The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. My first question to you is how do you introduce yourself without your name or profession? Problem solving has like three depths.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Amplitude

JANUARY 30, 2019

From marketing and product analytics to experiential analytics, digging into the numbers is deeply rooted in Shayna Stewart’s background. A year ago, her focus on analytics took on another dimension when she began heavily advocating for the importance of a customer-centric product framework. SS: That’s a good one.

Onboarding KPIs 51

Onboarding KPIs User Testing Analytic Tools Data Visualization 51

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. But despite the fact that 81% of people believe data should drive decision making , it’s actually only the case less than one-quarter of the time.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

Mixpanel

JUNE 10, 2020

But in the consumer finance space, sensitivity towards personal financial data makes considerations around product experimentation all the more delicate. So, we completely redesigned the user flow to correct all of these deficiencies, and launched an A/B test of what we felt would be a much more performant variant. Boy, were we wrong.

User Testing 75

User Testing Weak Development Team Product Research Customer Feedback 75

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

As the PM, your job is to find out how the campaign is performing, how the feature is working, how users are reacting to the new feature, what impact has the feature had your engagement and business KPIs, etc. That’s where investing time and energy into building an operations dashboard will pay dividend for years to come.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Gainsight

OCTOBER 14, 2020

Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win. PMs carry the weight of collective feedback on their shoulders, and with the right tools, they can bring the product to the finish line—ultimate customer satisfaction. Breakout Sessions.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Amplitude

JUNE 21, 2018

On any given day I might be working on mockups and designs, digging into our data via Amplitude, white boarding solutions with engineers, interviewing users, testing internal builds, conversing with marketing, and everything in between. What metrics/KPIs are you measured on? Retention is the ultimate KPI.”

Feedback Software 45

Feedback Software Data Visualization User Testing KPI 45

The Product Coalition

NOVEMBER 26, 2019

engineers, designers, data engineers, simply don’t care, or lack “right culture”, but that’s actually rarely the case. It’s hard, time-consuming work that often leaves little room for market research, data analysis, or idea validation, without which it is hard to create products that deliver real impact.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Mind the Product

SEPTEMBER 18, 2018

We test our ideas again and again. Instead of making one-dimensional decisions based on what the data, KPI or OKR says, they have the ability to integrate intuitive knowledge of how the organization thinks and feels into the decision at hand. Absolutely all of this is as it should be. Organizational Awareness in Action.

Feedback Software 126

Feedback Software User Testing Customer Experience KPI 126

Hutwork

MARCH 9, 2018

The data backs it up. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. This insightful article from McKinsey & Company talks about today’s product manager evolving into a mini-CEO. You also need to name KPIs for product people.

Article 82

Article Feedback Software Research Software User Testing 82

The Product Coalition

MARCH 21, 2019

Photo by Javier Allegue Barros on Unsplash “PM”ing your KPIs In Beyond Vanity Metrics , I issued a call to action to pick a KPI that is unmeasurable. But let’s test whether these metrics meet their own goals as stated above. The world where features are A/B tested and the world where they aren’t (or can’t be).

Definition 60

Definition User Testing Product Research KPI 60

Andrew Chen

DECEMBER 18, 2017

Titles are the text that’ll be featured prominently in every tweet, Facebook share, and link – and people will refer to it by name. Titles are best when they can pass the “naked share” test – imagine some text that’s so compelling that even if it’s not linked to anything, people will want to share it.

Blog 110

Blog Analytic Tools Research Software Feedback Software 110

Alchemer Mobile

NOVEMBER 25, 2019

So to give you a little bit of an introduction, and if you’re looking on the webcam, I promise that Robi and I did not coordinate our green and red Christmas attire for today’s webinar, but my name is Ben Johnson. Robi Ganguly: And this is really an ongoing process. Ben Johnson: … so it is an interesting example.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. And I entirely reject gross revenue as a company-wide KPI.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? Getting this qualitative data can be tricky. CSAT Are You Segmenting And Testing Your Customer Satisfaction Survey? Customer experience surveys allow for data calculation that will help measure customer satisfaction rates.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

JANUARY 16, 2023

By gathering these insights, you’ll be able to direct your attention and deploy resources more effectively. That said, you don’t have to limit this KPI to new features since even older features in your product may be underperforming in the time-to-adopt department. Feature and event audit via Userpilot dashboard.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. Analytics helped here, too.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. Analytics helped here, too.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Userpilot

APRIL 19, 2022

Expansion MRR is the main KPI to track revenue growth you gain from current customers through upsells, add-ons, and cross-sells. Figma’s Figjam tests placement and message types when free trials are about to expire. Want to use product experiments and split-test your in-app messaging? Upselling vs cross-selling. Let me guess….

Analytic Tools 98

Analytic Tools Onboarding KPIs User Testing Customer Experience 98

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. Account Attributes are descriptive data (or metadata) associated with a record or user profile. By recording the user’s name as an Account Attribute, for example, it is possible to deliver a more personalized experience.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Modus Create

MAY 20, 2020

This is the second part of an article series about how the technology and product communities can help the world to pivot and work as a cross-functional team by sharing their experiences dealing with uncertainty, difficult decisions, emotions, and data. JTBD, in its simplicity, is a great concept and a very powerful tool.

Framework 98

Framework Data Visualization Agile Customer Experience 98

Userpilot

JULY 29, 2020

This is precisely why so many businesses love to be paid in advance – but for any “as a service” product, that can only be pushed so far. There are loads of other costs you need to take account of as well as CAC – not least the monthly cost of servicing your customers. Here’s an example of honest reporting from Hubspot.

Onboarding KPIs 59

Onboarding KPIs Customer Experience Feedback Software User Testing 59

Userpilot

JULY 29, 2020

This is precisely why so many businesses love to be paid in advance – but for any “as a service” product, that can only be pushed so far. There are loads of other costs you need to take account of as well as CAC – not least the monthly cost of servicing your customers. Here’s an example of honest reporting from Hubspot.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Userpilot

JULY 29, 2020

This is precisely why so many businesses love to be paid in advance – but for any “as a service” product, that can only be pushed so far. There are loads of other costs you need to take account of as well as CAC – not least the monthly cost of servicing your customers. Here’s an example of honest reporting from Hubspot.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. Do your research—collect quantitative and qualitative data. Demographic data (leads & customers). Website analytics.

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

The Product Coalition

APRIL 5, 2020

User onboarding is a process of improving a person’s success with a product or service “ User Onboarding 101?—?Apxor A product tour is when you explain each and every functionality of all the features in the tool. Macros, when you can customize the message text with the user name, giving a more personal touch to it.

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing Customer Feedback 78