Gainsight

DECEMBER 21, 2022

“The best way to predict the future is to invent it.” – Alan Kay. “It’s It’s tough to make predictions, especially about the future.” – Yogi Berra. Given the uncertainty right now, it’s hard to predict what will happen in January—let alone all of 2023. Ops Gets More Important. Monetization.

Data Visualization 52

Data Visualization Customer Experience Support Training Document 52

Userpilot

OCTOBER 26, 2023

Userpilot is comprehensive product adoption software with advanced analytics , feedback, and engagement features. These can be challenging to quantify in monetary terms and include improvements in internal business processes leading to increased productivity or improved customer service , to name just a couple. Implementation costs.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Onboarding KPIs 96

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. Multimedia content support. User segmentation.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) The go-to-market organizations really want something to market and sell.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mironov Consulting

OCTOBER 19, 2022

  Not everything that’s reported as a bug is a bug – or should be fixed.  Customers become a professional services/custom consulting company. There’s no ongoing support model.  When  Here’s my thinking. [1] Bug fixers work in the same codeline as core engineers.  We

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mind the Product

NOVEMBER 30, 2017

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

Amplitude

JANUARY 27, 2021

In many tech companies, internal business metrics, as well customer behavior and usage analytics, are discussed and poured over daily. All teams look at their own version of quantitative data—new sales, leads, net retention, crash burn, uptime, active users—but not all teams actively pair this data with qualitative feedback from customers.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90