the customer experience by allowing them to solve issues independently. Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Gainsight

AUGUST 14, 2019

Since the beginning of business, we’ve been on a journey to accurately evaluate and predict customer needs. How should customer-facing teams predict retention and revenue rates based on users’ behavior? Data has always been the driving force behind SaaS growth. Product Data: The Single Source of Truth.

Onboarding KPIs 107

Onboarding KPIs Data Visualization Analytic Tools Research Software 107

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Create an in-app resource center and offer self-service support on-demand.

Feedback Software 98

Feedback Software Customer Experience Reporting Tools Data Visualization 98

Userpilot

SEPTEMBER 30, 2024

Solution : The team chose Userpilot over UserGuiding due to its mobile optimization and comprehensive analytics, allowing them to create no-code onboarding experiences, analyze performance, and trigger targeted surveys without developer assistance. Moreover, it offers very limited analytics. Book a demo to find out more!

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

MAY 27, 2025

This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. These product management tools cover everything from analytics to project tracking, ensuring you’re equipped to enhance your product management processes. ” Vrutik P.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 10, 2022

TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop. Advertise your product or service more effectively. Financial pain points.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

SEPTEMBER 26, 2024

Unolo is a field service management software designed to help businesses manage and optimize the performance of their field sales and service teams. Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates.

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Alchemer Mobile

JULY 2, 2019

Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas. Data shows that customers expect to be interacted with, and those interactions heavily influence retention.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools. Close the feedback loop so customers know their opinions matter.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

DECEMBER 21, 2022

Four methods for gathering VoC feedback. Collecting data is good but you have to actually relay that customer data to your sales, marketing, or customer support team if you want to see real results from your VoC program. It’s similar to Colonel John Boyd’s OODA loop: Observe > Orient > Decide > Act.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Userpilot

SEPTEMBER 8, 2023

Fix this error by analyzing data across the user journey and using it to create hypotheses for your product experiences. How to fix: Guide your tests by data. Fix this by using data or specialized tools to determine how long your test should last. Dig into your data and cover all sources to avoid false positives.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Userpilot

AUGUST 23, 2021

Plus, we’ll cover all the important insights you can glean from working to understand the nay-sayers. Customer feedback is the key to turning detractors into promoters. Collect qualitative data by asking customers an open-ended follow-up question after an NPS survey. So let’s jump right in! What are NPS detractors?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98