UX Studio: Product Management

SEPTEMBER 12, 2021

Undoubtedly, as data-driven systems become a bigger part of our lives, we also notice more when they fail. Social media filtering is probably one of the most common examples of data-driven systems at work. This is when Facebook auto-tags your photos with friends’ names. This decision led to lots of reports of discrimination.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

Gainsight

APRIL 15, 2019

Whether you take 20/20 as a sign of your increasingly strong vision about your customers (you might say you’re “gaining sight”… I’ll be here all night!) Customer Data Infrastructure. Moscone is very committed to environmental responsibility—please take a look at their policy and commitments here.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Gainsight

APRIL 12, 2023

Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact. Eventually, we expanded to become a platform company (adding on Product Analytics and Customer Communities as part of our solution) and this re-accelerated our growth.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Business of Software Conference

JANUARY 6, 2020

My name’s Rick. All right so as I mentioned my name is Rick. – NLP (natural language processing) another subset or field the AI there’s a ton more; there’s vision, there’s lots of things being done I won’t try to talk about all of them. The cost to store data has gone way down.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Coalition

SEPTEMBER 2, 2019

It’s obvious that these tools were developed with little or no customer participation. Blank defines customer development as a process of obtaining customer insights that can be used to create, review and optimize the ideas in product development. And the interview is exactly the tool that will help you with that.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

UX Planet

MARCH 17, 2024

The vast amount of data collected about us, often without explicit consent, has eroded user trust in transparency efforts. Prioritizing User Privacy & Data Protection Imagine using a fitness app that mysteriously starts bombarding you with ads for protein supplements after a single jog. They excel in ethical data practices.

UX 71

UX Data Visualization Customer Experience Banking 71

UX Planet

MARCH 2, 2024

My hope is that this will provide you with moral support on your uncertain journey and serve as another data point to empower your vision. For the record, I anonymized the name of our design system and the UI kit. Today, it has transcended beyond being merely a designer tool.

Feedback Software 74

Feedback Software Systems Review CTO Coach Data Visualization 74

Usersnap

FEBRUARY 5, 2024

Stakeholder management challenges Navigating stakeholder management , the survey phase in the discovery process can be challenging without proper tools. Conduct thorough market research and user interviews to gain insights into what your audience truly desires. Moreover, leverage tools that facilitate the discovery process.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Intercom, Inc.

AUGUST 9, 2018

First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. Lili: My work focuses on AI tools, so that’s speech, language, vision, knowledge, search.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145

Intercom, Inc.

MARCH 4, 2021

In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. But landing financing is almost impossible without a strategy, an idea of the market, and a clear vision for your company.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

The Product Coalition

MARCH 2, 2020

Often, these organizations were once created to train farm boys into assembly-line workers within a standardized industrial process churning out standardized products in the name of output optimization. e) Lastly, the Scrum Master allows either stakeholders or managers to turn the Daily Scrum into a reporting session.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Intercom, Inc.

MARCH 24, 2021

What’s your cancellation policy?” Armed with the right self-serve support strategy and tools, you can empower customers to help themselves at pivotal moments in their customer journey, like when they’re onboarding or getting up to speed with a new product or feature. Define your funnel vision. How do I update my password?”

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Agile Velocity

JANUARY 13, 2022

Conversely, decentralization can give more people a bigger stake in the transformation, it can often turn into the shotgun approach where every team is doing things a little differently, tooling is mixed, and metrics are inconsistent or non-existent. . Communications and active feedback loops are a good example of this.

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. We didn’t really know what to call this talk so we gave it this name.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

JULY 13, 2020

Or selling customer data. Nordstrom: the American clothing retailer has a famously generous return policy that says they loudly announce you can return anything anytime even if you’ve worn it for years. Audience member: The Secret Service. Derek Sivers: Hidden gems and Secret Service. So, what to do about it.

Customer Experience 59

Customer Experience User Testing Research Software Feedback Software 59

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. A job is one of the most important things your company can offer to people because if you bring really great people in, you’re able to, uh, sell your products and services much more successfully.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

The Product Coalition

NOVEMBER 26, 2019

In light of the lack of survey data from countries experiencing extreme conflict and political breakdown, assessing the impact of modern slavery in these countries is extremely difficult, which leads to population counts that are less than accurate. 57 percent of the estimated total population. For example?—?in Department of Labor.

Reporting Tools 84

Reporting Tools Development Government Data Visualization 84

Intercom, Inc.

JANUARY 28, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of seating down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249